How Much Does Your Work Depend on the Internet? 322
malord asks: "I work for a small company that has recently had problems finding a stable internet connection. It started when we moved our office in order to upgrade our connection speed. We decided to go with cable internet through Comcast, since they offered the best speed for the price and told us that it would be available before we moved. Unfortunately, Comcast did not provide any service for two months after we moved, so we piggy backed on an existing (slow and unreliable) wireless account with another company in the meantime. When Comcast finally came around, the service that was provided was far from adequate with a consistent 30% packet loss and multiple disconnects everyday, which was confirmed through Comcast's tech support. Throughout this process, we have realized that having a reliable internet connection is more important than having a phone line and almost as necessary as electricity. What would you do if your internet was suddenly like dial-up for weeks at a time? How much money would your workplace lose if it was out for an hour or an entire day?"
Re:Lost forever? (Score:2, Informative)
I'm mildly sceptical of the need for secondary MXs, especially ones you don't manage yourself.
Don't use a consumer-grade service for buisness! (Score:5, Informative)
Mistake #1.
You're a business. There's no reason a business should be using anything less than SDSL. It costs more for a reason - it's reliable.
quoth http://www.speakeasy.net/business/dsl/ [speakeasy.net]
> Symmetrical dedicated line DSL with throughput SLAs, rigorous uptime and repair time.
That means they guarantee it'll be fast, it'll work, and if it doesn't, they'll fix it fast.
If a couple hundred per month for internet is too much for your internet-dependent business it sounds like you've got bigger issues than packet loss.
Redundant feeds (Score:5, Informative)
Speakeasy (Score:4, Informative)
I can't recommend them highly enough. Pick-up-after-a-few-rings, by-a-person-who-can-talk-dBs-and-DNS grade service, 24/7.
And that's on their residential product.
Re:Lost email. (Score:3, Informative)
Thankfully, our server only handles ~5000 emails a day, and that leaves about 30 a day I review. I know that I'm in a special situation, where at a larger organization I wouldn't be able to do that. But it works.
Diverse networking is normal. (Score:4, Informative)
Um... It's pretty much been standard practice since day one. It's how the Internet provides robust routing. All businesses relying on their network should be doing it. Diverse home networks? Depends how important your porn supply is to you.
bah that's nothing (Score:4, Informative)
we're right on the border to where Medicom and Comcast seperate.. and verizon is simply a joke.. I've actually contacted the President of Verizon for Delaware's district, to no avail.. One of those typical, "I'll get back to you on that" phone calls.. For us to get DSL, would require them to spend a few thousand dollars in running new lines underground, as well as special hardware for the fucking FIBER FED PG BOX literally a hundred yards from our office.. Cable companies have also said, that they'll need to dig underground, costing thousands, just to lay some cable to our little warehouse..
I've thought of every possible solution, and they are either too cost worthy, or they simply won't work.. we can't afford to have downtime, and dialup is better than nothing at all.. but I did do the math, and we lose a maximum of a 1000 hours every year in productivity due to waiting for pages to load, uploading high res images for products, and the bulk submission of hundreds of ebay items.. ahh well.. i've definitely gotten used to it, but it makes me wonder how much more money we could make, if we just had a faster internet connection.. I certainly understand that even a crappy satellite investment could help us out big time.. but my bosses are still struggling to pay the monthly bills, so its really out of the question until someone like Verizon, Mediacom, or Comcast can offer a decent $30-70 a month internet connection..
Re:Like this: (Score:0, Informative)
Free Asterisk Codecs! Full SOURCE (Score:0, Informative)
Re:How timely! (Score:4, Informative)
We specifically use EasyDNS [easydns.com]'s DNS service which includes the backup MX service. We use their DNS Plus service which only costs about $40/year, and allows us to use their CLUSTER of backup MX servers (How cool is that!?)! Its also available on their DNS-only service (~$20/yr). I don't work for EasyDNS (just a happy customer). You can also get the same service from lots [zoneedit.com] of other [no-ip.com] places [dyndns.com] as well.
Realistically, I think you need to use an external DNS service to do this for network outages (since other mail servers will need access to your domain's MX records to find to the backup MX servers). For us, this meant we needed to use a different DNS server inside our local network. The external dns points people to our mail server's public IP. The internal dns points to our internal ips.
Another note, we use PFSense [pfsense.com] as our firewall (great product!). Recently, I think I saw support for NAT Reflection was added (allowing internal machines to contact internal servers using a public IP address), which might negate the need for the "split" dns described above. Haven't tried that yet, though.
Re:Lost forever? (Score:5, Informative)
Re:I'm a Web Developer (Score:4, Informative)
Comment removed (Score:2, Informative)
Re:Don't use a consumer-grade service for buisness (Score:3, Informative)
Personally, I can't wait until congress finally legislates Net Neutrality out of existance, so everyone can truly find out how sweet we have things right now (or actually, how sweet we had things in the 1990's).
Re:Im loosing` (Score:2, Informative)
Possible fix for malord's Comcast problem (Score:4, Informative)
If Comcast had any brains they'd keep a whole bunch of these in every Comcast service guy's truck and train their people to read the cable modem's signal status page. It'd be a helluva lot cheaper than repeated truck rolls to the same very annoyed customer. Better yet, they'd replace more of their aging copper with fiber before FiOS poaches all their best customers (alas, I'm in SBC/AT&T territory), but that's another rant entirely. Overall I'm reasonably happy with Comcast in my area but I'm still jealous of folks who can get FiOS.
Not an option. (Score:1, Informative)
Also, remember, some companies have special deals with their "ISP" and cannot have multiple connections from different ISP. Alternatively, management could have been stupid and located themselves where multiple ISPs wouldn't help because there is still one point of failure elsewhere.
Not everyone has an option.
absolutely essential in medicine (Score:3, Informative)
I'm expected to know/do something about virtually anything that walks in the door, including industrial toxin exposures, any/all medication overdoses, even "my child ate this weird plant" complaints. I can access pill databases, get radiology reports and images, look up MSDS, and even have a few botany sites bookmarked for exactly that kind of weird stuff.
Standard ER stuff I can do with my eyes closed, but reference materials online are absolutely essential for the bizarre ones, and it's why I have redundant internet connections (one of which I set up and maintain myself).
I'd be far less effective without it.
Extremely important... (Score:3, Informative)
Re:Lost forever? (Score:2, Informative)
Re:Lost forever? (Score:1, Informative)