Plumber, Electrician... Digitician?

Alien54 writes "This article from the Sunday Boston Globe describes the rise of a new type of tradesman called, for lack of a better term, a digitician, a label describing the burgeoning army of overqualified, unemployed, or free-spirited computer technicians being deployed to front porches around the country."

New Phrase?

[Suffering Bastard]

Will people now start referring to "digitician's butt"?

Re:New Phrase?

[Anonymous Coward]

By smell if not appearance.

Re:New Phrase?

[barzok]

It's also called "deskass"

Mechanics for the 21st century

[Anonymous Coward]

Around this time a century ago, cars (or horseless carriages) were still rather unusual devices which few understood. They were unreliable, and people were still getting used to the idea of owning them. Eventually, their sprung up an occupation around maintaining these devices, and now we have many trained mechanics. That's what computer repair people are becoming.

Re:Mechanics for the 21st century

[TuxMelvin]

And for various reasons, we as a society don't really respect mechanics, as a profession. I wonder if some day those who fix computers will be held in a similar regard.

Re:Mechanics for the 21st century

[bob65]

Aren't computer technicians already held in about the same regard as mechanics? We as a society seem to view them the same with respect to skill level.

Re:Mechanics for the 21st century

[Dr Tall]

But if you can throw a football, oh wow, put you on a pedestal. That's what education gets you...

Because pro sports == entertainment

[Prof. Pi]

But if you can throw a football, oh wow, put you on a pedestal. That's what education gets you...

Pro sports are really just forms of entertainment, so the same processes are at work there as in cinema, rock music, opera, whatever. People only want to pay to see the very best. In a given performance category, there will be a few highly-paid superstars that everyone lines up to see (star athletes, big movie stars, world-class opera singers), a larger pool of well-paid highly-competent support personnel (ordinary players on major-league teams, actors who play minor characters or star in no-name films, regular singers in big opera companies), many lower-caliber people struggling to get by and hoping for their big break, and those who get cut out (such as college football players who don't attract the interest of a pro team).

What makes the economics of this possible is the huge "multiplication factor" possible with entertainment. A top opera diva can make $10K for a single performance, but if 2,000 people pay to see it, that's $5 per person. Many people would consider it worth the extra $5 for the added pleasure of seeing a top-notch performance rather than merely a better-than-average one. So that diva represents a huge boost in "productivity" (ability to sell tickets) for the opera company.

This kind of economics is not so apparent in most engineering fields, except in a few cases where the knowledge is highly specialized and known by only a few people.

Re:Mechanics for the 21st century

[Insipid Trunculance]

But as one old man did say when asked to account for his intelligence "8 years of education and 60 years of learning".....Our education may or may not go up to a very high level but if we have initiative and curiosity we never stop learning.

Re:Mechanics for the 21st century

[EvilTwinSkippy]

Being in school makes you no more educated that being in a garage makes you a car.

It's what you do outside with it.

Re:Mechanics for the 21st century

[sydb]

Wrong, wrong, wrong! While I agree that physical co-ordination is something some people are good at, and some people are bad at, I cannot go along with your crazed idea that education is something that happens to someone given enough time.

Schools, colleges, training courses etc. don't educate anyone. They provide an opportunity for people to learn. Some people will learn just enough to get by. Others will learn everything presented to them and more off their own bat. Yet others (me) will say "fuck this" and learn everything they need to know themselves whilst also earning some money. And some won't be able to keep up and will drop out and get a McJob.

Education is no guarantee of learning, but learning is a guarantee of education.

Re:Mechanics for the 21st century

[Mad Marlin]

"I have never let my schooling interfere with my education."

-- Mark Twain

Re:Mechanics for the 21st century

[pLnCrZy]

That's not necessarily true.

Education and skill do not always converge 1:1. I know plenty of people who have Ph.D.s in Computer Science, who don't have the common sense to check the power cord when their PC won't turn on. It's sad, yes, but true.

What people fail to realize is that in many situations, education alone is not enough to diagnose and/or fix a computer problem. It takes a level of ingenuity and creative thinking sometimes. Simply educating someone on how to swap out a power supply does not prepare them for an unexpected BSOD that they have to manually track down. Cognitive function comes heavily into play, and it's at this point when the truly talented rise above the masses of people who simply title themselves "computer technicians."

Re:Mechanics for the 21st century

[sydb]

Cognitive function comes heavily into play, and it's at this point when the truly talented rise above the masses of people who simply title themselves "computer technicians."

You need to explain what you have against the title "computer technician". I am one, and I consider myself both talented and cognitively functional.

I consider computer technicians to be important and valuable. The shitty technicians are not, but that goes for any profession, including ones that agrandise themselves with more lofty mo

Formal education

[Aceticon]

I both have a degree (in Electronics Engineering) and have been working in IT for the past 6 years. My experience with formal education has shown me the following:

• Formal education teaching and evaluation methods relly upon and reward memorization. If you have a perfect memory or work hard at studying "the books" before a test you'll get great grades. Understanding the subject is often not really needed
• Rarelly will imagination, creativity, intuition or other "soft" skills be rewarded. In my specific degr

Re:Mechanics for the 21st century

[stephanruby]

Stick almost anyone in school long enough and they'll become educated.

Obviously, this didn't work for George W. Bush.

Re:Mechanics for the 21st century

[Perianwyr Stormcrow]

They will be seen in an identical light. Their jobs are identical- a car mechanic fixes cars, and though he understands the theory behind the car and how the parts interact, he's not an engineer- he would have trouble making one from raw steel (although it's not out of the question...) A computer repairman is the same thing.

Re:Mechanics for the 21st century

[Tony-A]

Linux is still an old car, you can fix it. Microsoft is engineered to be complicated, just like modern cars.

Partially true, but I'd say that Linux is more like an old modified racing Porsche and Microsoft is like a shiny new Chevette.

Linux on the desktop. It's not enough that Linux is almost as good. Even that Linux is somewhat better. Linux comes into its own on the desktop when it does stuff where Microsoft is incapable of competing. I dunno what or how, but I can feel it coming. You'll know it here wh

Re:Mechanics for the 21st century

[realdpk]

We don't respect mechanics because we, and our friends, have been lied to by mechanics so many times. Either about what needs to be repaired, what they broke while they were repairing something else, etc.

If computer techs started pulling the same shit that mechanics have been pulling, taking severe advantage of their greater knowledge of the subject, computer techs are going to be just as disrespected.

