The World's Most Modern Management System

NeoPrime writes "CNN has a story about an Indian IT outsourcing firm HCL Technologies, whose president feels that 'employees come first and customers second.' He further feels that every employee should 'rate their boss, their boss' boss, and any three other company managers they choose, on 18 questions using a 1-5 scale. There is even an electronic ticket system to flag anything they think requires action in the company. The company president explains, 'It can be I have a problem with my bonus, or My seat is not working, or My boss sucks.' This ticket is then routed to a manager for resolution. The article's argument: India has the most modern management system in the world."

Sounds great

[Unlikely_Hero]

but what happens when the employees start blackmailing managers?
"We all want a raise of $AMOUNT or several of us will make tickets about you"
I know blackmail like this always existed, but not its a lot easier.

Re:Hmpf

[Anonymous Coward]

1) Create a sweat-shop
2) Give those damn employees a cool web form where they can submit complaints about their bosses
3) Route the messages to /dev/null
4) Hire PR firm to tell everyone about your great management system
5) PROFIT!

Re:Hmpf

[dgrati]

"Unless they've also managed to upgrade all of their employees' emotional and intellectual IQ, I'd say they have the world's most modern recipe for unmitigated workplace anarchy."

You make an assumption first, indicating that this is an assumption.

And based on that assumption, without verifying or qualifying it further, you make a conclusion: "This sounds like a PR stunt."

I categorically disagree with your conclusion. Personal humility of a CEO is not sought after in the US (despite ground-breaking work by Jim Collins http://www.jimcollins.com/ [jimcollins.com]). If this indeed was a PR attempt, given that their market is the US, they would have chosen a different message.

I work for a company where we rank managers the same way they do. The results are unbelievable for innovation and for employee satisfaction, which in turn leads to more innovation.

It's part of a new school of thought called "bottoms-up" instead of "top-down". Interesting things happen when a non-linear dynamic system (such as an organization) embraces "bottoms-up".http://en.wikipedia.org/wiki/Emergenc e/ [wikipedia.org]

I sincerely hope that you and likes of you embrace the new revolution silently going about. Expression, communication and change are no longer a virtue of the powerful, may it be the Government, CEOs of a company or anyone else. Expression, communication and change are now emerging from the masses. Why should a company be any different? You get a whole lot of smart people, give them stock options and let them decided, bottoms-up, where they want to go, and see what happens. $.

Double standards...

[vasanth]

I am surprised to see that most people here think that this is a very bad idea... since on most occasions you see slashdotters talking about how management does not value their employees. I am sure the employees would server the customer better if they are happy with the job, as the employees are the ones who deal with customer on a day to day basis.. management can say what it wants... just because the management says customer comes first does not mean that the customer is getting good service from the employees... but if the top management treats the employees well it automatically ensures that the customers are served better...

would the response be similar if this was a US company instead of Indian

Re:Note to self...never advertise "customers secon

[aplusjimages]

In real life customers will complain, but they will never stop using the service or product. Here in Jacksonville, the community bitched about how horrible the local broadband company's service was. The news ran several stories about how the company was aware of how bad they were doing. City council even got involved. My friends even complained about how terrible it was. Did the company ever go out of business? Did my friend cancel his service? No. The company stuck around until they got bought out and all the employees kept their jobs. New company name same crappy service. The American consumer is lazy and doesn't believe that they can make a difference. Best way to tell a company you're pissed is to stop using their service or product, but no one does it.

Forward Looking Management

[cpt_rhetoric]

But not like you would think. Eventually the employer will be in charge, so keeping a database of these "disgruntled" employees can be very handy some time in the future if the workforce needs to be trimmed.