It's Never Done That Before 194
Graeme Williams writes "I really need something that will help me diagnose and fix problems with Windows PCs. I provide occasional support for more than a dozen PCs at my local church, as well as the systems at home, and those that arrive in the wake of my children. I don't do it regularly enough to have a clear model of how I should go about it. I really wanted It's Never Done That Before to provide that clear model, but unfortunately I was disappointed." Read the rest of Graeme's review.
It's Never Done That Before / A Guide to Troubleshooting Windows XP | |
author | John Ross |
pages | xix + 263 |
publisher | No Starch Press |
rating | 3 |
reviewer | Graeme Williams |
ISBN | 1-59327-139-5 |
summary | Not organized well enough to help in a real crisis |
After reading It's Never Done That Before, I've got a pretty good idea of what I'm looking for in a book about PC repairs. The first part of my ideal book would provide background information about how a PC works. For example, if you wanted to diagnose a problem that occurred during booting, it would help to know what was involved in the boot process, from the power and power supply to the BIOS and MBR and ultimately to Windows, the registry and the desktop.
The second part of my ideal book would explain basic techniques, such as how to change your BIOS settings. These techniques would form a library which could be referred to later in the book without further explanation. The third part of the book would explain things you could do before disaster strikes, such as backing up your data, and writing down your network configuration parameters, and most importantly, making sure you can actually follow the recovery procedures you'll need when disaster does strike. If you can't change BIOS settings when your machine is stable, you're certainly not going to be able to do it when you're terrified that a hard drive failure has lost Auntie Edna and Uncle Norman's pictures. My recommendation would be to permanently set your BIOS boot settings so that your system looks for a boot CD before booting from disk, but if the extra delay bothers you, you can always change it back. At least you'll know what to do.
Evaluating It's Never Done That Before against my ideal, the real book does better on content than it does on organization. For example, it has a useful chapter on what you can do before disaster strikes, and it has a pretty clear explanation of how to change BIOS settings, but they're not in the same place.
The fourth and final part of my ideal book would explain how to diagnose and repair problems. One of the reasons this isn't trivial is that a book should necessarily focus on the most common problems, but has to leave open the possibility that something unlikely is happening. One of the problems I have with my laptop at work is that when I eat lunch at my desk, the touchpad will interpret dropped crumbs as a continual touch, which immediately makes the cursor uncontrollable. Touchpads are not mentioned in It's Never Done That Before – but that's not necessarily an issue. Many more people will, say, have a hard drive failure than will have crumbs on the touchpad, and the book has plenty of material on hard drive failures. But too much of the book assumes you know what the problem is, instead of systematically going through possibilities – and leaving open the possibility that something odd or unlikely is happening.
One of my systems at home is an old hand-me-down desktop from my son. He had installed a firewire card, which remains, and a sound card, which he removed. I put in a new disk, which I partitioned as a dual-boot Linux and Windows XP system, and attached a external firewire drive. The first problem I noticed was that when Linux boots, it changes the BIOS to disable on-board sound. Perhaps this is some kind of "phantom limb syndrome" for the missing sound card? Some time ago, the firewire card became less reliable – at least, if the drive is on, Windows will black screen during boot. This can be avoided by leaving the drive off until Windows has settled down after booting. Lately, when Windows boots it has started to reset the network file sharing settings for the external drive. I fear that the Windows system on this machine is disintegrating, perhaps in anticipation of Vista.
It's not that It's Never Done That Before doesn't cover any of these areas. For example, it has a considerable amount of material on boot problems, including black screens. The problem is that it's not organized as a fault tree, where you start with no knowledge other than the immediate symptoms and proceed to collect data and rule out possibilities until you're left with the precise cause. One of the benefits of doing this carefully is that you won't prematurely decide whether the cause is hardware or software. Unfortunately, It's Never Done That Before just isn't organized this way.
The lack of organization also manifests itself as unnecessary and sometimes irritating repetition. For example, you get to the Windows Advanced Options menu by pressing F8 during startup. On page 46, the instructions are "When the results of the POST [power on self test] appear on the screen, press the F8 key until the Windows Advanced Options menu appears". On page 48, the instructions are to "immediately press F8 a few times" POST is not mentioned. On page 60, the instructions are to "press the F8 key several times".
The book just isn't clear about how a PC connects to the Internet and how that can fail. One indication is that the material is split between Chapter 13, "Internet Connection Problems" and Chapter 15, "Dealing with Hardware Problems", when there's no way you can know a priori whether a problem is hardware or software. Or for that matter whether the problem is yours or your ISP's.