Re:Mechanics for the 21st century

[lurker412]

You seem to be assuming that this is not happening already. I wonder if that is true. I would assume that like mechanics, computer techs will give misleading or wrong advice some of the time either out of ignorance or avarice.

Re:Mechanics for the 21st century

[|<amikaze]

I used to work in a small mom 'n' pop style computer shop. The number of times people came to us and said they had taken it somewhere else was amazing. Yes, people definately tell people the wrong things. For example, instead of trying to install a printer driver, telling them that their printer is obsolete and they need a new one.

Re:Mechanics for the 21st century

[bluGill]

Last (well the only) time I helped someone out, I did in fact sell them a printer instead of look for a driver. I'm sure Windows XP has a dirver for their Epson dot-matrix printer, but the fact remains that it is obsolete, and not worth the time (10 minutes max) to find it. Even though it took longer hook up the new one. In the long run they are better off without that old noisy thing. Their text looks a lot better too, laser print looks a lot nicer than dot-matrix.

If their old printer was an ink-j

Re:Mechanics for the 21st century

[Cecil]

The way you stated it, that's some of the more ignorant stuff I've ever read. You may have left out some important things, like, they told you that they wanted to be able to print photographs, or they were happy to buy one once they saw there was something better. But since you didn't say that, I'll have assume that they were happy with their printer until you refused to set it up for them.

So what'd you sell them, an ink-jet? That'll only cost about 100 times more in terms of per-page printing costs... nevermind the cost of replacing a printer that WORKS. dot matrix printers are superb for printing out text. They are in fact often much faster than an inkjet in draft mode, plus they support the wonderful tractor feed paper which is again superb for text. If they only want to print out webpages and assignments, what's the problem? Head down to Kinkos if you want to do a resume. There's no need for most people to have a home publishing studio, it's stupid and a waste.

Speaking of a waste, why do you insist on throwing away stuff that isn't broken? That's what's really a waste. Unless it's broken, or you really need a new feature for something, what's the problem? It's not efficient enough? Do you replace your refridgerator every couple years because of the energy savings? No, I didn't think so. It costs less than a computer, and would save more money. Why not? Because it's not neccesary. To quote George Carlin, "Are people really busting their balls to save nine cents on a fucking phone call?" NO.

And finally:
REPLACING an Inkjet with a newer model for ink SAVINGS??? Are you on CRACK? I've seen the shit they're putting out for inkjets these days. I am pretty certain my old Canon BubbleJet could out-print any equivalently priced model on a single cartrige by at least a factor of two. It had refillable cartriges too. (as in they have a little hole on them for refills, not even a drill needed) even a full replacement cartrige, print heads and all, was far cheaper than the gouging they do today. In fact, my grandmother just sent her Lexmark back to the company (actually to the President's home address, because she's a mean old lady) because it would not let her refill the ink cartridge and the replacement cartrige cost more than the printer.

In summary: It's disgusting that you would tell people to spend more money because you're too lazy to fix the problem, especially with some self-righteous justification "oh they'll be better off anyway". It embodies all the worst traits of a contractor, and is the reason people distrust them.

Printers (off topic for thread but)

[mrnick]

It seems that your big problem here is NOT with the computer mechanics but with the printer manufactures. The companies building and selling printers these days are NOT selling printers they are selling INK. HP sells printers below cost because they will make the money up on ink. They build the printers to wear out quick not because they want you to buy a new printer but because they want to make sure that they can combat the 3rd party vendors that sell replacement cartridges and / or refill kits.

This i

Re:Mechanics for the 21st century

[bluGill]

I don't know, I can feel the text on laser printouts, it is just plastic and has a feel. I don't have any impact printed samples to test.

Not being blind I can't comment on readability (well I could attempt to learn it, but seems like too much effort). I would note though that prior to the invention of Braille blind were taught to read "raised relief" letters, which were basically the above without much success, once Braille was introduced they had no trouble reading. I suspect that neither system would

Re:Mechanics for the 21st century

[Mesaeus]

I already do this in my business. I repair pc's and do just about anything possible you can do with a pc, but I don't really sell them. If someone asks me to build a new pc for them, I gladly will, but I've given up on trying to compete with the large retailers that dump pc's for ridiculous prices. The latest trend here has been low cost supermarkets selling ultra cheap pc's. Nobody can compete with that, so I won't even try. Instead I make my money when the guy that buys a cheap pc gets home, connects it to the internet (if he can even do that himself) and then proceeds whithin the next month to get beleaguered by the unholy trinity of spam, spyware and virusses, until his pc is rendered almost unusable. That's when they call me to fix their pc's. They usually try their manufacturer's helpdesk first, but the recent outsourcing trends have made sure that I get the business sooner than later, because

1) I show up
2) I speak their language
3) I can fix their stuff instead of dicking around with fixing the wrong stuff and reformatting their hard drives until they don't dare call anymore.

I don't think there's ANY future in hardware sales, since most people simply are too much cheap bastards to really consider the level of quality and service that they'll get before they buy. They only see the price. But if they want to keep their shit going in this day and age, they'll invariably end up on my doorstep.

Re:Mechanics for the 21st century

[Anonymous Coward]

While it is true that some mechanics are less than honest, many of us in the trade are sick unto death of getting blamed for cheap construction and unrealistic customers.

Modern cars are very good, but they are not meant to be perfect. Often, components break upon disassembly because the automakers can't be concerned with giving Joe Average a truly serviceable car. If they did, the cost would be unacceptable to the public. When an honest tech tells the customer that something broke coming apart they are

Re:Mechanics for the 21st century

[NuttyBee]

We don't respect mechanics because we, and our friends, have been lied to by mechanics so many times. Either about what needs to be repaired, what they broke while they were repairing something else, etc. If computer techs started pulling the same shit that mechanics have been pulling, taking severe advantage of their greater knowledge of the subject, computer techs are going to be just as disrespected.

I'm both a mechanic and an engineer. (Guess which field I haven't been successful in obtaining gainful employment in.)

A Couple Of Things About Mechanics:

1. Not all mechanics are dishonest.
2. Not all mechanics are competent.
3. Dealerships make most of their money off of parts.
4. You usually get what you pay for.

If you really want a good mechanic in CA, find someone who passed ASE L1 (Advanced Diagnostics) and has a CA EA Smog License. ASE L1 is both a difficult test and has an experience requirement. The CA EA Smog License is a state exam that requires completion of ASE A6, A8, L1, a Clean Air Course, and an OBD-II Course -- most mechanics do not bother. These guys don't screw around, know their stuff and don't fudge anything. The CA Bureau of Automotive Repair does pull smog licenses and they aren't trivial to maintain. Most shops have very few smog techs.

