What I'd like to do is create a one-page 'manual' I can laminate and give to people requesting help, to get them started on the path to clean browsing. I figure several Slashdot users have already done something similar, so I thought I'd give a holler and see what's out there.
(1) Must define malware.
(2) Must describe how malware is typically acquired.
(3) Must *clearly* describe basic hard drive cleansing (running AV/AS software, where to acquire it)
(4) Must *clearly* describe forbidden activities.
Typically, the people who ask me for support out of the blue think that AOL is 'the internet' or some such nonsense — so I'm dealing with less-than-competent users, for whom a one-sheet reference could make a big difference."