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+ - Help Desk: First Step in Successful IT Career

Submitted by jcatcw
jcatcw writes: A help desk jobs can put you in a good position for future growth, according to Katherine Spencer Lee, executive director of Robert Half Technology. In a help desk role, you can gain in-depth, real-world knowledge of nearly every system a company uses or sells, including operating systems, applications, networks, the Internet, hardware and peripherals. In addition to those hard skills, you can develop the strong interpersonal skills — communication, problem-solving and leadership abilities — that are becoming more important to hiring managers.

One can't proceed from the informal to the formal by formal means.

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