Comment Re:So far so good. (Score 1) 211
The product itself was OK (mainly Thinkpads, the good, old ones) and Toshiba laptops (not as good as IBM (then!), but still not bad). But if a 'repair engineer' has a few screws left over after a 'repair' and/or screws in the wrong places and/or the wiring of the WiFi and BT just laying around inside, I can't call it a repair. And often the original fault was not properly taken care of either.
One of my tasks under the manager before this one was quality control and I have seen all the afore mentioned, and it were always the same people. I am still wondering why those were kept working there, but they were the guys who became 'employee of the month' under this manager,, because they did the most 'repairs' on a day. Competent techs were berated, because their production rate was behind those of the incompetents.
And owning stock in the company??? Nah...just wage slaves at work, but increasing the number of unsatisfied customers is never a good idea. We had enough work as it was, and most of us wanted to do it well. But explaining this 'manager' why a good repair takes more time than a bad one and how a good, definitive repair would positively affect the name of IBM/Toshiba, was useless. All that counted was the number of computers that you ticked off in a week, and an 80% recall rate (under warranty!) was just an increased number of repairs.
(A few months later, IBM, who had taken over this shop, decided to sell it to another company in GB that closed our shop in the Netherlands. If that had not happened, I think it would have tanked on its own under this management).