The Death of Clippy 179
AppScout interviews Office's Group Program Manager, Jensen Harris on the subject of Office 2007. Harris reveals that Clippy, the bane of all semi-sentient Office users everywhere, is officially dead. The decision apparently revolved not around the passionate hatred for the unfortunate sprite, but simply out of a desire for UI coherency.
Clippy did its job... Unfortunatly. (Score:4, Insightful)
Oh, NOW... (Score:4, Insightful)
Consistency or not, it was a huge failure of something in the development process.
I mean, the HATE heaped upon poor Clippy, from the most novice to the most advanced of users, is hard to comprehend. For something to be so wrong for such a wide range of users means it is truly bad. How on Earth did this get past the supposedly rigorous user-testing facility that Microsoft has? Nobody said at some point, "You know, that Clippy thing isn't really helpful. It just gets in the way and is annoying." Nobody? For years?
From the article, after talking about people who liked him: "There were also an equal number of people who looked at it as interference or an annoyance..." Equal? Equal?!! What kind of bizarro statistics is MS collecting from their user feedback system that it took them years to figure out the problem and at least turn it off by default?
Vorpal bladework (Score:5, Insightful)
While you're at it (Score:4, Insightful)
Re:Clippy did its job... Unfortunatly. (Score:5, Insightful)
I think the general annoyance of clippy [...]
Funnt thing is, most non-expert users I've interacted with actually _like_ clippy (well, they often change it to another avatar, like the silly little dog, but the point is they like the idea of a "helper").
The help system that sits behind "Clippy" is excellent. It does what its designed to do very well - the problem expert users have is that they're not interested in what it does.
Clippy's hints were often unrelated to the task. (Score:3, Insightful)
"Apparently you're trying to write a letter. Please choose one of the following options:
[ ] Use the letter assistant.
[ ] Write the letter without assistance."
Clippy gave me no other choice, I needed to select one of these options.
I'd have chosen the following if it were available:"[X] Stop bugging me, this isn't even a letter!"
Re:Clippy's hints were often unrelated to the task (Score:5, Insightful)
While the idea in itself isn't bad, the execution just didn't work. The help offered was either completely off the mark (as above) or apparently targeted at people who had seen a computer for the first time just the week before (a bit like the Windows on-line help - this is how you format a floppy).
I haven't used MS office a lot since I don't use Windows but get exposed to it every now and then and could use a decent interactive assistant since I don't know my way around it very well. OTOH of course it's pretty much the same as any other such piece of software so I can always find what I'm looking for by poking around a bit. But a competent assistant would be a time saver.
It would however be very difficult to do properly.
I guess users are better off without the assistant than with screen space devoted to a useless one.