My apartment has carpet save the kitchen that has tile. When i moved in, i was given a checklist to note what was not perfect. Figuring that's what they would fix, i verbally mentioned the cracks in the kitchen floor and perhaps something else, and moved on. I really had no idea what the checklist was for. Besides, it looked daunting.
A friend mentioned that carpet was not right, but i didn't care until summer when i realized how bad it was. Over the weekends i would lay on the floor to play games with friends and the like, and it felt grimy. That friend reminded me of what he originally noticed.
I spoke to the apartment manager about it, but he replied that the carpet was new. He bade me feel the carpet in the office, but in the end, i asked him to come by to humor me and that then he could call me an idiot. He told me he didn't need to go to the apartment to do that...:). But, come by he did and was surprised.
The apartment clearly had old carpet, which he admitted was grimy, and my friend who was by, showed him holes in the carpet too. He said he would look into it. I told him, i wouldn't mind if he waited until the yearly renewal (which has more likely a chance to get things done with the carpet.) That was a couple months away or so.
This past week, about a month later, i bugged him again. He told me that he misunderstood the note that the apartment has new carpet, which meant that one room's carpet was replaced. So, on lease renewal i would get a new carpet. As to the kitchen floor which has cracks and scuff marks, that would be too much at once, and he didn't want to push the central office. He then explained to me the issue with not having filled out the form when i moved it and thus how "Central" would see it.
Well, i mentioned how bad the kitchen floor is again, but told him i didn't want to cause problems. Nonetheless, i would like him to ask, but not to "push". He then said he would take it up with his supervisor, who was just a few feet away from us talking to his (the person i was talking to) secretary on a walk they would soon take. After that, i left, and i hope to pick it up again when i get the renewal notice.