WGA — Too Many False Positives 268
An anonymous reader writes, "Microsoft insists that its Windows Genuine Advantage anti-piracy program is nearly flawless. But that's not the impression you get when you visit the company's WGA Validation Problems forum. Ed Bott at ZDNet went through 137 problem reports submitted there during a two-week period, each one accompanied by the output from the official Microsoft diagnostic utility, and found that 42% of the people reporting problems were actually running Genuine software. From the article: 'One large group consists of people who, for some unexplained reason, were displaying cryptographic errors related to digital signatures. The problem is so common, in fact, that Microsoft representatives have a canned response they paste into replies to forum visitors who appear to be showing false positives caused by these errors.' In a related story, the first WGA errors from Windows Vista and Office 2007 have appeared in the wild."
Vista WGA (Score:2, Informative)
I just booted it up one day, and it said "Your copy of windows is not activated". The best part is that it refused to accept the unlock key generated by the automated phone system!
Good thing I didn't have any important information locked up on it!
-Tom
Re:There are 10 kinds of people (Score:3, Informative)
Re:The Spin of the Dot (Score:5, Informative)
If you RTFA, you'd see that they limited their survey to people on the WGA forum who were having problems and upon request ran MS's "WGA Diagnostic" utility and posted the results. That utility throws back one of 4 results: Genuine, Blocked VLK, Invalid Product Key, and Not Activated. So as far as MS is concerned, they are legit, and not copies, but the WGA program still flagged them as not legit because of things other software (like a McAffe "quick clean" product) did to their system.
Re:Made Up Statistics (Score:1, Informative)
My WGA experience (Score:1, Informative)
WGA locking legitimate users out (Score:5, Informative)
Some customer would bring in a computer that wouldn't start. We determined that the motherboard was faulty, and replaced it with a similar one.
Windows starts up, everything works, except it wants to be re-activated again. Online activation fails, so I phone Microsoft, enter the forty-something digit number, reads the product key to someone, who then tells me that they are very sorry, but no, for some reason they cannot give me a re-activation code, so I will have to reinstall Windows in order to get it working with that product key. However, changing the product key works fine.
So I call the customer and explain the situation to them, and let them choose between:
1) me taking their harddisk out, attaching it to our backup machine, backing up all their stuff, reinstalling Windows, and all their programs, and all updates, then restoring the backups, and
2) buying a new xp home license,
they both chose option 2. That way they would get their machine back with their entire configuration intact, and if they chose option 1, all that work I would have to do would take so long time that they wouldn't be saving much anyway, compared to buying a new license.
This only happened these two times; most times when we replaced a motherboard, either the reactivation over the internet would work, or the phone representative would give a working reactivation code.
But these two customers payed for a new XP Home license even though they owned a fully legal one already.
My experience (Score:3, Informative)
I've used one of the many hacks (Removing execute permission for the Local System account to the WGA files and then deleting them) to remove WGA from my machine and now I only use MBSA [microsoft.com] for my patching. It's a little long winded, but it's infinitely better than the hassle of being repeatedly told that my copy of windows is illegal when it clearly isn't.
RTFS (Score:4, Informative)
Re:No point whining (Score:1, Informative)
Oh wait, you did not even try did you.
Re:Why exactly would you install the WGA update? (Score:1, Informative)
So, either you can get security updates + risk WGA; or you can go unpatched.