MSRedfox (1043112) writes "I'm a 32 year old gamer and beta tester of Microsoft Vista. When Microsoft offered the Technology Guarantee to upgrade new systems to Vista on its release, I went ahead and built a new computer with the understanding that I would be able to upgrade to the 64-bit Vista. I picked up a copy of Windows MCE 2005 for my new system. I entered the required data on https://upgradeweb.moduslink.com/Vista to setup my update. But for MCE 2005 they didn't offer a 64-bit upgrade, only 32-bit. Both Windows XP Home and Pro have 32-Bit and 64-Bit upgrade options on the website. When I email the support and asked about the 64-Bit upgrade for MCE 2005 to Vista Home Premium I was sent this response: "Dear Customer, Thank you for your interest in the Upgrade Redemption Program. The upgrade you qualify for on this offer, is directly related to the version of WinXP that is installed on the qualifying computer. For example, if you have a 32 bit version of XP, you will get Vista 32, not Vista 64. If you want further upgrades, you will need to purchase an upgrade when Vista becomes available retail. Regards, Upgrade Redemption Center" They have successfully turned this MS Fanboy angry. So what I'd like to ask the Slashdot community, is if anyone has any advice on who to contact at Microsoft to try to get them to fix this blatant mistake. They've already taken $120 for my OEM of copy of MCE 2005, please help me from giving them more cash. Thanks."