natefanaro's Journal: Behold! I am MCSE certified!!!

I had one customer, that seemed extremly dumb, call in about installing a drive. I was talking with him and guided him through the steps to install the drive. He got upset at one point and had his dad get on the phone. He started yelling at me about how his son was going to school for computers and not to treat him like the normal end user. So the son got back on the line and there was a point when we rebooted that there was an error message "at least one service or driver failed to load on startup." The kid starts screaming his head off and explains that he had to reinstall Windows NT 3 times already because every time he instaled our software he got this error message. I started to explain that this error message is no reason to reinstall Windows, and there are troubleshooting steps that he can go through to fix this. I figured that if he was going to school for computers he would realize this, nope. So I referred him to Microsoft for instructions on troubleshooting this error message.