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Apple Sics Lawyers on SomethingAwful 512

bheer writes "Apple has sent a threatening letter to SomethingAwful about a post in its forums that describes how to fix the overheating in some MacBook Pros by applying thermal paste properly, according to a post on Gizmodo. The post includes a brief excerpt from Apple's Service Source Manual which Apple wants removed. Gizmodo continues: 'the real problem [is] that the image shows the extremely sloppy manufacturing process that is causing the MacBook Pro to run at temperatures as high as a 95 degrees Celcius under full load.'"
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Apple Sics Lawyers on SomethingAwful

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  • Karma whore (Score:5, Informative)

    by Anonymous Coward on Saturday May 06, 2006 @06:12PM (#15278620)
    The thread in question:
    http://forums.somethingawful.com/showthread.php?s= &threadid=1864582 [somethingawful.com]

    Lowtax's response:
    http://forums.somethingawful.com/showthread.php?th readid=1867138 [somethingawful.com]

    Posted anonymously to avoid accusations of karma whoring :)
  • End of thread (Score:5, Informative)

    by jmorris42 ( 1458 ) * <jmorris&beau,org> on Saturday May 06, 2006 @06:13PM (#15278625)
    Let me save everyone the trouble...

    Apple is acting like Apple always does... like an asshole. They are caught out in a fairly major QA problem and trying to lawyer their way around it. Same as every other large company. Mac fanbois will of course totally defend their noble defense of their 'intellectual property' even though this case is a textbook example of fair use. The fanbois will also 'like totally defend the quality of Apple hardware against that Dell crap.' And while they have cause for that in general it will stink of slavish devotion because of just how busted Apple is on this case.

    That 'bout cover everything?
  • by steak ( 145650 ) on Saturday May 06, 2006 @06:16PM (#15278638) Homepage Journal
    leonard j. crabs

    http://www.somethingawful.com/legal/ [somethingawful.com]

  • Re:End of thread (Score:2, Informative)

    by moof1138 ( 215921 ) on Saturday May 06, 2006 @06:18PM (#15278646)
    >Mac fanbois will of course totally defend their noble defense of their 'intellectual property' even though this case is a textbook example of fair use.

    You preemptive ad hominem aside, Apple is not trying to delete the thread, just remove an image from one of their service manuals. How is posting sections of a service manual fair use? Service providers and others who are given access to those manuals sign an agreement that they will not do the very thing that was done.
  • The problem is... (Score:5, Informative)

    by Galston ( 895804 ) on Saturday May 06, 2006 @06:20PM (#15278655)
    The problem is that Something Awful aren't hosting the picture, it is hosted by someone else elsewhere. Something Awful only have a link to the picture in a thread not the actual picture itself.
  • Fair Use (Score:5, Informative)

    by TubeSteak ( 669689 ) on Saturday May 06, 2006 @06:39PM (#15278722) Journal
    How is posting sections of a service manual fair use? Service providers and others who are given access to those manuals sign an agreement that they will not do the very thing that was done.


    http://en.wikipedia.org/wiki/Fair_use#Fair_use_und er_United_States_law [wikipedia.org]
    In determining whether the use made of a work in any particular case is a fair use the factors to be considered shall include--
    1. the purpose and character of the use, including whether such use is of a commercial nature or is for nonprofit educational purposes;
    2. the nature of the copyrighted work;
    3. the amount and substantiality of the portion used in relation to the copyrighted work as a whole;
    4. and the effect of the use upon the potential market for or value of the copyrighted work.
    1. The use would qualify as " nonprofit educational purposes";
    2. ummm, it's a service manual;
    3. SA used a tiny portion "in relation to the copyrighted work as a whole"; and
    4. This use should have zero effect on any "potential market for or value of the copyrighted work"


    I'm not really sure how to address your second point. It's either irrelevant, or Apple should be claiming SA divulged Trade Secrets.
  • Link with Pic (Score:3, Informative)

    by NVP_Radical_Dreamer ( 925080 ) on Saturday May 06, 2006 @06:43PM (#15278734) Homepage
  • Re:Why is this news? (Score:5, Informative)

    by rolfwind ( 528248 ) on Saturday May 06, 2006 @06:53PM (#15278772)
    Perhaps this may have something:
    http://www.applerepairmanuals.com/ [applerepairmanuals.com]

    (I'm not a Mac person, so I don't know.)

