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UnBox Calls Home, A Lot 252

SachiCALaw writes "It turns out that to use UnBox, the user has to download software from Amazon that contains a Windows service (ADVWindowsClientService.exe). Tom Merritt over at C|Net reports that the service tries to connect to the internet quite frequently. Even tweaking msconfig could not prevent it." From the article: "So, in summary, to be allowed the privilege of purchasing a video that I can't burn to DVD and can't watch on my iPod, I have to allow a program to hijack my start-up and force me to login to uninstall it? No way. Sorry, Amazon. I love a lot of what you do, but I will absolutely not recommend this service. Try again."
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UnBox Calls Home, A Lot

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  • by Anonymous Coward on Saturday September 09, 2006 @04:21PM (#16072472)
    3. Unbox Video Player

    In order to download and view Digital Content using the Service, you will need to install the Unbox Video Player (the "Software") on an Authorized Device and agree to the Microsoft Software Supplemental License Terms set forth as an Addendum below these Terms of Use (the "Software License"). The Software may operate on your Authorized Device continuously for a variety of reasons, including the management of your Digital Content. The Software also will access the Internet in order to perform a number of functions including as described below:

    a. Software Upgrades. The Software automatically checks for upgrades, but the Software will not automatically upgrade without your consent, except as provided herein. If you do not consent to an upgrade that we make subject to your consent, the Digital Content may no longer be viewed on your Authorized Device. You must keep the Software on your Authorized Device current in order to continue to use the Service. We may automatically upgrade the Software when we believe such upgrade is appropriate to comply with law, enforce this Agreement, or protect the rights, safety or property of Amazon, our content providers, users, or others.

    b. Information Provided. Amazon respects your privacy, and the Software will not access computer files or other information on your computer that are not used by or otherwise related to the Service. Among other things, the Software will provide Amazon with information related to the Digital Content on your Authorized Device and your use of it and information regarding your Authorized Device and its interaction with the Service. This information will enable Amazon to manage rights associated with the Digital Content, allow Amazon to help you use the Service more effectively and otherwise help Amazon to enhance and improve the Service. For example, the Software may provide Amazon with information about the Digital Content from the Service on your Authorized Device, whether it has been deleted and whether it has been viewed. The Software may also provide Amazon with information about your Authorized Device's operating system, software, amount of available disk space and Internet connectivity, such as whether your computer or other device is available online. This information will, among other things, help us deliver Digital Content to you more efficiently and effectively. The Software may also provide Amazon with information about the transfer of Digital Content to portable devices to help us ensure compliance with our rules concerning portable devices.

    c. Removal of Software. If you uninstall or otherwise remove the Software, your ability to view all Digital Content you have downloaded to the Authorized Device will immediately and automatically terminate and we reserve the right to delete all Digital Content from that Authorized Device without notice to you.
  • Re:wine (Score:1, Informative)

    by Anonymous Coward on Saturday September 09, 2006 @04:26PM (#16072486)
    yeah, it relies heavily on .NET 2.0, which still doesnt work well with wine 0.9.20. there are also OLE/RPC problems with the installer.

    it wouldnt matter anyway though, as wine doesnt implement the windows DRM.
  • by bigdavesmith ( 928732 ) on Saturday September 09, 2006 @04:37PM (#16072520)
    will Amazon prices for DVDs rise until it's cheaper to buy via UnBox?
    I'm don't think that they could do this and remain competitive.
    Personally, I usually shop at Amazon.com for their prices. If it's lower, I buy, if not, I get in my car and drive out to BestBuy, MicroCenter, or if I'm desperate, WalMart. If Amazon raises their prices, I don't buy from them. Simple as that. More likely they'll find that they have to drop prices on their UnBox downloads.
  • by hackstraw ( 262471 ) * on Saturday September 09, 2006 @04:41PM (#16072536)
    Half of the Unvideo searches I ran were more expensive than the DVDs.

    Same goes for Music video DVDs vs audio CDs.

    Video DVDs have multiple audio tracks (aka, more production work to make them). Video (again, more work). And frequently, if not almost always, have more minutes of material than audio CDs, yet audio CDs often cost more than the video counterpart. And not just a couple of cents like the 12 monkeys example.

  • by matthewd ( 59896 ) on Saturday September 09, 2006 @04:45PM (#16072553)
    Well at least the author of the story managed to get the video to play. I downloaded "The Enterprise Incident" and have not successfully been able to playback the episode in its entirety. At the 4:12 mark, the window goes black and the progress bar goes to the beginning. Amazon "support" has not been helpful at all. A Motley fool poster seems to have a simlilar problem [fool.com]. The Progress Bar doesn't work to jump to any point in the video.

    The Unbox player may not be necessary to play back videos purchased through Amazon. It might just be a "wrapper" around WMP. I was able to play back the episode directly through Windows Media Player, and it stops at the 4:12 mark as well, but with an error message: "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file." Which is kind of an odd error to get in the middle of playback.

