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I am curious why they state "pathologically addicted" - sounds a bit tautological to me? Do they mean pathological as in compulsive, because "compulsively addicted" seems strange. Or do they mean pathological as in a disease? I agree (as does the medical profession nowadays I think) that addiction is a disease in the medical sense of the word, so again tautological.
Actually I would suggest people who have experienced something really traumatic, and haven't dealt with it yet, are the ones who's comments we should take with a pinch of salt. They seem like they'd be pretty biased to me.
Just like how when a reporter interviews a rail crash victim's family about rail safety. Funnily enough they are always adamant that rail safety is terrible. (thank you to Mitchell and Webb)