Figure 13-3 on page 147 is the first of two diagrams related to Internet connectivity. The diagram shows something called a Wide Area Network which you connect to that is separate from the Internet Cloud. I suppose this might refer to the BGP AS you're connected to, but that hardly matters to most people. And having introduced the idea that you're connected to some equipment at your ISP, the diagram doesn't make clear that if you're directly connected to the Internet (without a router), your PC gets an IP address from the ISP's DHCP server, but if you're connected via a router, the PC gets its address from the router, and the router gets its address from the ISP. How do you recognize when your PC hasn't got an IP address from the appropriate DHCP server? This is needlessly hard in Windows XP, because the OS "helpfully" defaults to something plausible and wrong, but the book offers no help in digging you out of this one.
Figure 15-1 on page 169 includes a DSLAM (a piece of equipment at the local telephone company), which is a fascinating detail, but not really something you need to know even if you have a DSL connection. At least in the US, the key thing to know is that DSL wiring problems belong to one part of the telephone company (because it's the same wiring as your telephone) but Internet problems belong to a different part. If you live in the inner city, you're quite likely to have wiring problems (based on my experience with a sample of two and a failure rate approaching one per year), but if you have a problem with your line and you're talking to the wrong group within the telephone company you'll be rebooting your PC and checking network settings until you're blue in the face.
The popularity of wireless LANs has introduced a whole new set of problems. At home, my POSSLQ uses a laptop with a wireless PCMCIA card. As the the wireless router got older, the wireless connection on the laptop seemed to get less and less reliable. After avoiding the problem for a while, I stumbled across the length argument on the ping command, and discovered that the packet loss rate depended on the packet length. I adjusted the MTU and things immediately got a lot better. It's Never Done That Before ignores ping in favor of traceroute (which I find confusing for basic connectivity problems) and so would never solve this problem.
Even a simple LAN requires several systems to be up and communicating in order to connect to the Internet. A short time ago I upgraded the wireless router in my home from 802.11b to 802.11g. By systematically going though all the incorrect combinations first, I was able to verify that the procedure given in the router manual was both necessary and sufficient: power off the cable modem, router and PC, and power up the cable modem, router and PC in that order. I also support a local church with a local area network of about a dozen computers, which seems to have an endemic problem with IP address conflicts. In this case, I leave the PCs on and power cycle the router. These rules and especially the reasoning behind them aren't included in It's Never Done That Before.
I'm a little mystified why the author doesn't recommend making a live CD of your favorite Linux distro. If you have a problem that prevents Windows from booting, it's an easy way to connect to the Internet to look for resources. It's also an easy way to confirm more serious problems. I recently had a computer with a motherboard problem go into a reboot loop with a live CD, which was sort of terrifying, but immediately ruled out Windows as the source of the problem
I guess it's clear by now that I don't like It's Never Done That Before. There's a lot of information in the book which many people may find very useful in understanding more about how their PC works and how it fails. The book may very well help people with simple problems. However, the experience I've had fixing PC problems suggests to me that the book is not structured well enough to lead you through the process of diagnosing and repairing an unknown failure."
You can purchase It's Never Done That Before from bn.com. Slashdot welcomes readers' book reviews -- to see your own review here, read the book review guidelines, then visit the submission page.
Don't worry (Score:2, Funny)
Re:Don't worry (Score:3, Informative)
Re:Don't worry (Score:2)
Step 0 : Google for anything preventing me from getting to step 1.
Step 1 : Virus scan
Step 2 : Malware scan
Step 3 : Google for anything that's left.
Re:Don't worry (Score:2, Funny)
1. Insert Ubuntu Linux CD
2. Install/migrate data
3. ???
4. Profit!!!
Re:Don't worry (Score:4, Insightful)
5. Explain to them why none of the applications that they are used to using work any more (but the newer ones that you installed are so much better.)
6. Run Away!
Re:Don't worry (Score:2)
Re:Don't worry (Score:2)
Re:Don't worry (Score:2)
Re:Don't worry (Score:2)
Re:Don't worry (Score:4, Funny)
You misspelled "Switch to Mac".
Re:Don't worry (Score:4, Interesting)
Additionally, the main reason most seasoned geeks try to keep some hard copy reference material around, especially if you're in a single-computer situation, is there will eventually come a time when the whatever the problem is stops you from getting onto the Internet to find out what the problem is that is keeping you from getting onto the damn Internet to find out what the freaking problem is that.. etc.
I've read better books... (Score:3, Funny)
Re:I've read better books... (Score:2)
does the coma mean to enter it seperatly?