    But I agree with the GP, offering snippets of anything isn't copyright infringement, newspapers, critics and reviewers have long offered small sections of movies, articles for discussion purposes. Educators also rely on this (quoting) to provide a piece of relevant information to their students.

    There are boundaries to this, but a "snippet" isn't it.
  • Re:Why is this news? (Score:3, Informative)

    by Minwee ( 522556 ) <dcr@neverwhen.org> on Saturday May 06, 2006 @07:12PM (#15278825) Homepage
    Well, http://www.applerepairmanuals.com/ [applerepairmanuals.com] currently says:

    Site Temporarily Unavailable

    We apologize for the inconvenience. Please contact the webmaster/ tech support immediately to have them rectify this.

    error id: "bad_httpd_conf"

    I think that says a lot right there.

  • by DRJlaw ( 946416 ) on Saturday May 06, 2006 @07:18PM (#15278843)
    Unauthorized reprint of a manual.

    Unauthorized reprint of at most a single page from a manual.

    A take down notice due to valid infringement?

    17 U.S.C. 107 [cornell.edu]

    Please discuss with reference to your legal education and bar admissions.
  • by CptNerd ( 455084 ) <adiseker@lexonia.net> on Saturday May 06, 2006 @07:22PM (#15278856) Homepage

    I believe he's talking about taking a picture of the inside of your own Mac and using that instead of the picture from the manual.

  • Re:Actually... (Score:5, Informative)

    by monkeydo ( 173558 ) on Saturday May 06, 2006 @07:28PM (#15278867) Homepage
    From Dave Schroder's website:
    I am located at the University of Wisconsin in Madison, Wisconsin. I work in the University's Division of Information Technology (DoIT) since 1995 in the Systems Engineering group as the senior Apple systems engineer, supporting Apple products in primarily research and enterprise environments at the University. In 2001, I was honored to be selected as an Apple Distinguished Educator.
    From Apple's website:
    Role of ADEs

    Members of the ADE community fulfill three primary roles in their interaction with Apple:

    Advocate: ADEs are passionate advocates of the potential of Apple technologies and provide expert assistance and best practices to educators and policymakers.

    Astroturf much?
  • Re:Wow (Score:4, Informative)

    by jZnat ( 793348 ) * on Saturday May 06, 2006 @07:29PM (#15278873) Homepage Journal
    And the thread in question [somethingawful.com] that Apple is bitching about. Don't know if/when it will be "gold" so that it's publicly available, but I'm guessing soonish.
  • Re:Thermal paste (Score:2, Informative)

    by v1 ( 525388 ) on Saturday May 06, 2006 @07:29PM (#15278875) Homepage Journal
    Look at the bolt holes all around there. The logic board gets cranked WAY down onto those three pads. Any extra heat sink compound will get squeezed out of there like play-doh. The only problem that can arise by too much thermal compound is if you apply a thick coat and don't compress the parts together to squeeze out the excess, and therefore leave a larger than expected layer of compound between the component and the heat spreader/sink.

    With the amount of screws being used to secure down the logic board, and the closeness of the bolts to the chips, there is zero chance of the layer of thermal compound being too thick and causing overheating. (btw, it's nonconductive so it really doesn' t matter if it oozes around a little)
  • by Anonymous Coward on Saturday May 06, 2006 @07:49PM (#15278927)
    You do realize that they haven't sued Think Secret, right? They only subpoenaed them to reveal their source.

    And now, they're not suing SomethingAwful, it's a fairly standard C&D notice.

    Now, I'm not saying what Apple is doing is right (far from it), and it's certainly justifiable to believe that their behaviour merits avoiding their products. But if you include actual, you know, facts in your rants, you might convince more people.

  • Have they? (Score:3, Informative)

    by Lars T. ( 470328 ) <{Lars.Traeger} {at} {googlemail.com}> on Saturday May 06, 2006 @07:55PM (#15278940) Journal
    Apple has sent a threatening letter to SomethingAwful...

    Have they? [andrewescobar.com]

  • Re:fair use (Score:5, Informative)

    by Anonymous Coward on Saturday May 06, 2006 @08:02PM (#15278965)
    This material isn't published, all Apple service manuals are considered confidential trade secrets.

