potus98's Journal: RegisterFly sucks

Just so I never forget:

!!!! NEVER USE REGISTERFLY !!!!
!!!! NEVER USE REGISTERFLY !!!!
!!!! NEVER USE REGISTERFLY !!!!
!!!! NEVER USE REGISTERFLY !!!!

They are NOT accredited by ICANN! http://www.internic.net/alpha.html

They do NOT have any phone support!

They do NOT have any escelation procedures for problems that continue to go unresolved.

Their servers go down for DAYS at a time!

My problems with RegisterFly are not isolated incidents or one-time goof-ups. The NUMEROUS and MAJOR problems I have encountered are symptoms of a completely broken operation. I used to work in the hosting arena, so I am VERY familiar with the types of challenges faced by RegisterFly. I tend to be (too) patient since I know what they might be going through; however, their issue handling constitutes gross negligence.

In my first 3 weeks of using RegisterFly for 6 new domains and 3 hosting packages (mid-range web-starter plan, not the super-cheap personal stuff), I have experienced the following problems:

1) Webhosting service down for 7 days straight.
2) DNS service down for 6 days straight.
3) None of the domains' e-mail services were setup. Rec'd auto-gen error e-mail re: failure to create new e-mail service.
4) Conflicting answers between live chat support sessions.
5) Conflicting answers between trouble ticket resolutions.
6) Trouble tickets being closed with no resolution and being asked to "open another ticket later..."
7) Buggy account login: I have to login twice anytime I access RFly.
8) Buggy checkout: Items continued to fall out of my shopping cart.
9) Buggy checkout: I could not register a domain name AND sign-up for web/mail hosting at the same time (despite being given the option to do so AND despite have done so a few days prior with another domain) I was told to purchase the domain name and come back later to sign-up for web/mail hosting.
10) The DNS, web, and mail hosting are dis-jointed systems cobbled togeather via clumsy control panels. The user interface issues are horrible.
11) Absolutely no phone support or any way to contact a real person.
12) Non-English support peoples are making difficult my chances of understanding the why problems of the issues not being fixing.
13) RegisterFly and Unified names is not even listed as an accredited registrar by ICANN! http://www.internic.net/alpha.html (MY fault for not checking this sooner.)

Support conversations go like this:

ME: My problem is blah blah...
RF: First of all, your settings are all wrong. They're still default values.
ME: I know, but I can't access the control panel to make the necessary changes. I was told last week that...
RF: Your settings have been corrected, please wait 24 to 72 hours for the change to be active.
ME: That's what I was told last week, but the problem still...
RF: Sir, please wait 24 to 72 hours and try again.
ME: But what if it doesn't work?
RF: Please open a support ticket.
ME: But they close the tickets without fixing the problem and ask me to re-open another one later.
RF: Sir, please wait 24 to 72 hours and try again.
ME: [I stop typing and just watch the chat window]
RF: Sir, please wait 24 to 72 hours and try again.
RF: Sir, please wait 24 to 72 hours and try again.
RF: Sir, please wait 24 to 72 hours and try again.
RF: Sir, please wait 24 to 72 hours and try again.