writes "I know of a pretty heavy bug (causes a crash) in very popular software which affects thousands of users. As I am a software developer myself I have found out why exactly it crashes (off-by-one error). I also know how to work around it, but the 'fix' is too complicated for the majority of users. The developer (big company) doesn't have a web form nor email address for bug reporting. I could send it to their 'technical support' or use a forum, but the success to have the bug fixed that way has proven to be marginal. The hardest thing is that the company doesn't give any sort of feedback about accepted bugs or their status. The bug has already been reported many times through the available channels, but I don't even know whether they are aware of it (may have been overlooked etc). How do I best tell the developer? What are my options (besides of making all relevant data public and hoping that the public pressure will force the company to fix it). Thanks."