Re:I've read better books... (Score:1)
Re:I've read better books... (Score:1, Offtopic)
Re:I've read better books... (Score:1, Troll)
Yes. Here, here.
Remember, Linux was made to make developers lives more easy. Not users. What do you expect for free?
Part of making it more easy is that developers can foist crappy UI, crap docs (if any), and a supreme case of L33Tism and to say, just RTFM.
Re:I've read better books... (Score:2)
Ubuntu or Slax would do the job, and Slax would install in minutes.
But, hey. If you're looking for 'Just Works', try Linspire. It's costed, but it's pretty clean, so far as distros go.
Buy my book called "Computer Experience" (Score:3, Funny)
You will find the book to be completely worthless, same as if you had read it the first day you got it. But it will not matter, because more than likely the experience you got from owning it, and the years of working with computers will have given you the best "experience" possible.
Re:Buy my book called "Computer Experience" (Score:5, Informative)
And Take Notes! (Score:3, Insightful)
Document what you do, and later with a little more experience under your belt, go back and see if you can improve upon what you did before.
And for those of you who are utter genious and have excellent memory, j
Re:Buy my book called "Computer Experience" (Score:2)
For me, I love having an inexpensive PowMax power supply tester so I can reduce my guessing on whether that is causing anomalies. Then, a download of the Ultimate Boot CD ISO for a number of tests. I always run a few passes of memtest in particular with all new memory. And, yes, a copy of an Ubuntu live disk (or Knoppix in my case). Do Windows people realize that there is a free bare-met
Re:Thick useless books (Score:2)
Re:Buy my book called "Computer Experience" (Score:3, Insightful)
Maybe he didn't mean it this way, but it seemed that what he wanted the book to do was teach him basic critical thinking and troubleshooting skills. If anyone knows of such a book, please let me know.
(P.S. I already have pre-algebra through graduate math texts, they don't count.)
Re:pre-algebra through graduate math texts (Score:3, Informative)
Though I have to admit, as I get older, sometimes I find math a bit more intersting than when I was required to take the courses. If I had to take them again, doubt I would do it voluntarily, I might well learn more the second ( ok
Re:pre-algebra through graduate math texts (Score:2)
Re:Buy my book called "Computer Experience" (Score:3, Informative)
I was just about to post this. First of all, it's true that in most topics, fixing computers included, there's no substitute for experience. But especially when it comes to troubleshooting Windows.
I'm not on a mission to bash Windows here, but I've been fixing Microsoft Windows systems since Windows 3.1, and there's just no sense in it. A service pack might change where settings are located. The registry is a mess if you're looking for a specific setting. And in Windows, more than any OS I've ever dea
Re:Buy my book called "Computer Experience" (Score:2)
Wipe it, put on AVG, Netscape and Ad-aware and most times I'd never see the customer again unless they wanted an upgrade. They'd tell all their friends and I was busy.
Hardware problems were pretty easy to fix after a bit of experience. The most challenging lesson I had to learn was with modems. I'd get the
Re:Buy my book called "Computer Experience" (Score:2)
Well, if you're a pro, you start developing techniques to speed trouble-shooting and resolution. Often, you'll get some sort of imaging technique (that will include a wipe/reinstall) that will be your best bet in many situations, especially if you're working on similar configs all the time.
However, if you want to learn how to fix computers, reformatting isn't the advisable route. All you'll learn is how to reinstall Windows. Also, if you learn more, you'll find that you can fix more of the problems you
Re:Buy my book called "Computer Experience" (Score:3, Insightful)
The unique benefit of working at a small shop computer repair shop is that you get all sorts of computers coming in with all of them having mostly different problems. One of the games I loved to play is (and our motto of the store was) "Never format!"
Believe it or not, many windows problems can be solved b
Re:Buy my book called "Computer Experience" (Score:2)
To learn computers, you need to get one and mess with it without fear of breaking and again
Re:Buy my book called "Computer Experience" (Score:2)
Back then it was called Dejanews.
Reviewer mentions Linux LiveCDs... (Score:4, Informative)
Re:Reviewer mentions Linux LiveCDs... (Score:2)
Windows equivalent to the preview button? (Score:2)
Right so let me get this straight (Score:2, Funny)
Re:Right so let me get this straight (Score:2)
-Rick
Linux (Score:5, Insightful)
Re:Linux (Score:2)
It's a handy thing to have when Windows refuses to boot even into safe mode.
