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+ - Defect in Samsung Moment prevents 911 calls-> 3

Submitted by icebreeze
icebreeze (1895016) writes "I would like to inform you of a longstanding issue with Sprint and its phone known as the Samsung Moment. In short, if you use WiFi and then turn it off when done (leaving it on drains your battery very quickly, so turning it off is necessary), within a few minutes the EvDo and 1x/RTT data modems will lock up (for lack of a better term) and render your phone unable to send or receive any data at all. It has been shown that virtually every Samsung Moment sold is vulnerable to the data lockup.
This defect is serious. The data lock prevents 911 service availability in emergencies. Users will not know the phone is locked out until a call is attempted thus hindering emergency contact. The only way to recover from the lockup is remove the battery, resulting in an unnecessary delay in what could be a life threatening situation.

As shown by feedback on a FaceBook(1) group dedicated to the lockup and Sprints own forums(2), Samsung/Sprint mass sold a defective phone to its customers and has neglected to fix the phone, recall the devices, issue functional replacements, or refunds.:

      1. http://www.facebook.com/home.php?#!/group.php?gid=121045624613806
      2. http://community.sprint.com/baw/community/buzzaboutwireless/phones-and-devices/android_phones/moment

According to the user Mkeng5 on Sprint's forum, Samsung is also violating their own Standard Warranty policy by not producing a valid fix for the phone:

http://community.sprint.com/baw/message/206716#206716

Please help make this serious issue known so Sprint/Samsung will be motivated to provide a valid solution."

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Defect in Samsung Moment prevents 911 calls

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  • I have this phone, I avoid using wi-fi for this specific reason, and if I do have to use wi-fi, I immediately reboot my phone after turning it off. That process, while it sucks, is something I can deal with because I have no other choice. What really sucks is when the data locks up at random with no wi-fi usage at all. This issues has been confirmed by many moment owners, and depending on who you speak to at sprint or samsung, they may or may not admit to this issue. These phones also aren't the fastest

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