So I love my Samsung phones - but I really hate Kies, their software for updating said phones.
I would like to get the latest update for my SIII - which I'm not even sure if it's available yet - but I want to check so I download and install Kies. This takes a really, really long time, much of which is the installer downloading and installing "hotfixes". It finally finishes. I start the program and I get a pop-up that tells me there is an update available.
I just downloaded the latest from their site - watched it take forever to install - why don't I already have the latest? Who knows. I click the update button but it fails because it can't stop some process. It asks me to reboot and do it again. I do but it still fails in the same manner.
So - I open task manager (Kies does not run on Linux) and I start Kies. I see the process that causes problems start and I kill it. Then I run the update, but it fails because of a second process. So I find that process, kill it and finally I can run my update.
Now this works out for me in the end but can you imagine the typical user trying this? I can't. There was no firmware update either - but that sucker has to be coming sooner or later. I know the 4.1.1 update is coming because it's been leaked already at XDA - I guess it is just a matter of when.