Re:Linux (Score:2, Insightful)
Re:Linux (Score:2)
Re:Linux (Score:2)
Re:Linux (Score:3, Interesting)
You have to use it right.
Ubuntu is a far better desktop than XP will ever EVER be. Because it lets you do some things and not everything. People dont need to be able to do every task a pc is capable of because they mess things up by doing so.
Your average person needs restrictions and limits and a lack of options and the PC will run just fine for years.
The average person doesnt even play games on their computer...they do IM,
Yawn... (Score:1)
Simple answer to your needs (Score:2, Flamebait)
Just take the red pill: install an open-source OS. The answers will be revealead to you
Future versions? (Score:5, Funny)
Re: (Score:2)
Rely on the Almighty (Score:5, Funny)
Can't you just leave them switched on overnight and let God take care of things?
I'm SO going to get flamed for this...
Re:Rely on the Almighty (Score:4, Funny)
Re:Rely on the Almighty (Score:5, Funny)
Re:Rely on the Almighty (Score:1, Flamebait)
Plus, we all know that God uses Linux..
Re:Rely on the Almighty (Score:2, Funny)
Re:Rely on the Almighty (Score:2)
Re:Rely on the Almighty (Score:2, Funny)
Re:Rely on the Almighty (Score:2)
RMS doesn't make house calls.
Re:Rely on the Almighty (Score:2)
Obligatory Punchline (Score:2)
Basic Logic (Score:2)
Not in the same place?!? Aren't these two different topics? Yes, it helps to know how to change BIOS settings when doing disaster prevention, but why would it logically be in this chap
Re:Basic Logic (Score:2)
Re:Basic Logic (Score:2)
Based on some of the text from the review, I think the article writer's chain of thought was something like:
1) Disaster recovery techniques are a good thing to practice before you have a disaster.
2) Appropriate boot CDs are a very useful technique for determining whether the problem is hardware or software, or for allowing
Schooling... (Score:1)
Windows XP, right... (Score:1)
POSSLQ (Score:1)
Comment removed (Score:3, Informative)
Re:How do you get to Carnegie Hall? (Score:2, Informative)
Re:How do you get to Carnegie Hall? (Score:2)
This is 100% useless. Reinstalling Windows != reformatting a partition. All that needs to be deleted is the Windows directory, and a few applications like Office that are too tig
Re: (Score:2)
Re:How do you get to Carnegie Hall? (Score:2)
You tell me this but earlier you say you've never tested to see how Windows XP behaves when reinstalling. It's completely independent from other installs if you don't specify "upgrade".
Besides, if your previous installation of Windows was trashed or suffering from some bad file errors, how do you KNOW it wasn't possibly caused by a disk problem?
Er, if something in any way
Re: (Score:2)
Re:How do you get to Carnegie Hall? (Score:2)
CHKDSK /R will attempt to read every sector on the disk four times to find bad sectors. As far as I know, formatting won't yield any additional information.
It just means that I can reasonably expect most of his files to be on D: but probably still need to double check C: first just to be safe.
How can you be so sure you won't miss anything during the double check? The safest
Re:How do you get to Carnegie Hall? (Score:2)
Besides, do you just slap / on your only partition on your disk? Don't use at least keep
Re:How do you get to Carnegie Hall? (Score:2)
Anyway I was talking about filesystem performance. It's true that in some cases you can get worse performance if your head has to travel a longer distance from, say, your home to your progs. But I believe suc
One solution for free (Score:5, Funny)
Patient: Hey dod, my arm hurts when I do this (swings arm back and forth).
Doctor: Then don't do that!
Seriously, if the problem is that your touchpad doesn't like having crumbs on it, don't eat over your touchpad/keyboard. Problem solved!
Re:One solution for free (Score:2)
I'm not sure this should by modded "funny"-- What part of "seriously" don't you mods understand?
Seriously, I think it should be "insightful".
Re:One solution for free (Score:2)
Strange title (Score:2, Funny)
It sounds like something you might hear in the same conversation as "It happens to a lot of men, honey!"
A+ and N+, aka there is no substitute for training (Score:2)
It sounds to me like what you need is a broad, basic grounding in computers, and that means A+ and N+ classes. To be honest I haven't taken the N+ class but I took the A+ one for easy credits and it turned out to actually be a pretty comprehensive look at computing. I suspect N+ is more or less the same.
You could just buy the workbooks and study them, but to be honest, with the objections you in particular give to this book, I think actually taking the courses would be valuable.
The simple fact is tha
Re:A+ and N+, not very useful for trouble-shooting (Score:2)
For example, which processors will fit into a Socket-7? Which level of the OSI model relates to routing? Which cables are rated for 1gbs data transfers?
