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Submission + - Phil Schiller: iPhone 5 scratches and chips are normal (

An anonymous reader writes: For any brand new product that you’ve paid hundreds of dollars to purchase, damage out the box is totally unacceptable. But as far as Apple is concerned, it looks like you’re just going to have to accept the iPhone 5 is prone to damage.

That’s the view of Phil Schiller at least, Apple’s president of marketing. He’s probably been getting more than a few emails from iPhone 5 owners complaining about the damage to the aluminum casing, so he decided to respond to one of them. His explanation is not going to make many people very happy. Schiller briefly explains that aluminum will scratch or chip and “that is normal.” That’s all he had to say on the matter and it suggests he thinks iPhone 5 owners just need to accept it is going to happen.

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Phil Schiller: iPhone 5 scratches and chips are normal

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