In examining our backbone and customer base I've found out that we are oversubscribed around 70:1 between our customer's bandwidth and our pipe. I've gone to the boss and showed him the bandwidth graphs of us sitting against the limit for the better part of the day, and instead of purchasing more bandwidth, he has asked me to start implementing traffic shaping and packet inspection against P2P users and other types of large downloading. Because this is in a certain limited market, the customers really have the choice between my work, and dial-up.
Being a person on the other side of that coin with my local ISP I'm struggling with the desire to give the customers I'm administering the best experience and the desire to do what my boss wants.
In my situation, what would you do ?"