An anonymous reader writes "How many industries of late have managed to generate such genuine consumer hatred over the last several years? says Richard Menta about the record industry. He was refering to that industry's aggressive activities to control its content in the digital age and he makes a solid argument that these efforts, including oppressive DRM tactics and legal actions, have alienated the consumer to the point where it is a key contributor to decreasing CD revenues. This quarter alone EMI saw a 20% drop in CD sales, while Warners 3rd quarter loss widened. The article lays out 17 events including the Sony rootkit scandal and the payola scandal that have tarnished the industry's public image and undermined its credibility with the average record buyer."