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Submission + - When is it right to enforce a software patent?

cadeon writes: I work for a small company with a workforce management software product. We brought a fairly unique approach to market in 2004, and have developed the idea continuously since then. Our first of three patents was awarded in 2007.

At the moment we have exactly one customer. And while I can't blame our lack of commercial success on our ideas being copied — "No one ever got fired for buying $established_product" — I find myself wondering if it's time to try and enforce our patents.

Would doing so make us a patent troll, or is this the situation patents were created to help solve? If this isn't the right situation, what is?
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When is it right to enforce a software patent?

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