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Submission + - Non Tech don't understand time consuming IT duties

queen747 writes: "Not a scoop but a frustration: Non tech folks don't understand just how time consuming IT really is. Network administration, computer support, database administation, system administration, and web administration. Is there a paper on this subject matter that can explain to non-tech folks, in real simple terms, that IT people really do deserve those handsome salaries? The job, depending of what you do, requires days, nights, weekends, holidays and overtime. It requires testing, debugging, backing-up, and on and on. All of this — TIME CONSUMING. Thank you."

Work expands to fill the time available. -- Cyril Northcote Parkinson, "The Economist", 1955