Catch up on stories from the past week (and beyond) at the Slashdot story archive

 



Forgot your password?
typodupeerror
Upgrades

+ - Dell blocks installation of standard components 1

Submitted by
Loh Phat
Loh Phat writes "Hardware vendors voiding warranties or not providing support is a standard caveat across the industry, but yesterday Dell showed that withholding a $5 part is more important that future sales or bad press.

Our company purchased a Dell PowerEdge 3250 (Dual CPU Itanium) less than two years ago (still under warranty BTW) for cross platform development (yes, our customers demand support for that platform). So we purchased a unit with a single drive in a two drive system.

Its spec sheet specifies U320 SCSI drive support — a standard. See for yourself http://www.dell.com/downloads/global/products/pedg e/en/3250_specs.pdf

So when we wanted to add storage we purchased a standard U320 compatible drive and went to install it, however when we pulled the hot-swap drive sled out we noticed that it lacked mounting facilities for the drive; it curiously didn't match the existing sled in the occupied bay. They are 99% identical except for the lack of facility to actually attach a drive.

During a call to Dell "support" it seems that a year ago (a year after we bought the server and before the warranty expires) they stopped selling the drive sled capable of mounting a drive as a separate component — you can only get them, wait for it, attached to a Dell SCSI drive.

So it seems that it's OK to advertise the compatibility with industry-standard components, you just can't use them. With no pre-sales caveat that you will not be allowed to install anything standard unless it comes from Dell. Funny, the drive sled has its own part number H7206 but Dell *refused* to sell it to me.

The term "bait-and-switch" comes to mind. I'm all for caveat emptor, but a full declaration of terms is not unreasonable.

I don't mind having the freedom to be denied service or support of using non-vendor supplied parts (well, I do actually but I least know that before I buy) but in this case I'm physically prevented from doing so after the purchase.

So the question remains: are there grounds to file an anti-trust or some other complaint with the State regarding this deceptive business practice?

Regardless, they're now off the vendor list (actually I inherited the server as I would have selected another vendor in the first place). Good forward thinking there guys."
This discussion was created for logged-in users only, but now has been archived. No new comments can be posted.

Dell blocks installation of standard components

Comments Filter:
  • I've seen eactly the same problem with a very low cost HP server. The server was a real bargain, at less than 400 euros with 5 drives sleds available; however, it occured later that you have to buy the drives from HP for an arm and leg...

HELP!!!! I'm being held prisoner in /usr/games/lib!

Working...