samzenpus from the it's-like-the-hotel-california dept.
Jhon writes "AOL customer Vincent Ferrari tried to cancel his account, but a phone rep wouldn't let him do it. What he got when he tried to cancel his account was a lot of frustration. Now that's customer support!"
There is nothing so easy but that it becomes difficult when you do it
-- Publius Terentius Afer (Terence)