Ex-AppleCare Employee Describes Life Inside Apple

ahknight writes "A former AppleCare employee writes about his time in Apple. From the article: 'I remember when I first started at Apple they had a picture in the training class of some guy in flip-flops, shorts, and a tropical shirt in a decorated cube with a goofy grin, the message being: it's casual. One fellow even went as far as pushing that to the reasonable limit by showing up to work every day for several months in a bathrobe and sandals (and shorts). I don't recall a word ever being said. I think he actually just gave up because no one said anything.'"

Obligatory

[GroeFaZ]

Oh, and next Friday... is Hawaiian shirt day... so, you know, if you want to you can go ahead and wear a Hawaiian shirt and jeans.

*embarrassed silence*

I rock, all else sucks.

[Funkcikle]

Hello and welcome to my blog. Just want to whine about how I work in a crappy job I think I am too good for. Not only am I too good for the job, I am way better than everyone else there. Which explains why I have not risen so fast to the top of the company that the resultant nosebleed is dripping onto Steve Jobs' hair (which is a toupe, by the way - YOU HEARD IT HERE FIRST FROM THE BEST GUY IN THE WORLD).

Not only am I great at everything, I am such a cold chap that I make everybody else cry due to my brilliance. I would laugh at their weakness but hey...I am just too cool.

Urgh.

What is the difference between this guy and waiters who snigger at customers who choose bad wine? The former has a blog, that's what.

I am now going to go click on his Google ads a couple of hundred thousand times and have his account suspended for click fraud. He made me waste four and a half years reading his Maddox-style crap.

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[account_deleted]

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I call BS on this

[green pizza]

The writer of that blog entry is obviously a native english speaker. There's no way he worked in tech support.

Re:I call BS on this

[Silmeria]

well, he is an EX-employee.

Yes

[liangzai]

That is the Apple way, folks. Robes, sandals, beach sand. Cars, guitars, sex, and teenager violence...

You are free to sweat in your Business Bhurka and eventually choke on your tie when it gets stuck in your Dell lapstop, but remember you had a choice.

Re:Slashdot == Apple-channel?

[FST777]

Simple. TFA is slashdotted, so this way we PREVENT the world from hearing just how warm-and-fuzzy Apple is.

Re:little Apple

[Kuscheltier]

this guy makes the same classic mistake tons of helldesk employees do, which is to confuse the concept of "intelligence" with "knowledge about computers" You must be new here!

Re:little Apple

[Anonymous Coward]

Yeah, I can see why you are confused. The title of the article "Ex-AppleCare Employee Describes..." and the opening sentence "A former AppleCare employee writes..." You know, if you don't know enough about Apple to know that AppleCare is their tech support, or even have a good enough grasp of the english language to figure that out from, you know, the words that make it up then you really have no basis to complain that you were led astray. It should be more "I learned something about the corporate culture of a tech company that I know very little about" than the "WTF? WHY DID U HAV 2 GO & HAV 2 TRIK ME IN2 REDING THSI ARTLICAL THAT DOZ NOT HAV 2 DO WTHI L33T H4X0RS!!!!ONEONEELEVENTYELEVEN!" image that you come across as portraying.

The rest of your post is allright, though. But geeks in general really need to learn some social skills and learn not to be dissapointed when something is not about their pet area of expertise.

Re:But the Bathrobe?

[PurPaBOO]

You're a towel.

Re:Obligatory

[Pollardito]

i'm trying to picture what Hawaiian jeans looks like and it's not pleasant

Re:little Apple

[Lars T.]

I work at my university now in the IS department doing support and system administration on Macs. I miss the windows calls sometimes. You can only get the "My mac thinks its 1969" call a few times before you want to throw the computer into the trash. My boss won't buy new batteries for the damn things. Mac calls are always bad. If they break, they do it in a big way.

Tell them to use a NTP-Server. Then wait untill they ask you how to do it on their Windows box.

Re:Shame the same can't be said for apple re-selle

[Ohreally_factor]

I don't mean to pigeonhole you, but are you the type that likes to chop his girlfriend into tiny bits and then immerse those bits in boiling water, because "you like your women like you like your coffee"?