Ralph Riccardi writes "I am presently having a dispute with eBay over the fact that I mistakenly listed a car 2 minutes before their promo went in effect. (I am EDT, they use PDT). I ask for a credit ($39) and they reply with 2 emails that are both insulting and condescending in tone. This is not about the money, but rather the way a huge company in the middle of some serious competition issues treats the customers that made them the success they are. I wonder if the powers that be at eBay know about any of this questionable customer service, or in fact, set these policies. I will gladly forward all the emails to you or post them on my blog if you are interested. Feel free to contact me for any additional information. Also, I have not responded to the second email yet. Thanks for taking the time to look this over. Ralph Riccardi" Link to Original Source
The confusion of a staff member is measured by the length of his memos.
-- New York Times, Jan. 20, 1981