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+ - SPAM: The web vs. U.S. Bank

destinyland writes: "Online information is creating problems for U.S. Bancorp. A new federal law lets customers opt-out of high-fee overdraft protection. In October a consumer site published an internal U.S. Bancorp memo, which inspired a Washington customer to confront a local manager who insisted that opting out was impossible. He ultimately received an apology from the bank's CEO — but two days later recorded the bank's tellers again wrongly advising customers that opting out was impossible. Now he's posted the audio recording online, targetting the $50 billion a year banks earn from their "courtesy" overdraft protection."
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The web vs. U.S. Bank

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