iv_vi (1163849) writes "Hi, At the beginning of this month I sent my Acer Tablet to be repaired because I had problems with my optical drive (two times in the last 4 months) and FLASHING screen (very annoying! on 14"). When I got it back a week later it appeared that the latch did not work, there was a dent on the cover and the most important thing — it was NOT working at all. After I talked with a supervisor from Acer Support, at least I was told he was one, he said that they will accept the tablet back and I should not pay for sending it to them (very nice of them!) and he promised that they will extend my warranty. Once I receive it back two days ago I noticed that they had fix the latch and the tablet was working. BUT the keys for launching wireless and bluetooth do not work, the space bar is not working most of the time, the dent was still here and
... the screen is FLASHING again (they claim they replaced the inverter). I talked with Costumer Service immediately — they refuse to fix the dent, they wanted me to pay for the shipping (flashing screen is a problem that appeared two times in the same month and by all means should be their responsibility) and finally almost at the very end of the conversation they agreed to cover this expense, and they say they DO NOT have a record for extending my warranty, no word why my screen is still having the same problem. Sending them working Tablet and receiving not working one?!? My questions are: What can I do? What should I do? (You think about the quality of the product!)"