writes "The Consumerist brings us a tale of woe which is apparently generating outrage in some quarters, along with death threats. Lycos email customer Whitney did not access her account for 30 days. Result: Lycos deleted all her emails and won't restore them. Now, it isn't so much Lycos' policy that's the problem (though that requires some scrutiny), but the response of the "manager of all of Customer Service," Mike Jandreau. Apparently he's not too service oriented, as his exchange with Whitney shows. And since this story was posted to The Consumerist, apparently Mr. Jandreau has become the focus of some unwanted attention. Of course, his final response to her might have something to with it:
"I'm sorry, no one here has any intentions of helping you with anything. I am the manager of all of Customer Service. There is no one higher than me that you will speak with. You violated our policy, which is, despite what you say, completely clear. No one is holding anything hostage. Your e-mails have been completely deleted, and no amount of money can now restore them.""