    As Linuxmop pointed out below, the entire manual is here (and now it's on my hard drive). If it was a trade secret, it isn't any more.

    http://www.repairyourmac.com/macbook-pro.pdf [repairyourmac.com]
  • Re:Actually... (Score:3, Informative)

    by Gentlewhisper ( 759800 ) on Saturday May 06, 2006 @08:07PM (#15278980)
    This doesn't make sense because their volume is not up. As mentioned upthread, these laptops are manufactured by Asustek, and Asustek has a huge volume already.


    Actually no, Asustek is contracted to make the consumer notebooks. The high end varieties are made by Quanta.
  • Actually, no (Score:5, Informative)

    by cgenman ( 325138 ) on Saturday May 06, 2006 @08:11PM (#15278997) Homepage
    If you push something down onto thermal grease and it comes out the sides, you put WAY too much on.

    Thermal grease is ONLY to smooth out imperfections in the surface. While it has reasonable temperature conductivity properties, it's still a lot worse than a straight metal-to-metal connection, partially due to the lack of electrical conductivity (and therefore, lower overall metal density). When spread appropriately, you should still see the surface of the thing you are coating, along with spots of the grease where the original topography fell below the base surface line (however slightly). Coat both surfaces like this, and you're golden.

    Really, what you want is a tiny, tiny drop spread around by a squeegee-like straight edge, like a plastic credit card. Put a little too much on, and your temperatures will rise. Put as much on as it appears in the picture, and your temperatures will be through the roof.
  • by pgpckt ( 312866 ) on Saturday May 06, 2006 @08:39PM (#15279088) Homepage Journal
    I am not a lawyer. But I can read a statute.

    • 17 U.S.C. 107 - Limitations on exclusive rights: Fair use


    Notwithstanding the provisions of sections 106 and 106A, the fair use of a copyrighted work, including such use by reproduction in copies or phonorecords or by any other means specified by that section, for purposes such as criticism, comment, news reporting, teaching (including multiple copies for classroom use), scholarship, or research, is not an infringement of copyright. In determining whether the use made of a work in any particular case is a fair use the factors to be considered shall include--

    (1) the purpose and character of the use, including whether such use is of a commercial nature or is for nonprofit educational purposes;
    (2) the nature of the copyrighted work;
    (3) the amount and substantiality of the portion used in relation to the copyrighted work as a whole; and
    (4) the effect of the use upon the potential market for or value of the copyrighted work.

    The fact that a work is unpublished shall not itself bar a finding of fair use if such finding is made upon consideration of all the above factors.

    ---

    Do I really need to walk Apple through the factors to prove to them that this is fair use? It's pretty damn clear! Ok, fine, I'll do it anyway.

    Preamble) Seems to me it qualifies as criticism, comment, and teaching.

    1) This isn't commercial. They aren't reselling your manual. This is an "educational purpose." Get over yourselves.

    2) It's a technical manual. There are two types of copyrighted works: 1) factual and 2) creative. This is in the first category. That means less protection for you, Apple.

    3) It's only one little picture. The amount is minimal.

    4) There is no effect. People still have to buy the manual if they want the manual.

    Hey, SomethingAwful wins on all four elements! STFU Apple.

    *I am not a lawyer. But I can read a statute.
  • Re:Actually... (Score:2, Informative)

    by maxume ( 22995 ) on Saturday May 06, 2006 @08:52PM (#15279121)
    The word you are looking for here is stooge or shill. Astroturf doesn't have that posted-on-the-website kind of openness.
  • by MachDelta ( 704883 ) on Saturday May 06, 2006 @08:53PM (#15279127)
    Try rubbing alcohol. You can buy some pricier cleaning agents from the same companies that make the pastes too (like ArctiClean), but honestly any high % alcohol and a soft cloth should work just as well. If you're cleaning off a shit-ton of paste though, you might want to start with a razor blade to scrape off the excess. Then clean with the alcohol, let it dry a minute or two, clean your blade, then slap on some new stuff and shave it smooth. Wrestle the heatsink back on, close it up, and you're good to go.
  • Re:Why is this news? (Score:5, Informative)

    by cloak42 ( 620230 ) on Saturday May 06, 2006 @09:06PM (#15279170) Homepage
    I hate to repeat something that has already been said, but I wouldn't be the first person in this thread to do so: In this case, it is NOT copyright infringement, regardless of the fact that the manual was published without permission. The reason for this is as follows:

