IBM's Virtual Helpdesk For The Masses

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IBM's Virtual Helpdesk For The Masses 122

Posted by timothy on Monday July 16, 2001 @09:48AM from the marvin-the-robot dept.

An Anonymous Coward writes: "From the NYtimes: IBM has recently announced AI that supposedly can handle 20,000 simultaneous 'Help Desk Requests.' Per the release not only can it handle complaints in normal prose (typed, not spoken), but also fix them. Will wonders never cease -- a robot to tell me which key is the 'any' key?! ... Please let this be more than Ask Jeeves."

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