That being said:

1. Not all computer techs are honest.
2. Not all computer tech are competent.
3. Computer stores with techs make most of their money off of parts. (Benefits and overhead are pricy.)
4. There are a lot of dishonest people out there who'll gladly take advantage of people.

Bad computer techs do the same crap as bad mechanics. They overcharge, the replace things that don't need to be fixed. They outright lie.

I was recently brought a family friends computer. Some "tech" said he wanted $250 to try to recover the data on her hard drive because the computer "stopped working." What had happened was the PS/2 keyboard connector had a bad connection and it failing the boot process. In 30 minutes, I copied the hard drive data to a CD, verified it was the keyboard connector, and returned the items to the owner for FREE. I was rewarded with a $50 gift card to Best Buy.

The computer owner had gone out and bought a new computer as she was unwilling to spend $250 for someone to TRY to recover her data. And she was incredibly grateful to have someone tell her what was really wrong with her computer and fix it for a reasonable (FREE) charge.

Re:Mechanics for the 21st century

[Awptimus Prime]

And for various reasons, we as a society don't really respect mechanics, as a profession. I wonder if some day those who fix computers will be held in a similar regard.

I was an on-site repair guy for a couple of local computer companies until about 9 years ago. Even then, most of the customers were untrusting and paranoid when dealing with such a service.

It wasn't unusual for someone to raise hell and demand a free copy of Windows 3.11 when the copy of DR DOS I hooked them up with a couple of years prior ceased to work in a new enviroment.

I figured it was a lot like customers not understanding my father, a former auto mechanic of 20+ years, when he would tell them the fuel pump died and it was their carburator they had replaced last time they were in the shop.

The thing I liked least about doing house calls, and the reason I stopped doing them, was the overly irate people taking their frustrations out on the guy who's trying to help them get their systems up at the least cost and greatest speed. Eventually, it seemed like 1/3 of all the clients I dealt with were angry, abusive people that other businesses had already refused to work with.

lack of respect

[nurb432]

That is already occurring in some areas that are overpopulated with 'techies'... everyone fighting over a smaller piece of the pie.

When we do our job well, the users hardly ever see us anyway.. ' what do those guys do other then hide in the computer room '. Only us project managers get any real 'face time' with the users...

Another problem is that as prices drop ( unlike the automotive industry ) hardware becomes disposable, thus reducing the amount of 'support' the world will need.. Decreasing the respect

Re:Mechanics for the 21st century

[barc0001]

Some day? How about already?

It's not my regular gig, but I do some stuff for various people on the side, pretty much just the same small group of people the last 5 or 6 years. One time I'm out of town on business and one of these folks had an "issue" with a critical software package. She had no choice but to call in someone else to try and get them through the week as the package is critical to their small business. Well, I get back the next week and spend 4 hours cleaning up the crap this "certified expert" did to their systems. One database was so screwed up we had to restore from the week prior instad of spending days they didn't have to fix it.
On top of that, this "expert" recommended about $6000 in upgrades for them, including taking all 4 of their workstations fron Windows 98 to XP (Never mind the version of the software they use has data corruption issues under XP. No problem! Just upgrade that too!), replacing their "server" (a 98 box they use for simple file sharing. Really simple file sharing) with a 2000 Server, and all the various hardware to make everything run almost as fast with the new OSs as it does now.
What they have hardware and software wise fits their needs just fine. Windows 98 on 700Mhz - 128 MB machines is plenty fast for what they do. And besides, they don't have $6000 to drop on upgrades.

That's just the most egregious example I can recall offhand, but don't you worry, there are already tons of computer "snake oil" salesmen out there. One guy at a company I used to work at was "helping" people with their machines in the office for cash. One of the receptionists asked me to have a quick look at her computer after he did some work on it. My God! He made her buy another network card (one that XP autodetected and had drivers for) because he was too dense to know how to install drivers off the motherboard CD. Apparently in his world, if XP can't find it and deal with it automatically, it's broken!

Re:Mechanics for the 21st century

[meta-monkey]

Case in point. My best friend is a very bright guy at things historical, political and...litoral? No that's lakes...whatever the word is that means "things dealing with literature." Essentially, a geek who's not good at math. College educated with a degree in Political Science and a minor in Journalism.

He owns a landscaping company and a power equipment (professional mowers, edgers, etc) dealership. A low-brow kind of field, right? Absolutely...which is why he cleans up. His competition in the landscaping industry is mostly rednecks with limited intelligence and poor personal hygiene. Whom do you think the college educated property manager for an apartment complex is going to hire to maintain their property? My friend the clean-cut collegian or the dirty hillbilly with the stained t-shirt and bloodshot doper eyes? Hmmm... Essentially, he's a big fish in a small pond, runs three landscaping crews and pulls in upwards of $200,000 per year.

Myself, I've got a Master's in Electrical and Computer Engineering, and I'm a wedding and portrait photographer. Since photography has gone digital, my skills with all things electronic are extremely valuable. The guys who have been shooting film for 20 years barely know how to work their digital cameras, maintain their computers, set up a website, and figure out enough photoshop to retouch a photo or use a sepia-toned plug-in. I make more as a photographer than I ever would as an engineer, I'm my own boss, and work from home.

Don't think that just because you're a techie, you have to work in the computer industry. It's one thing to build tools...it's something else to use them.

Re:Mechanics for the 21st century

[alienmole]

I find this such a pathetic comment on education and business.

Look at all the people in school. When they graduate they should be able to cure diseases or invent spaceships. Look at all these people thinking they can just bank on their respectability and take over jobs doable by dumbasses.

One problem is that curing diseases and inventing spaceships requires huge organizations to fund the activity, and someone with the paper qualifications to cure diseases and invent spaceships can't necessarily just walk into a position that actually allows them to do that. So the choices are often between doing something boring and menial working as an employee for someone else, or something boring and menial working for yourself. With the former, you don't control your destiny - there's no guarantee you'll ever get to work on what you really are good at, you can be laid off, etc.

That is just selfish and cowardly.

That's a bit narrow-minded. One flaw in your reasoning is the idea that these are jobs "doable by dumbasses". The only people who hire dumbasses to work for them, are other dumbasses. When I hire, say, a landscaping company, I want someone who I can communicate with, who understands my needs, who's reliable, etc. Dealing with the dumbasses is a waste of my time. There's room for a range of qualities of service, and someone providing a high-class version of a service, at a higher price, is not "taking over the jobs doable by dumbasses", he's doing something the dumbasses can't do.

