An anonymous reader writes "This may or may not be of interest to you. I hope that it may bring to light that Apple needs to improve training in it's tech support centers. If you look at the linked article, you will see several very outlandish and ridiculous things that were suggested to me by Apple support to get my iPod working with Windows Vista. Mind you, I already knew it wasn't supported, was just calling to see if they had an ETA on formal Vista support.
Key points were that Apple doesn't support iPods for Windows and that I was told four times to go to Dell, that only Dell (my laptop manufacturer) could supply proper drivers for my iPods.
Sheer balls. See the entire article for the full chat log transcript.