- We are unable to refund due to Microsoft Licensing.
- You accepted the agreement when you purchased the computer online as part of our policy.
- You will be breaching the Microsoft License if you send the product back.
- Because this is OEM version, we are unable to provide a refund because it is bundled with your computer.
The Dell's "Total Satisfaction" Policy states the following:
I also checked their Terms and Conditions of Sale ("Terms and Conditions") and that states the following:"You may return software for refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened"
So, if I do NOT to agree to the the Windows® Vista(TM) EULA and adhere to the conditions within it (don't use it and uninstall said software), am I not entitled to a refund???"All software provided is subject to the terms and conditions of the license agreement relating to that software. Customer acknowledges its obligations to abide by such license agreements. Customer acknowledges that Dell does not warrant any software under these Terms and Conditions. In addition to any rights the customer may have under statute, all software is warranted in accordance with the license agreement that governs its use."
One thing is for sure: The call centre minions at Dell don't know ANYTHING about software licensing and are not trained to deal with this situation, which means I am now stuck with a rather expensive coaster