Re:Mechanics for the 21st century

[meta-monkey]

Sooooooo...do you cure diseases and invent spaceships? Heck, do most college grads cure diseases and invent spaceships? Sadly, no, most wind up working in a cube farm in a windowless office under blinking flourescent lights for 40 years. No thank you.

I think part of the issue here is "scope." For instance, you can get an M.D., and either go into research, developing new drugs and treatments, or you can go into practice, and care for individual patients. What gives you the greatest joy in your life? Working in a lab and never seeing a patient, but just maybe inventing a treatment that will save millions, or caring for the sick one person at a time, and making rewarding personal connections?

You only get one chance at life. I'd rather not spend the next forty years of mine toiling in somebody else's cube farm, never knowing if I'll have a job from one day to the next. I'd rather spend mine with my family, doing something I love, and creating something beautiful with real meaning to people I care about. Job security, self-employment, and extra money sure don't hurt, either. If that makes me selfish, so be it.

Re:Mechanics for the 21st century

[madfgurtbn]

Umm, perhaps you mean literature?

Actually, I think the best word in this context would be "literary", not "literature".

"...things historical, political, and literary."

Get paid for what you already are doing!

[TuxMelvin]

I don't know how many times I've done this for free. Imagine all the interesting stories you'd have, too. Certainly a lot more fun than corporate IT.

Clocks

[dartmouth05]

Finally, microwave and VCR clocks across the country won't be flashing 12:00!

12 year old kids

[potpie]

Does this label apply to the 12 year old kids who know more about "teh intarweb" than their parents? I suppose that trend is dying down, but it was funny while it lasted =).

Re:12 year old kids

[Hi_2k]

I guess that I would qualify. I'm a 16 year old high school student, and I go around and help people (Mostly refered through my Mother) set up and clean up computers. It's dangerous world out there, and most people really dont know the basics of safety. I set up Antivirus, Antispyware, some basic IE hardening (Why is a signature good enough to run an activex control by default?), and intstuct in thier use. I also do routers, which are increasingly common in my town. $20 an hour, but most people throw in a t

I know you need to be paid for your time, but...

[bconway]

The Judge family paid nearly $300 to fix an $800 computer.

Holy crap. Does that seem ridiculous to me solely because I know computers? Perhaps it's not that different from the mechanic that wanted to charge me $100 to replace a stripped wheel stud (which I later did myself for the cost of the $3 stud and an hour).

Re:I know you need to be paid for your time, but..

[jeffkjo1]

I wouldn't say that it's ridiculous.

People don't understand computers. To many, either AOL works, or it doesn't. And, these people don't want to understand computers.

Just like all people are capable of changing their own oil (or in your case, a wheel stud), it doesn't mean it's something that they want to learn how to do.

However, just like with vehicles, there is always going to be price gougers (and those who do shoddy fixes to more extensive problems). In the realm of computers, with so few people understanding the depths of their operating systems, price gouging is even easier, as how man people really know what, "Kernel32.dll has performed an illegal operation (Insert long string of hex here)," means, or even how to find a solution.

With vehicles, at least most individuals have a basic understanding (IE, they know that when a mechanic tell them the timing belt needs to be replaced but he's pointing to the rear differential that something is up.)

Re:I know you need to be paid for your time, but..

[Lord Kano]

I've been into computers since I was 8. I bought my first car when I was 18. I used to be one of those people that took it somewhere anytime something went wrong. Then when I was 19, I met someone who worked on vehicles for a living. He showed me that I was being taken to the cleaners when I pay Midas $400 for new brakes. When I was 24, I bought my second vehicle. Maybe 6 months later, the front passenger side rotor was shot. I went to Monroe for an estimate, $692 for two new rotors, braks pads, shoes, calipers, pistons, and lines. I talked to my friend, he showed me that my calipers, lines, and the pistons for the rear brakes were fine. So I bought new rotors and pads, did the repair myself for ~$60.

4 years later, I've gone through a fair number of pads and shoes since, but the calipers are still fine and the lines are good.

I've known "computer professionals" who operate on the same kind of principle. They feel like they should make as much money as possible whenever someone comes into the shop by misrepresenting what needs to be done, or even outright lying. Some of them are quite successful because of this, but others fail miserably.

You can't hold those people that you depend upon to make your living in contempt. You can't treat people like their morons. (even if some of them really are)

LK

Re:I know you need to be paid for your time, but..

[Ubergrendle]

Consider this: training, amount of time, and tools. Think of how ugly it is to uninstall a nasty worm virus; think of the effort it takes to salvage files from a flaky/dying hard drive, plus rebuilding the machine. Think of the cost of all the diagnostic software/tools you might have, even if its just some Norton Utilities, a MS Technet subscription, and an AV program.

If a lawyer or a plumber or an exterminator can charge $50-100/hour, a computer technician should be allowed to do the same.

Technician skills are expensive. My company now maintains images of your hard drive. If you have a problem that can't be resolved within 30 minutes of trouble shooting, they take your laptop away, re-image a new laptop, and give it to you the next morning. Its not worth the recovery effort. Bad ofr people with desktop support skills (used to be LAN admins who did that stuff). Now a force of >100 LAN admins across the Greater Toronto Area is less than 20 individuals.

Re:I know you need to be paid for your time, but..

[Justice8096]

Forgetting all of that, a friend recently paid $100 dollars for someone to tune his piano... (that was for one hour of work)
There are three things to consider in price:
1. How much "yuckiness" is in the job? i.e. you will gladly pay a plumber to crawl under your house with the spiders and and mud to fix a pipe that you could have fixed yourself. Many people don't want to hunt through the whole hard drive to remove that virus
2. The amount and severity of errors people have had in that area doing things the

Re:I know you need to be paid for your time, but..

[cowbutt]

All down to the cost of labour and the costs of running a business, I'm afraid.

I don't know what it's like in the US, but here in the UK, the cost of new PCs is making PC "repairs" uneconomic if the repairer wants to charge rates similar to those of plumbers and the like (to put some numbers on that, a typical rate for a plumber is 60GBP per hour, and a new PC costs from 300GBP, with monitor and preloaded copy of whatever the latest flavour of Windows is; how much work do you reckon can do in under 5 hours?)

Of course, this does discount the stupid and the penny-wise-pound-foolish, whom are probably the best cash cows out there for any business.

