My second attempt to contact B&N was answered with the same pre-written message, which I find quite insulting. My credit card issuer (Credicard Citi) refuses to dispute the charge, as is their policy with all charges. The fact I payed with Paypal also complicates matters. Additionally, Paypal automatically deferred and closed the claim I filed with them. The way I see this, B&N failed to deliver the purchased items, and refuses to take any action. They set an arbitrary short deadline that exempts them from further responsibility, which lets them bully international customers. This practice would never work out if B&N were a local company, since I'd be able to file claims at the local equivalent of the BBB.The package has not been returned to our warehouse as undeliverable to the shipping address you provided. (...) When no delivery confirmation is available, we will refund a lost package up to sixty (60) days after the expected delivery date. As it is now beyond sixty days, kindly contact your credit card issuer to dispute the charge.
I need your advice. What can I do to get a refund?"