Kwiik writes: Aside from the standard screw drivers, multi tools, flash lights, collapsible chopsticks, bootable usb drives with linux, spyware software/hijackthis etc. what do you have in your tool kit? What do you have for repairing software, versus repairing hardware? Do you have a separate tool kit for Windows, Linux and OS-X? What do you recommend for a hardware tech/contracter getting started on his own and stepping away from the world of IT powerhouses? I'm trying to find "one of those things" that will make a client go "wow", and he'll know he found the right tech.