Organizing Your DNS? 43
Neil Watson asks: "In previous organizations I've kept track of IPs, hostnames and DNS entries by using a single hosts file. I used a script (h2n) to convert the hosts file to DNS entries (BIND). Thus, all information was available in a single text file. For Microsoft Active Directory servers, we had that system's DNS server simply forward all of its requests to the BIND server. Now, I find myself at another organization. This network is considerably larger, with more name servers. The control of IPs, hostnames and DNS entries is somewhat loose, and it is starting take its toll. How do you organize all of your DNS information in order to easily assign and track all of the entries?"
Think outside the box (Score:2, Funny)
You should update your information architecture to send client DNS resolution requests via your postal service. Employ a small number of columnar mapping table lookup experts to enscribe the proper domain names onto the request sheets and transfer them back to the clients, again via post mail. You should realize the desired sea change in support staff utilization within weeks.