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+ - Replacing hard drive voids warranty 5

Submitted by Medieval_Thinker
Medieval_Thinker writes "I replaced a hard drive in my Chromebook and had a question for the Chrome-Ninjas. I got a reply back that my warranty was void. I suggested the tech consult a supervisor about the Magnuson-Moss Warranty Act of 1975. I should be able to upgrade a hard drive or memory without voiding a warranty. I got this back in reply.

"Thank you for your message.
My supervisor was informed of the situation before sending out the previous email.
Unfortunately we are not going to be able to support your device any longer."

Have the rules changed? Is replacing a hard drive in a Chromebook any different than replacing one in a Dell?"
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Replacing hard drive voids warranty More

Replacing hard drive voids warranty

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  • This isn't a new thing at all. Even back in the 80's/90s some desktop PC makers would put a seal on the back of the case stating you would void your warranty if you even opened it. You were usually required to take the machine in to an "authorized service center" if you wanted any changes.

    Which was extra crazy back then because one of the main reasons for buying a "PC" was for the seemingly infinite expandability and customization compared to closed proprietary machines.

    In practice, companies can refuse to

  • Commercial applications and add-ons often use a hardware ID, such as the hard drive (hashed and salted), in order to unlock the software on a single machine and deter unauthorized copying. Wanton swapping of the hard drive may lock down proprietary software and place you in Support Hell. A proactive call to SW vendors prior to the new coupling may lessen the burning sensation. Ah, but which vendors? Your manufacturer knows; call them (sizzle, sizzle).

No one wants war. -- Kirk, "Errand of Mercy", stardate 3201.7

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