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Journal yuri benjamin's Journal: Stop the madness 14

Journal by yuri benjamin

I work for an ISP.

Less than two minutes ago:

After resetting a customer's password
Me: ... and that's all lower case.
Customer: Lower case? What's that?

About a month ago:

While taking a credit card payment
Me: How does your name appear on the card?
Blondie: Embossed.

And I have this conversation at least once a day.

Why does it have to be so hard? Make it stop *sob*

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Stop the madness More

Stop the madness

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  • Comment removed based on user account deletion
  • I only deal with salespeople, not end users, but they can be pretty riduclous sometimes too.

    I remember the funniest one, the lady was asking me a question about why she couldn't get online. So, to check her dialer, I started to walk her through it. now, up to this time, it seemed reasonable that she was on her cell phone becuase she needed to dial with her other phone line. So, I'm walking her through this and she sounds clueless, as you'd expect... I get about six steps into it and ask her what ph
  • Mantorp [slashdot.org] had a JE of frustration [slashdot.org] with a user. I had an incident somewhat similar. You might get a kick out of it. When phone support just doesn't cut it. [slashdot.org]

    Enjoy ;-)

  • Since the guy from last night's tech support call isn't here to get it.

    A little history: We are building a house and last month it looked like
    we'd be in by the end of the month, so in the middle of the month I had
    the techs install the dish on the roof for microwave.

    Well, today we will be having the final inspections, so yesterday I
    figured I'd call to try and make sure the network connection worked. I
    plug in the laptop and hook up the connection wire. All good. Plug in
    the power cord for the network con
  • A long time ago, in a galaxy far, far away I used to work for phone directory services ... and became totally convinced, by, I would like to say, overwhelming empirical evidence, that the average IQ of the population is about 5. Tops!
    • *shudder* My first call centre job was at a phone directory service.
      I still wake up sobbing in the middle of the night, even 6 or so years later.
      • bettiwettiwoo: Does the family name begin with an S or an F?
        customer: [inaudible mumble]
        bettiwettiwoo: I'm sorry, is that S for Sigurd or F for Filip?
        customer: No, his first name is Roger.
        bettiwettiwoo: iwanttokillmyselfiwanttokillmyselfiwanttokillmysel f ...
        • Wow! I had that conversation 30-40 times a day on Directory Service.
          You don't want to know how the other 200 conversations went.

          I asked the bosses if we could get the technicians to install a huge capacitor outside every subscriber's house attached to the phone line, which we could discharge remotely with a "zap caller" button. They never implemented my idea.
          • They never implemented my idea.

            The bastards! It's a brilliant idea!

            It was after working at directory services that I stopped finding shows with prank phone calls even remotely funny; it never seemed that the 'outrageous' show calls were the least bit different, or less stupid, than the real deal. It really doesn't seem to matter what they come up with, been there, done that ...

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