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Communications

Submission + - ATT + iPhone int'l. roaming data horror: $3k bill 1

DrDiesel writes: via Boing Boing
This guy needs our help to get exposure to his story and to get AT$T to open their eyes to a pretty major problem.

http://www.boingboing.net/2007/07/31/att_iphone_in tl_roam.html
"I have a caveat emptor to top them all. I purchased an iPhone on opening day to use in lieu of a cumbersome laptop while traveling in Ireland and England for two weeks in early July. AT&T promises "easy, affordable, and convenient plans" in their advertising... turns out I got two out of three.

http://www.boingboing.net/2007/07/31/att_iphone_in tl_roam.html
On the way to the airport, I activated the per-use international roaming data plan — the only one offered to me. The rep quoted me $.005 per KB but did not disclose what that would translate to in layman's language (i.e., X amount per e-mail, X amount per web page, etc.). I'm a web developer as part of my career and I couldn't even tell you how many KB the average web page is, no less a text message to my son, an e-mail with a photo to my mother, or a quick check of Google Maps. That's part one of the trap. However, I now pay $40 per month for unlimited data usage on the iPhone, so really — how much could it be? $100 at the most, right?

Keep reading.

http://www.boingboing.net/2007/07/31/att_iphone_in tl_roam.html
As we know, the iPhone can't be unlocked to use a European provider's SIM card for more reasonable rates while traveling. There's part two of the trap.

http://www.boingboing.net/2007/07/31/att_iphone_in tl_roam.html
To be safe, I went online to My Account at AT&T a couple days into the trip and again a week later and was told "usage data is currently unavailable"... and that's part three. I had no way of knowing specific usage data until I received my bill over the last weekend.

http://www.boingboing.net/2007/07/31/att_iphone_in tl_roam.html
A bill for $3000."

http://www.boingboing.net/2007/07/31/att_iphone_in tl_roam.html
http://www.boingboing.net/2007/07/31/att_iphone_in tl_roam.html
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ATT + iPhone int'l. roaming data horror: $3k bill

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