Battery Recalls A Blow to Sony's Recovery 197
Yasser writes to mention the fallout from yet another Sony battery recall. Sony's stock hit a one-month low today on the news that they'd be pulling over a million batteries off the market. The recall is expected to have little impact financially, but has prompted the Japanese government into ordering Sony to look into the battery problem. From that article: "The ministry instructed the two companies to investigate the safety of Dell models Latitude, Inspiron and Precision and report on their findings by the end of August, the ministry said. Earlier this month, problems with battery cells supplied by Sony forced Dell to recall an unprecedented 4.1 million laptop batteries in the United States. "
What hasnt been a blow..... (Score:5, Insightful)
Re:What hasnt been a blow..... (Score:1, Insightful)
More troubling than it seems (Score:4, Insightful)
I'm talking about the average consumer who's unaware of rootkits, sonicstage or ejecting MMORPG users into space.
Sony joins Toyota, GM, and Ford. (Score:3, Insightful)
Last year, Toyota (yes, Toyota) recalled about 2 million vehicles in the USA. (Contrast that number to the 200,000 vehicles recalled by Honda.) Simultaneously Toyota has grown to become the #2 automobile company in the USA, surpassing Ford.
We already know about GM and Ford. Since achieving domination of the global market in the 1970s, these companies produced shoddy products for 15 years. By the time that they corrected course, they had already lost substantial market share.
Now, Sony joins Toyota, Ford, and GM.
side note
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Apparently, Panasonic will now replace Sony as "the consumer electronics giant for the masses". I never could understand why a Sony VCR (in the 1990s) cost $100 more than an identically equipped Panasonic VCR. By the 1990s, Sony had already outsourced production to Southeast Asia, but Panasonic continued to advertise -- actually, brag -- that its VCRs were still designed and built in Japan. I even saw an sticker (on the VCR at Fry's Electronics) proclaiming something like "Still Made with Quality in Japan".
Interesting (Score:1, Insightful)
Doesnt that strike anyone else as odd? Or perhaps it's just a bluff. Of all people you would think Sony laptops would be hit the hardest however no reports and Sony claims there would not be a recall.
Perhaps they take better care of there laptops than others? Not trolling just curious is all.
Re:Oh I'm sorry, Sony (Score:1, Insightful)
Those are the ones that Apple has "confirmed" and actually admitted to. Take a look at the Apple forums, or do some Google searches and you will find that there are a whole lot more than 9 people out there that claim to have the problem.
If Apple thought for one second that there were truly only 9 complaints you can bet they wouldn't be recalling 1.8 million batteries.
Re:More troubling than it seems (Score:2, Insightful)
Re:Sony joins Toyota, GM, and Ford. (Score:3, Insightful)
Conversely, having owned two BMWs and a Mercedes I ended up getting amazing deals on the cars, have no complaints about them, and the service departments actually performed extra work at no charge each and every visit as opposed to the good old american companies that won't even honor their posted service prices, don't do work as agreed, and pressure you into paying for more service which they may or may not accomplish, but they will certainly charge you for.
Ford and GM have business models that are inherently dishonest and produce products not designed to withstand the test of time.
But back to the subject at hand - it's not like it would have taken six months of testing to realize that the batteries are not safe. It took me less than an hour with my Inspiron to realize that the laptop could not spend a lot of time on my own lap. Complaints about the powerbook batteries started popping up almost immediately when they were first released. The forecasting of a recall I'm sure was made early on.
It's certainly par for the course that a company who attains significant market share begins to produce less than quality products - but that doesn't mean everybody does.
What happened in this case, I'm sure, is that production could not be slowed because demand was too high. Stopping production meant a reduction in revenue and stock price. They made a conscious decision to produce bad products knowing that the financial ramifications of a recall would be less than the financial ramifications of a production stoppage. A stoppage would not only have immediate impact as far as revenue and stock price, it also would have heavily motivated competitors to attack their clients with potentially better quality products. Dell and Apple would have claimed, rightfully, breach of contract and significantly reduced marketshare overnight.
Re:Oh I'm sorry, Sony - (Not significant??) (Score:3, Insightful)
Safety is not a matter of "It is not important because it happened to someone far away." The potential loss from lawsuits is far greater than the cost of a battery recall, especially since there is a picture or video of a laptop burning.