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Submission + - How to deal with an abusive web host?

An anonymous reader writes: I recently sent a DMCA takedown notice to a hosting company, regarding a customer who was blatantly posting copyrighted material from my website, along with attacks against me based on sexual orientation. I was told that, because they agreed with the person's attacks, the offending content would not be removed. They also claim that copyright is irrelevant, because they agree with their customer's "comments." I couldn't believe this response, but upon Googling the name of this host, I found dozens of webmasters and ISPs complaining about legal threats and spam attacks originating from this company. What is the correct way to deal with this issue?

"No, no, I don't mind being called the smartest man in the world. I just wish it wasn't this one." -- Adrian Veidt/Ozymandias, WATCHMEN