--

Re:I know you need to be paid for your time, but..

[Alien54]

how much work do you reckon can do in under 5 hours?

the trick is to keep the cost under half the cost of a new machine. In most cases, this will be a couple of hours of work, depending on your rates.

Re:I know you need to be paid for your time, but..

[hazem]

It also depends on what "repair" is.

"Repair" might mean that the computer won't boot up at all, and this person has their doctoral dissertation nearly complete on it. Of course, they haven't made any backups... It would easily be worth $800 to recover that data and get the computer up and running again.

For me, when it comes to working on people's computers, I basically tell them it will cost them $50/hour. But also that I have an "hourly" cost for certain jobs. From start to finish, installing windows and all their software may take more than 5 or 6 hours. But a lot of that is just waiting. So, for that job, I'll tell them it will be about 2 to 2 1/2 hours of billed time.

Re:I know you need to be paid for your time, but..

[minusthink]

"Yeah, the whole computer needs an overhaul. Your modem is shot, and really, you might be able to get another 1,000 megs out of it, it's not too safe to be ridin' around on the internet like that. And while I was in there I noticed your processor is kind of old, we might want to go ahead and update that for ya. And with that comes driver updates and refits. Should have it by Tuesday. Wednesday at the latest. Here's the estimate."

"500 dollars!?"

"Yes. Legally, I can't even let you take it home because of the modem."

"What's this at the bottom? Rust proofing? Collision insurance?"

Re:I know you need to be paid for your time, but..

[Hans Lehmann]

If they had chosen to replace rather than repair, they would be out more then just $800 dollars for the new computer. Since the Judge family needs outside assistance to fix a computer, they would most likely needs outside help to reinstall all their original applications, transfer all their important files to the new machine (without also copying the viruses), etc. $300 to repair -vs- ($800 + $300) to replace? I think they made the right choice.

Re:I know you need to be paid for your time, but..

[ejaw5]

There's this tale (many adapations exist I'm sure):

* There was an engineer who had an exceptional gift for fixing all things mechanical. After serving his company loyally for over 30 years, he happily retired.

Several years later the company contacted him regarding a seemingly impossible problem they were having with one of their multi-million dollar machines. They had tried everything and everyone else to get the machine fixed, but to no avail. In desperation, they called on the retired engineer who had solved so many of their problems in the past. The engineer reluctantly took the challenge.

He spent a day studying the huge machine. At the end of the day, he marked a small "x" in chalk on a particular component of the machine and proudly stated, "This is where your problem is".

The part was replaced and the machine worked perfectly again. The company received a bill for $50,000 from the engineer for his service. They demanded an itemized accounting of his charges.

The engineer responded briefly:

One chalk mark: $1
Knowing where to put it: $49,999

It was paid in full and the engineer retired again in peace.

Re:I know you need to be paid for your time, but..

[theLOUDroom]

Here's a better link. [huji.ac.il]

What's strange about this particular story, is the snopes.com [snopes.com] article on it.

A number of reputable sources, who have obviously researched Steinmetz, seem to confirm this story as true, yet snopes does not. Perhaps snopes is wrong for once?

Re:I know you need to be paid for your time, but..

[rholliday]

I work at Student ITS for our school, and we do free tech support for students. We don't get paid nearly enough for the heroic resurrections of 10 year old computers we perform daily. :)

But people are always amazed when they have a hardware problem, and we tell them that they might as well get some $300 Dell that's light years ahead of their circa 1997 "Valueware" PC than try and swap out Mobo, HD, and power supply.

Re:I know you need to be paid for your time, but..

[NanoGator]

"Holy crap. Does that seem ridiculous to me solely because I know computers?"

I think it seems ridiculous to you because it's assumed that one scenario would mean it'd be cheaper to buy a new pc than to fix this one. To be honest, I'm not sure why that benchmark came into being. The truth of the matter is that you need somebody's time, and that's going to cost. On the flip side, you lose $800 if the machine doesn't work. Well gee.

" (which I later did myself for the cost of the $3 stud and an hour). "

Well now we're wandering into a different topic now. You can always find cheaper elsewhere. You don't have a shop to maintain nor a line of customers ready to hand you money to fix their problems. So yeah, an hour of your time is going to be under $100 I imagine. On the flip side, though, it's fortunate you already had the tools you needed to get it done. Now I really don't know anything about a 'stripped wheel stud', but if it was the type of thing where you had to buy a new tool, then your rate wouldn't have been so cheap.

I understand what you mean, but I don't find it all that ridiculous. If you can't do something yourself then you're going to have to pay for one's expertise.

Re:I know you need to be paid for your time, but..

[danieleran]

"Paying $300 to fix an $800 PC" would be a bad investment. However:

* spending $300 to recover $1000 of drop-dead important data has no relation to the value of the PC its on.

* spending $300 to get a group of digital animators back online and working is worth it when you are otherwise paying them to sit around.

People don't pay me what I'm worth, they pay me what THEY are worth. Paying me $150/hr for expert help often makes far more sense than stopping what they are doing (and proficient at) to stall with problems that they might even make worse with trial and error.

For the same reason, I take my motorcycle to a mechanic to fix rather than do it myself, because my time is worth more than paying him to do it for me. Same with growing the wheat I eat, the cotton for the clothes I wear and the trees that my bed was made from. It's called an economy.

Broad brush simpleton columnists like to coin words, but not only is ditita..whatever a STUPID word that conveys no meaning, but it is not useful or necessary. We already have words: technician, assistant, specialist.

The problem with equating a 'trade' such as plumbing and electrical work with tech management is that it's far easier to teach anyone how to wire or plumb than to teach troubleshooting. It's much closer to being a mechanic. Plumbers often do things according to a plan. Only when the shit is two feet deep and rising is plumbing similar to crisis management in IT.

that is a recuring expense

[bluGill]

So long as Windows doesn't have the security to prevent it[1], that $300 is a recurring expense. Sure a new computer would solve the virus/spyware issues, but either way you will have the same problem back again in 3 months. So your choice: pay the tech $300 every 3 months to fix the problem, or buy a new machine for $800, plus figure out how to migrate your data to the new machine (perhaps hire the tech to do it, perhaps $100?).

[1]Linux and Macs would suffer the same problem if they had the market shar

Re:I know you need to be paid for your time, but..

[mvdw]

People don't pay me what I'm worth, they pay me what THEY are worth. Paying me $150/hr for expert help often makes far more sense than stopping what they are doing (and proficient at) to stall with problems that they might even make worse with trial and error.