    From the opinion of Justice Story in Folsom v. Marsh, as reported in Wikipedia's Fair Use entry [wikipedia.org]:
    [A] reviewer may fairly cite largely from the original work, if his design be really and truly to use the passages for the purposes of fair and reasonable criticism.
    In other words, what this judgment states is that a work is considered fair use if its intent is to provide commentary or criticism. In the case of the Apple service manual, it is clearly a critique of Apple's mishandling of the processor in the first place. The author of the post is clearly making the logical case that Apple is doing a poor job by posting the damning evidence of the service manual, and making the logical case that had they not screwed it up in the first place, you wouldn't have had to repair the thermal paste. I don't know what could be more of a case of valid critique than this.

    As such, it seems pretty obvious to me that Apple is trying to prevent the criticism of whatever shoddy computer building practices it might have, rather than trying to protect its copyright.

    IANALBIKHTSWRIFOMFF. (I am not a lawyer but I know how to see what's right in front of my fucking face)
  • Re:fair use (Score:4, Informative)

    by Schraegstrichpunkt ( 931443 ) on Saturday May 06, 2006 @09:16PM (#15279196) Homepage
    Note that the bottom of every page states such (that it is confidential, and reproduction is prohibited.

    Really? Where? I see it neither in TFA, nor in the manual linked to in this /. comment [slashdot.org].

  • Re:Why is this news? (Score:3, Informative)

    by Ptraci ( 584179 ) on Saturday May 06, 2006 @09:44PM (#15279267)
    I am a mac user, but I'm also an electronic technician. This is not FUD, this is incorrect advice in Apple's service manual, and I'm all for correction to be as widely disseminatd as possible.

    Too much thermal goo is one of the more common assembly errors I've seen, all because of a misunderstanding of its purpose. Too many people think, "the more, the better" and it's just not so. The best thermal bond is metal to metal, but there are gaps between the metal surfaces that don't conduct well if they are filled with air, so we want to fill them with something more conductive. If the layer of thermal compound is so thick that it pushes apart the metal surfaces, it defeats its purpose.
  • Re:Why is this news? (Score:3, Informative)

    by sbrown123 ( 229895 ) on Saturday May 06, 2006 @10:40PM (#15279445) Homepage
    Its NOT free speech, get off your fucking high horse and learn something about US law before you come in thinking you know everything.

    Oh, please site the laws that were broken. A NDA is not a law binding document. By breaking it, you are only breaking a contractual agreement with said party. SomethingAweful, as many have noted, only linked to the document in question. The "offending" document was hosted from an outside site. Linking is not punishable (see Microsoft vs. Ticketmaster) or else companies like Google would be out of business. Hell, I'm not even a lawyer and I know more about U.S. law than you do. Thats pretty bad.

    Jesus fucking christ I hope morons like you arnt allowed to vote in the US. People like you are the reason Bush won.

    It's very un-American to tell people to not vote. Besides getting a basic understanding of the laws in this country, maybe you should learn a little about a little thing known as democracy.
  • by pgpckt ( 312866 ) on Saturday May 06, 2006 @11:15PM (#15279533) Homepage Journal
    You COULD just go look it up. All you had to do was type "17 USC 106" into Google. Seriously.

    106 lists the things that the owner of a copyright has the right to do (lists the exclusive rights). 106A additionally adds that if the copyrighted thing is a painting / photgraph (a "work of visual art") then the author can insist that his name be attached to the painting / photograph when copies are made.

    107, as I quoted earlier, say that even though you have those exclusive rights, there are exceptions for "fair use." So they arn't all that "exclusive" I guess. Either that, or you can consider it a fraction that the copyright owner doesn't get to have and is reserved to the public from day one.

    ---

    I am not a lawyer. This is not legal advice.

    17 USC 106 - Exclusive rights in copyrighted works

    Subject to sections 107 through 122, the owner of copyright under this title has the exclusive rights to do and to authorize any of the following:
    (1) to reproduce the copyrighted work in copies or phonorecords;
    (2) to prepare derivative works based upon the copyrighted work;
    (3) to distribute copies or phonorecords of the copyrighted work to the public by sale or other transfer of ownership, or by rental, lease, or lending;
    (4) in the case of literary, musical, dramatic, and choreographic works, pantomimes, and motion pictures and other audiovisual works, to perform the copyrighted work publicly;
    (5) in the case of literary, musical, dramatic, and choreographic works, pantomimes, and pictorial, graphic, or sculptural works, including the individual images of a motion picture or other audiovisual work, to display the copyrighted work publicly; and
    (6) in the case of sound recordings, to perform the copyrighted work publicly by means of a digital audio transmission.