Arguably good stuff to know, but not very useful when faced with a difficult trouble-shooting problem. Something like "Teach Yourself Network trouble-shooting" might be better.
Re:A+ and N+, not very useful for trouble-shooting (Score:2)
I recall that we covered some of the socketing stuff, but it wasn't on my final... and I didn't take N+. The point though is that knowing all this stuff helps you troubleshoot because you have some idea of how it works. (The OSI seven-layer-burrito is pretty useless, though.)
I'd suggest anyone into computers as a living or lifestyle take assembly prog
Old IBM Manuals (Score:2)
Book Reviewer may have missed the mark (Score:2)
From TFA:"How something connects to the internet..." is by no means a simple process, when actually debugging connections.
Overall, this review may be a bit negative because the reviewer did not have
Idea "inspired" by old Computerworld cartoon? (Score:5, Informative)
The caption was: "So, how are your company's PC users doing?"
The picture shows a guy in a suit behind a desk. In front of him is some kind of PC which has more or less exploded; there is smoke coming from it, the top of the case has a jagged hole in it, there are fragments of something or other all over his desk.
He is showing not a sign of emotion: just a dispassionate poker face. There is a thought balloon over his head, and he is thinking "It's never done that before." No exclamation point, no italics.
IMHO it is very likely that the jacket illustration was, uh, "inspired" by that old Computerworld cartoon... which in my opinion, was funnier.
Re:Idea "inspired" by old Computerworld cartoon? (Score:2)
Unrealistic expectations (Score:2, Insightful)
For example, he talks about BIOS settings, and "not in the same place." I don't know if he means the BIOS settings aren't in the same place as his BIOS, or they are in a different section of teh book than he'd like. BIOSes are all different, settings are probably in different places. You can't expect to have a rundown of every single BIOS layout
I really need something... (Score:2, Redundant)
Its easy, just install Linux instead. Seriously.
Re:I really need something... (Score:2)
How to fix computer problems in five easy steps:
Step 1: Set BIOS to Boot From CD
Step 2: Demonstrate how to use a Linux-Live CD with a USB key to save personal files & settings.
Step 3: Hand Out Documentation that matches the presentation you gave in step 2, as well as USB Keys
Step 4: Leave a Linux-Live CD/DVD in each computer, also leave several copies of documentation & cd/dvds somewhere accessable to church elders
Step 5: Be excommunicated for being communist (as demonstrated by usi
Can we give the linux promoting a rest? (Score:2)
But, I get sick and tired of zealots taking every opportunity to promote linux.
Okay, we get it, you use linux. We are all so proud of you. There, feel better now?
Back to reality, linux is not for everybody. If somebody is having problems with XP, saying "just install linux" will not make that person happy.
You've got to be f--ing kidding (Score:2)
This is a poor concept (Score:2, Insightful)
A person has a car and don't know how to drive and don't want to pay a mechanic to fix the breakage. They want a book that covers all features and all possibilities of anything that could possibly go wrong for all makes and models of automobiles AND it has to be clear, concise and perfectly attuned for any skill level from noob to nuts.
It has to be laid out in such a way
Start from the bottom A+ Certification Materials (Score:2, Interesting)
And they let this guy post why? (Score:2, Insightful)
You do not learn how to fix computers by reading books.
Re:And they let this guy post why? (Score:2)
It may surprise you to hear that people were learning stuff from books -- even how to fix computers -- long before google was a gleam in Larry Page's eye. I don't know a single engineer who doesn't have 5 books or so at his or her desk.
Even with google available, books are helpful to cover the basics so that people know how to ask the right questions, which is much more difficult in the internet age than getting the right answers [insert lame hitchhiker's guide joke here].
Don't confuse ignorance with a l
My ideal book (Score:2)
POSSLQ? (Score:2)
WTF?
Re:No Digg (Score:1, Offtopic)
shark jumping (Score:1, Offtopic)
Re:No Digg (Score:2)
Re:No Digg (Score:2)
It's when you go way over the top to try to maintain interest in your content. Like having Fonzi jump a shark on his motorcycle. Or having a main character die (even if only in a dream sequence). Or getting stars of other shows to be on your show.
I had no idea that having a book review posted in the middle of the day was so... extravagant.
Re:Apprently, you didn't RTFL.. (Score:2)
Re:Apparently, you can't read (or spell "Apparentl (Score:2)
And why are you using wikipedia as a definitive resource? Really, you need to get a clue.
Re:The Fonz (Score:2)