Let's look at that again:

People don't pay me what I'm worth, they pay me what THEY are worth. Paying me $150/hr for expert help often makes far more sense than stopping what they are doing (and proficient at) to stall with problems that they might even make worse with trial and error.

And that's where the insight is. This is probably the most important point of the whole discussion so far. Sure, the client may be able to fix their own problem, but that would require figuring out how to do it, which may result in many many hours of downtime. Downtime is lost dollars. Get the $150/hr tech in to solve the problem before too much money is lost.

speaking as a tradesman AND tech...

[plnrtrvlr]

I'd say that there isn't a lot of difference in difficulties between teahing computer tech and trademan's tech to someone. Both skills require fairly similar aptitudes, and it's really quite remarkable how quickly my "tradesman" friends seem able to pick up on the inner workings of a computer, especially when I compare them to some friends in the legal and medical professions. Computers and the trades are both logical systems: for a given architecture there is a set of possible solutions that will function

Re:I know you need to be paid for your time, but..

[Rinikusu]

I might consider it excessive because I know how to fix my own shit. However, what if I didn't know hot to fix my shit, didn't have time (or inclination) to learn, but did have a lot of disposable income?

$300 sounds pretty damn cheap.

To use the oft-stated car analogy:

I know how to change the oil in my car. Doing so would cost about $10-12 in materials (filter, oil), but it would also require going to Autozone/Walmart/wherever and picking out the oil, the filter, standing in a line, waiting to get checked out, coming home, finding time to actually do the oil change, then changing the oil, and then *responsibly* disposing of the waste oil (it's against the law to just dump it in the sewers). So, in the end, I may have saved $10 on the raw material cost, but I had to spend about 2-3 hours in related time to get it done. My time bills for $20/hour according to my last paycheck stub. The cost of an oil change is about $20. You do the math there. And lets not forget the cost of the TOOLS involved (special filter wrench, socket set), stuff I do not have handy.

I don't charge an exhorbitant amount for my services to fix some friends PC's (if I charge at all, but then again, I don't fix all my friend's PC's as a matter of principle). One of my friends, however, insists on buying me "all-you-can-eat" sushi buffet (about $30 all said and done), so I don't mind it at all.

YMMV.

Re:I know you need to be paid for your time, but..

[Traa]

The Judge family paid nearly $300 to fix an $800 computer.

I just paid $430 to have a plumber replace two toilets. $180 for the two new toilets, $200 labor cost(!) and $50 to dispose of the old toilets.

Somehow I wasn't shocked.

Re:I know you need to be paid for your time, but..

[mvdw]

No, it doesn;t seem ridiculous to me. Whenever I get a tradesman around to fix the washing machine, put some power points in, etc etc, I always ask them how they make money doing what they do. $55 an hour is not much money when you have to maintain a van, pay for transit (time and wear and tear on van and fuel etc), maintain a toolset, stay current with industry trends etc etc etc. All these costs have to be amortised over all the clients; that's why the stripped wheel stud cost $100 to fix at the mechanic.

Made my whole week

[Artifakt]

I've been picking up some nice spare change just doing this on weekends. Now that I actually have a name for it, that ought to add 25% or so, even though I'm closer to the 30$ an hour end of the spectrum.

Horizontal Business Model

[debrain]

I've always believed that Linux/FOSS distributions would be a fantastic model for this sort of thin horizontal distributed economy. You have thousands, if not millions of Linux savvy people out there who can make money on those around them who just want their computer to work for a specific purpose.

This beats the hell out of the centralized monopoly model. Who better to support your computer than someone who understands it intimately? If they cannot fix it, they can go to the author and ask them to fix it - an unlikely happenstance for the average user, but not so much for a "digitician".

Finally!

[Tyir]

Finally, a job that WON'T be outsources to India!! *crosses fingers*

Re:Finally!

[XorNand]

I wouldn't get my hopes up about that one. If you noticed in the article, one of the companies does a lot of the PC work remotely. I would guess that they're using either gotomypc.com's services or the remote desktop feature in WinXP. In my experience, 90% of problems can be handled this way. My guess is that the remaining 10%, mainly hardware issues, will become even less and less frequent as hardware become more disposable and modular.

Plumbers can't SSH into your pipes and install a new toliet (yet).

Hmm, linux is going to put these folks out of work

[Rogerborg]

Then again, it sucked when we didn't need buggy whips any more either.

Hell no

[Perianwyr Stormcrow]

Linux will give computer repair folks as much work as ever. Maybe the viruses and security issues won't be as bad (although we don't know that! Linux is less than 5% of the consumer desktops on the market...) but all the other stuff (customization, hardware installs, even dog hair removal) will be with us as long as PCs exist in their current form. You try having your mom recompile a kernel.

In fact, it's the Linux spirit that created these jobs in the first place- the hardware can be fixed and configured b

Great!

[hotsauce]

Sounds just like beautician. Just what I've wanted all my life.

Thank You!

[prichardson]

Finally. It's about time that people started to realize that electronics are complicated things and that it takes competent people to fix them. People don't do their own wiring or own plumbing, (well, most people) and they shouldn't. I think that the reason that electronics haven't passed into the realm of "let the professionals handle it" is because with electrical wiring, you can get shocked and die and with plumbing you can get covered with sewage or scalding water. Personally, I am glad that this I-can-do-it-myself mindset is starting to fade. Although, I do think that $125/hour is a bit much.

Re:Thank You!

[gregmac]

Although, I do think that $125/hour is a bit much.

Remember, it also depends what it's worth to the technician. I would charge at least $125/hr to someone to fix their computer, simply because I don't WANT to fix their computer, and it's not worth any less to me to do it. They can always find someone else.

One of our contractors was just in a similar situation. He used to always do a week-long government job calibrating some insturments way up north. Normally, he was charging something like $30k to do it.

yeah ?

[bmajik]

I do my own wiring, and my own plumbing.

Why shouldn't I ? few electricians or plumbers have more than a highschool education. I can read the National Electric Code just as well as anyone else with basic literary skills, and unlike most electricians, my engineering time in college has given me some background in physics, EE, and power engineering so that i even have a little context to figure out where the rules come from.

The "electrical" part of electrician work for around the house type jobs is totally

Digitation

[nartz]

Sounds to me like a digitician should be a person who does digitation, does typing qualify?

Digital Underground

[Doc Ruby]

Only a sissy technophobe would call these people "digiticians". They're already well known as "morlocks" [embnet.org].Don't forget to floss!

