cbelt3's Journal: Offshore Help Desks- Hi ! I'm Lying to you ! Can I help you

So I called the AOL help line the other day, and had a nice chat with "Brian". What bothered me about the conversation was that Brian was undoubtably sitting behind a desk in Hyerabad, and his name is most probably NOT "Brian". So what does this tell me ? I mean, c'mon- you go to someone to ask for help, and the FIRST THING THEY DO IS LIE TO YOU ! I'm sorry- I just cannot trust these guys. And maybe it's just my Western Judeo-Christian outlook, but being told by your boss to lie to your customers has got to be a soul-sucking experience.