    At least I didn't pay for it.
  • by twitter ( 104583 ) on Saturday September 09, 2006 @05:17PM (#16072644) Homepage Journal

    From the Fine Article:

    I noticed that the Amazon player had launched itself. Annoying. I looked in the program for a preference to stop it from launching itself, and there was none. Typical. So I went to msconfig and unchecked Amazon Unbox so that it would definitely not launch itself at start-up. When I rebooted, it was no longer there. However, my firewall warned me that a Windows service (ADVWindowsClientService.exe) was trying to connect to the Net. I clicked More Info in the firewall alert and found it was Amazon Unbox.

    As a Debian user, all of the above is so much meaningless mumbo jumbo to me, but the details are unimportant. It did not do what he wanted it to do despite great effort. He finally figured out that it would pretend to uninstall itself if he allowed the still loaded client unrestricted access to the internet. Without a system audit from an independent operating system, there's no telling if it finally did what he wanted but ultimately the service failed him: this is not a good way to watch movies.

    It's crap like that that keeps me away from non free software and non free media. I'm not going to give up control of the machine that gives me my mail and news just to hear a song or watch a movie. It's bad enough that the greed heads force me to watch adverts on rented movies when I play them through a set top box, bad enough for me to one day build a mythTV box [slashdot.org]. But install spyware on my normal computer or gateway? You have to be kidding.

  • by garylian ( 870843 ) on Saturday September 09, 2006 @05:20PM (#16072656)
    I did as you suggested, as I am always interested in what is going on with my network connections. I see the iPodService.exe binary running, and the page faults delta field will flash 117 or 119 every 3-5 seconds like clockwork.

    What I didn't see was my firewall having an entry for allowed programs. Maybe it backdoored in with the iTunes.exe or iTunesHelper.exe, but I doubt it. In fact, I looked at the active applications, and while the iPodService.exe was flickering, my firewall reported no traffic. Even locking down everything didn't report that this application was trying to "phone home".

    So, what are you saying? I don't see the traffic you are implying is there.
  • by Overly Critical Guy ( 663429 ) on Saturday September 09, 2006 @05:38PM (#16072739)
    All iTunesHelper.exe does is sit dormant until an iPod is connected, after which it fires up iTunes and syncs tracks. There's no "phone home" activity as described in the grandparent post.
  • by Overly Critical Guy ( 663429 ) on Saturday September 09, 2006 @05:42PM (#16072752)
    iTunesHelper isn't a "useless service." It simply waits for an iPod to be plugged in, after which it starts up iTunes and syncs your tracks. There's no "phone home activity," and you shouldn't be surprised it messes things up when you stop it manually. Are you actually surprised that when you messed with an iTunes background service, it affected the app's functionality?

    You don't give specifics for any of your other complaints, so I can only assume you're just bitchin' and whinin' about nothin'. Furthermore, you claim your experience with iTunes resembles the Amazon Unbox experience described in the article. So you're saying you weren't able to play a video without messing with the progress bar, iTunes started up automatically, and you had problems uninstalling the application? Or were you just making a meaningless comparison as an excuse to vaguely bitch about iTunes?
  • by Anonymous Coward on Saturday September 09, 2006 @05:49PM (#16072784)
    It's the exact same application, compiled from the same codebase. iTunes for Windows doesn't magically phone home more than the Mac version does. Next time, please learn what you're talking about before criticizing someone else's response and acting like an anti-social asshole on a geek website (I know it makes you feel really cool inside, but trust me, the perception is only internal).
  • Re:wine (Score:2, Informative)

    by Jared Lundell ( 874807 ) on Saturday September 09, 2006 @06:30PM (#16072909)
    Unbox is implemented with .Net 2.0. Mono is your best bet if you want to run it on linux.
  • by Animats ( 122034 ) on Saturday September 09, 2006 @08:58PM (#16073570) Homepage
    This should be reported to StopBadware.org [stopbadware.org]. It appears to violate Guideline G ("An application must permit end users to uninstall it (in the customary place the applicable operating system has designated for adding or removing programs, e.g., the Add/Remove Programs control panel in Windows) in a straightforward manner, without undue effort or a high degree of technical skill.") and Guideline E ("Software Which Transmits Data To Unknown Parties").

    That should earn it the Badware Logo. [stopbadware.org]

    The great thing about StopBadware is that their guidelines define some actions as making software "badware" despite any disclaimers or EULA terms. "Hard to uninstall" software is always "badware", no matter what the EULA says.

  • by jZnat ( 793348 ) * on Saturday September 09, 2006 @11:35PM (#16074174) Homepage Journal
    The MPAA lost the case against DVD Jon. I think it's legal to watch DVDs now.

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