On a side note

[SirSlud]

The digitician industry is not nearly as glamorous as the porn industry depicts it to be.

A Profession?

[myownkidney]

"It may be the beginning of a profession. It's being driven not by your computer, but your home network in the house and the increasing complexity -- it's creating a need for this."

When I used to work as a Computer Support at an office, I used run around all day doing this. Sure, I didn't make house calls, but that in itself doesn't make this a new profession. I was just called the "IT Support Guy", not a "Digiticain".

I really hated my job when I was doing IT support. I met these lusers [mithuro.com] who wanted do weird things with their computers, and then exepected me to support them. Often, I had to stay in the office till 8:00pm.

Thank god now I have a job as a full time developer. I would never want go back to the days of being a "digitician", even if I got paid US$100/her.

i.e. when techies get tired of working for free...

[newdamage]

It's encouraging to see unemployeed techs finally taking advantage of all that time they spent fixing friends computers for free. I know I'm usually the first one several of my friends and family call when their computer starts acting weird, and all they want to do is send email.

Now if somebody was really smart, they'd find a way to get partnered with the local Best Buy and could probably turn it into a full time job. You'd be amazed at how much people are willing to pay if you can bring some sanity to their assorted home electronics. My mom loves the 3 page FAQ I made for her that goes step by step how to do everything with the home theatre system my Dad has. She used to not watch any DVDs just because she was scared to touch anything.

Re:it's called 'community'

[newdamage]

Yes, but there comes a point when you get such a large volume of calls from your less technical friends and family that it is no longer "doing someone a favor" and moves into the realm of "fulltime tech support". Then yes, you need to start charging ...in the case of friends and family, this usually isn't in the form of money. More along the lines of free food & beer or some other form of bartering.

Yes, it would be downright wrong to hand your mother a printed bill, but if you're going to be spending

Okay

[focitrixilous P]

I have a friend who went around charging 50 dollars to take the MS.Blaster worm off people's computers. This amateur computer repair field has great potential, as computers penetrate further and further into most bussinesses. Time is money, and paying some kid 50 bucks to fix a computer is often cheaper in the long run then spending 2 days doing it yourself. I plan to do the very same thing with a local company over the summer break from school.
I want to be a Digitician when I grow up.

Certification or Licensing?

[Sunkist]

Just like *most* plumbers or electricians, shouldn't there be license granted by the state or other civic government for in-home techs? I say ABSOLUTELY!

Consider the case where a so-called digitician shows up at grandma's house, does essentially nothing, and gets paid, then grandma, or her linux-loading, do-gooder grandson, should be able to file a grievence to have their license revoked.

Overall, there should be some type of code enforcement.(pun!=intended).

Re:Certification or Licensing?

[meta-monkey]

Oboy. I'm really torn about this whole "licensing" issue. First, in order to run any business, you have to have an occuptional license. In my county it's $105/year. You also have to have a sales tax resell certificate. In my state (Florida) at least, your services are still taxable if they are in some way related to product delivery. If you get an oil change, the service for the change is taxable because it's tied into the purchase of oil. I'm a photographer...my creation fees are taxable because, in

LiveCDs

[monster811]

I should charge more for checking all those damn boxes by hand in Ad-Aware 6.

I wonder if there are any tools that could make tasks like this easier, such as a LiveCD Linux distro that included antivirus and spyware tools for cleaning up windows partitions? That would solve problems such as unidentified worms that disable antivirus software.

Re:LiveCDs

[newdamage]

Check out Phlak [phlak.org].
It's fairly polished and can be used for a whole lot more than just removing spyware. I'd highly suggest checking it out.

Oh, and it uses XFce4, which I think is just a damn cool alternative to KDE and Gnome. XFce4 + Slackware 9.1 is a great combination for older computers that just get bogged down by KDE and Gnome.

Re:LiveCDs

[Saint Aardvark]

I was thinking this a couple of days ago when I had to clean out some viruses [slashdot.org] at work. I Googled, and was able to find a few such systems.

The first [bsu.edu] was mentioned in a blog, and uses F-Prot, which is FAIB for home/personal use.

There's also Knoppix STD [knoppix-std.org], a security/vulnerability live CD that includes ClamAV. Doesn't look like they're using the Captive NTFS driver [slashdot.org], though, so not sure how well that'll work compared to one that does, like...

BitDefender [bitdefender.com], which seems to be All That And More. It uses Captive, has ClamAV, and I'm pretty sure it's GPL'd, too. (The company does make commercial/proprietary products too.)

These take care of viruses. I'm not aware of any spyware-removal programs that run under Linux, which is a shame. It really would make it easier to boot from the CD, sip coffee for 15 minutes, then go back to Windows with that fresh feeling...

what did you expect

[t1m0r4n]

The computer is nothing special -- just another thing. You have plumbers and electicians, etc. Computer service is really just another semi-skilled trade that anyone could do if they wanted to invest a little time to learn, but they prefer to use their time in other pursuits.

I often pick up painting jobs for a few extra bucks (and because I like doing some manual labor from time to time). I don't think it's any different than doing basic computer service.

Isn't a goal of the computer field to have pooters so easy to use that anyone can do it? If I was feeling grumpy I would happily argue that most trades which the typical geek might describe as "lowly" or "pathetic" are actually more challenging than 90% of computer related tasks performed by conceited pricks in the IT field. And the most conceited of the bunch never touch the 10% of work which required any degree of intelligence, but they are simply insecure fems who think that somehow working on a computer makes them better than others.

Except

[barenaked]

Except unlike the other *ticians people find it acceptable to pay digiticians in cookies and soda.

Re:Except

[cecil36]

That's what I tell my family and friends when I go fix a computer. You can either feed me dinner for x days, or pay me $25/hour.

Liabilities

[limited]

The author of the article brings up a good point, that many home/home-office computers have important personal and financial data on it. Although I'm sure that all of these digiticians (horrible word) have pretty good troubleshooting skills, what happens when they forget to make a backup? They can't replace the data, that was the sole copy. They can try and sell the owner a backup system, but that makes it look like the data was lost to sell another unit. Do these companies carry any sort of malpractice insurance, or do they just operate on a "we break it, you buy it" principle?

Stuff Digitician...

[AlecC]

... the term is "hacker". A guy who makes computers do what they ought to do, whatever the circumstances.

Sad to say....

