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Google

Submission + - Google Checkout sees poor customer satisfaction

Aryabhata writes: "As per an Arstechnica report on a survey by investment firm J.P. Morgan Securities, Google Checkout has had a relatively quick and modest market penetration of six percent since its launch in June of 2006, but lags behind in customer satisfaction vs PayPal. On the customer satisfaction front, only 18.8 percent reported having a "good" or "very good" experience with Google Checkout, while 81.2 percent indicated a fair to poor experience customer experience compared to PayPal's 44.2 percent reporting good experiences. Some users have reported anecdotally that Google Checkout mistakenly canceled sales without warning or that the checkout process took too long."

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