Got this from some minion at E-trade, since the VP I wrote to was apparently too busy to answer a customer personally:
Good Morning Mr. Randolph,
We received your email inquiry to our VP of Customer Service, Neal Martin on 8/5/13. We regret that we are unable to accommodate your request for two ATM cards for your account. We appreciate your feedback and it has been shared with management and our product teams for review. If you have any additional questions or concerns feel free to contact me at [phone number deleted]
Corporate Support Manager
E*TRADE Securities LLC
[phone number redacted]
Manager? Yeah, right. In a functioning company, a manager is someone who takes the initiative to solve a problem.
I left the VP's name because he fully deserves to have this come up when someone googles him in the future.
You might mention to Neal Martin that when a customer responds to an email message that has his name on it, itâ(TM)s rather poor form to pass the buck to someone else unless that other person is capable of solving the problem.
I was a more-or-less satisfied customer of E-trade for over a decade. I will be transferring my assets to another broker in the near future, as soon as I determine which of your competitors can demonstrate the competence that E-trade has abandoned.