[Captain Splendid]

...but a lot of the stuff I get called out for would have been solved had they RTFM. Sometimes I get paid because the client is too damn lazy.

Not complaining, it's just a weird trend. This happening to anyone else?

Re:Sad to say....

[timeOday]

I don't see your point. Anybody can learn anything if they put in the time and effort to do so. Why do you pay somebody to bring your dinner and wipe the table afterwards at a restauraunt, are you too lazy?

Re:Sad to say....

[Captain Splendid]

I was making the point more about fairly standard consumer AV devices, not PCs. Half the time, it's intuitive to me, the other half I'll have to dig in the accompanying manual, just like the owner could have done.

I expect to get called out to troubleshoot computer-related stuff. However, I'm still not used to getting paid to hook up a DVD player for someone who could have spent a little time learning how to do it themselves.

Maybe it is easier from their standpoint to pay me to do it rather than troub

That's true of a whole lot of service calls

[Sycraft-fu]

Often, clients KNOW this, and still are willing to pay. My dad is a car guy. Been screwing with engines since he was like 8, did lots of customizing of cars in high school, even works as a sales guy for car repair books. However, he pays someone to change his oil. Not like he doesn't know how to do it, he taught me how to change mine. He just doesn't care to spend the time, it's worth the money to him to have someone else do it.

There is also something to be said for having a professional that will do somet

'Screwdriver Pilot'....

[Endive4Ever]

.... would be a better term. The number of people who think they are a 'technician' because they've successfully built a PC clone using only their bare hands and a phillips screwdriver is huge.

Granted, it is an 'empowering' experience, but in the old-school a Technician knows how to solder, hand code little diagnostic tests in Assembly language, troubleshoot the problem down to a component on the circuit board, and more.

If you've never handled a wirewrap gun, and you have no idea of the relative advantages of a totem-pole versus an open-collector output, you're not a technician, you're a dilentante from the coffeehouse who ordered a 'PC Tool Set' off ThinkGeek and copped an attitude.

Re:'Screwdriver Pilot'....

[Master of Transhuman]

Err, no, actually a TRUE "Old School Technician" knows how to chip flint.

Why do you think they invented the term "Field Replaceable Unit"? Anybody who solders a motherboard today (other than a gamer) is an idiot when the thing costs $100 and his time costs $100.

My story as a "digitician"

[CrackHappy]

Several years ago (1995), my best friend and I started up a "computer consulting" company. Basically we did the so-called "digitician" thing, as well as doing full IT support for a number of smaller businesses as well. We were very successful with it, and had a number of good clients. We charged $35 per hour, for on-site work. We almost never would bring a machine back to our shop for fixing, it was almost always done on-site. Our customers really loved it, as we were both the cheapest in town, and the only ones who would not require that they bring their computers to us.

We were very much the pioneers of this type of service in my home town (300,000 people), and now everyone is doing it, albeit at twice or three times the cost.

I'm currently thinking about doing it again (I quit about 5 years ago - too much stress), on a smaller scale. I enjoy fixing stuff, but not on a full-time basis.

I've done a few small jobs so far - still at $35 per hour - but am not sure how much time I really want to spend on it. The money's ok, but I just mostly do it because I enjoy it.

Seems almost a crime to charge money for something I love to do (and I already do this 8 hours a day at my day job!)

Just my thoughts on this, having gone through it all when it wasn't common.

Re:My story as a "digitician"

[CrackHappy]

Believe it or not, we were raking it in. Of course, I was working 10-14 hours a day, pretty much 7 days a week. The taxes here are no sweat, doesn't cost much to incorporate, and I didn't need an accountant - my accounting was pretty simple.

Digitician = Sound Doctor

[xylix]

I heard a similar story about audio technicians recently. A couple weeks ago I was listening to a CBC radio [cbc.ca] [www.cbc.ca] show (Sounds like Canada) [www.cbc.ca] all about a new and growing industry centered around hooking up and troubleshooting peoples increasingly complicated home media equipment.

There is a guy (in Halifax I think) who calls himself "The Sound Doctor" who makes a living from going around and setting up home theaters etc. A previous poster joked that with new ranks of Digiticians, VCR clocks around the world found finally not be flashing 12:00. But this Sound Doctor guy REALLY does that kind of thing. His business is getting TVs, VCRs, DVDs and home audio working right (for $60/hour or flat fees for some services I think). Another poster commented that if a digitician got a contract with Best Buy they would be set. Well, according to this Sound Doctor guy, he used to work for a big box store before branching out on his own. He gets some business from those stores, but increasingly the retailers are seeing customer service as another stream of revenue and doing it in house.

Some stores will offer to set up your new surround sound system for you .. for a small extra fee. (or included in the price if they are trying to be competative).

I'm not sure that this IS a growth business. I wonder if it isn't just a little niche market run by word of mouth. In the same way that high end audio stores will set up your equipment for you, and come back to tweak it (for a price) I can't imagine why Best Buy, Future shop et. al. wouldn't expand into this area. My dad always takes his Volvo into the dealer where he bought it for servicing. When my brother had a problem with his laptop he took it into Future Shop to see if they could do anything for him. I think a lot of people are like that and more inclined to call, and trust (even if that trust is unwarranted) the kinds of places where they bought the original equipment than a one-man operation like "Dr. Dave".

But, if I am wrong and this is a viable business, i think it would make sense to offer a comprehensive service - servicing computers, home networks and home audio / media equipment.

-Craig

Great Thread and Essays

[Bodhammer]

There was a great thread [slashdot.org] last year about this and I have kept the articles [mac.com] boomarked.

The real bottom line is that if you are competant, not a dickhead, and serve the customers you can make some money.

The other thing to remember is a saying a got from a consultant/coworker a few years back.

"The difference between working for a company and working for yourself is that you are trading the illusion of freedom for for the illusion of security"

Re:Stale link warning

[bigattichouse]

Yeah, I'm re-doing the main page (currently). We had the group up and running for some time... just wasn't plausible in the long run.

Re:It's Okay, I guess

[arcanumas]

Exactly.
I am not a Nerd. I am a "digitician" :)

Everyone IS uber-stupid!

[Anonymous Coward]

-They don't apply Windows patches, and their machine gets owned.
-They don't install anti-virus/security software, and if their computer comes with it, they let it expire when the "free trial" period is up, and their machine gets owned.
-They blindly double-click on everything that finds its way into their e-mail inbox, and their machine gets owned.

The general public's level of computer literacy has remained constant despite all attempts to educate them, even in the aftermath of all the highly-publicized wor