    --

    I am not a lawyer. This is not legal advice.

    17 USC 106A - Rights of certain authors to attribution and integrity

    (a) Rights of Attribution and Integrity.-- Subject to section 107 and independent of the exclusive rights provided in section 106, the author of a work of visual art--
    (1) shall have the right--
    (A) to claim authorship of that work, and
    (B) to prevent the use of his or her name as the author of any work of visual art which he or she did not create;
    (2) shall have the right to prevent the use of his or her name as the author of the work of visual art in the event of a distortion, mutilation, or other modification of the work which would be prejudicial to his or her honor or reputation; and
    (3) subject to the limitations set forth in section 113 (d), shall have the right--
    (A) to prevent any intentional distortion, mutilation, or other modification of that work which would be prejudicial to his or her honor or reputation, and any intentional distortion, mutilation, or modification of that work is a violation of that right, and
    (B) to prevent any destruction of a work of recognized stature, and any intentional or grossly negligent destruction of that work is a violation of that right.
    (b) Scope and Exercise of Rights.-- Only the author of a work of visual art has the rights conferred by subsection (a) in that work, whether or not the author is the copyright owner. The authors of a joint work of visual art are coowners of the rights conferred by subsection (a) in that work.
    (c) Exceptions.--
    (1) The modification of a work of visual art which is a result of the passage of time or the inherent nature of the materials is not a distortion, mutilation, or other modification described in subsection (a)(3)(A).
    (2) The modification of a work of visual art which is the result of conservation, or of the public presentation, including lighting and placement, of the work is not a destruction, distortion, mutilation, or other modification described in subsection (a)(3) unless the modification is caused by gross negligence.
    (3) The rights described in paragraphs (1) and (2) of subsection (a) shall not apply to any reproduction, depiction, port
  • Not just one page (Score:5, Informative)

    by Yjerkle ( 610052 ) on Saturday May 06, 2006 @11:32PM (#15279570)
    The post includes a brief excerpt from Apple's Service Source Manual which Apple wants removed.

    I have mod points, but I couldn't find anyone pointing this out to mod up. The post [somethingawful.com] includes a link to the entire service manual. Apple's complaint is NOT about the single page showing the thermal grease, it's about the posting of a PDF of their copyrighted service manual in its entirety. Now, they're still threatening the wrong person, since the file is hosted somewhere else, but there is real infringement going on.
  • Comment removed (Score:3, Informative)

    by account_deleted ( 4530225 ) on Sunday May 07, 2006 @12:03AM (#15279704)
    Comment removed based on user account deletion
  • Re:Actually... (Score:3, Informative)

    by alienw ( 585907 ) <alienw.slashdotNO@SPAMgmail.com> on Sunday May 07, 2006 @02:32AM (#15280154)
    It's pretty obvious you don't have a clue about how electronics is manufactured. They don't just tell the contractor "build us a laptop". Apple would have a custom design done by their in-house engineers, and produce all the manufacturing data for the contractor. Steve Jobs tells engineers what to do, the manufacturers build exactly what they tell them to build. A company the size of Apple would have their own test engineers, production engineers, and QA teams on-site, supervising the process and ensuring appropriate quality levels. As far as shoddy workmanship: why would a large contract manufacturer have inferior quality to an in-house team? If anything, it would be the other way around. Defects like the grease issue are most likely the fault of an engineer specifying an incorrect application procedure, and QA personnel overlooking the problem.

    In any case, production is highly automated and managed by an ERP system. It's not like Steve Jobs could just walk down to the manufacturing floor and tell them what to do. That will get your ISO9001 certification revoked in a hurry. If you want even a minor change, you have to issue an ECO and do all sorts of paperwork. Besides, there is nothing that can be changed on the assembly line. By that time, the boards have been manufactured, the parts and mechanical assemblies procured, and the tooling set up. The only benefit to doing manufacturing in-house is that you have more control over when things get built. Not an issue when you are ordering hundreds of thousands of units.

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