Ralph Riccardi writes "I am presently having a dispute with eBay over the fact that I mistakenly listed a car 2 minutes before their promo went in effect. (I am EDT, they use PDT). I ask for a credit ($39) and they reply with 2 emails that are both insulting and condescending in tone. This is not about the money, but rather the way a huge company in the middle of some serious competition issues treats the customers that made them the success they are. I wonder if the powers that be at eBay know about any of this questionable customer service, or in fact, set these policies. I will gladly forward all the emails to you or post them on my blog if you are interested. Feel free to contact me for any additional information. Also, I have not responded to the second email yet. Thanks for taking the time to look this over. Ralph Riccardi" Link to Original Source
"Everything should be made as simple as possible, but not simpler."
-- Albert Einstein