Anonymous Consumer Complaint (666)
writes "Verizon Wireless charges consumers for every text message they recieve, even if it is spam.
Verizon customer support refuses to give refunds for text message spam.
And the only options customer service discussed to address this issue are:
1) Cancelling all text messages
2) Changing the customer's phone number
These are draconian options.
However, what may not be known to many customers, is that there is a Verizon website that allows anonymous users to freely send text messages to Verizon Wireless phone numbers.
Thus, Verizon Wireless is enabling the sending of spam with its own website, charging customers for this easily abused service, refusing to give customers refunds, and when they complain, not making them aware that the spam could be coming from their own webservers."