Verizon's Aggressive New Spam Filter Causing Problems 311
aviancarrier writes "Verizon DSL has turned on a very aggressive spam filter that is blocking lots of long-time legitimate emails. Emails get bounced with an error: 'XX@verizon.net: host relay.verizon.net[206.46.232.11] said: 550 Email from your Email Service Provider is currently blocked by Verizon Online's anti-spam system. The email "sender" or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block.' That whitelist web page lets you request one address at a time to be whitelisted with no guarantee for their response time to process it. I have tested multiple email sources and only one got through. As a VZ customer, I just spent 28 minutes on a call to tech support, eventually got a supervisor who knows nothing about the new spam feature, and would only agree to email a manager who doesn't work weekends about it. I warned her that VZ has a public relations problem but she was too clueless to understand." Many users have submitted this problem so it seems to be a pretty far reaching problem. There is also a discussion going on over at Google about this problem.
No Email... No Spam... (Score:1, Funny)
Obviously... (Score:5, Funny)
Don't you know how they troubleshoot already?
Resistance is useless (Score:3, Funny)
verizon's response (Score:3, Funny)
Re:I think that's a different job (Score:2, Funny)
Re:Obviously... (Score:5, Funny)
"I have OSX"
"Sir... I understand, but I need to walk you through this. Please locate your Start button."
"You don't understand - I'm on a Mac, I don't have a Start button."
"Sir... You're not making this any easier. Once we go through this we can identify your issue."
"Actually, my issue is that my cable modem arrived without a power supply."
- Actual conversation I had with tech support. Long live tech support. Long live tech support scripts.
Re:I think that's a different job (Score:1, Funny)
/poor sob stuck in IT tech-support hell
//You haul Sixteen Tons, whadaya get?
Re:Obviously... (Score:3, Funny)
Re:There seems to be some mixup... (Score:3, Funny)
Zonk on the other hand would run it today, and again tomorrow.
*ducks*
Re:There seems to be some mixup... (Score:3, Funny)
I call BS. You're implying that you actually got through to Verizon's customer service.