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Registerfly's Accreditation Terminated by ICANN

Posted by CowboyNeal on Sat Mar 17, 2007 08:02 AM
from the enough-of-that dept.
Punker22 writes "Effective immediately ICANN has terminated RegisterFly.com's accreditation. Between now and 31 March RegisterFly is required to unlock and provide all necessary Authinfo codes to allow domain name transfers to occur. Any and all registrants wishing to transfer away from RegisterFly during this period should be allowed to do so efficiently and expeditiously. 'Terminating accreditation is the strongest measure ICANN is able to take against RegisterFly under its powers,' Dr. Paul Twomey, President and CEO of ICANN said today."
+ -
story

Related Stories

[+] Technology: Some Hope During Registerfly's Meltdown 123 comments
hookmeister writes "If you registered your domain at Registerfly.com, then you should know it may be locked, and you are at the moment unable to access it through Registerfly's website (video). You may even be unable to renew your domain because it has expired into a status known as 'redemption' through no fault of your own. By all accounts there are just under 2 million domains at risk here. Enom dumped them as a reseller; their SSL cert has expired; it's a mess. Fortunately the principals in this are trying to restore order. The external website registerflies.com, originally crafted as a gripe-zone and forum for Registerfly users, has gotten inside the ranks of the post-shakup Registerfly management, made some friends and connections, and is creating a back-door problem-reporting form that goes directly to those who can correct a domain problem. The official Registerfly support ticketing system remains clogged with thousands of unanswered complaints."
[+] Technology: ICANN May Act Against RegisterFly 63 comments
1sockchuck writes "ICANN says it will terminate RegisterFly's accreditation as a domain registrar if the company can't fix its problems within 15 days. The edict comes with RegisterFly in chaos and current management blaming a departed executive for its woes. The situation is complicated by the fact that RegisterFly sold some of its domains through a reseller agreement with eNom, and others using its own accreditation."
[+] Technology: ICANN Set To Review Accreditation Policy 31 comments
tinkertim writes "ICANN is re-evaluating the scope and purpose of its accreditations, apparently sparked by the recent collapse of garage domain name registrar Registerfly. In a press release dated March 21, 2007, President and CEO of ICANN, Dr Paul Twomey is quoted as saying : 'What has happened to registrants with RegisterFly.com has made it clear there must be comprehensive review of the registrar accreditation process and the content of the RAA.' Dr. Twomey is blaming (in part) 'weaknesses in the RAA' for severe and undue hardships that many registrants encountered when trying to transfer names away from the failing registrar, Registerfly. Many new points to be discussed include allowing registrants to view the performance of registrars in an 'independent comparative way', as well as new language to allow ICANN to forcibly intercede in the face of wide spread, persistent and consistent complaints. 10 good points for discussion are listed by Dr. Twomey in the release, who invites all ICANN stakeholders to participate in re-evaluating the RAA. Registerfly, the catalyst for this re-write does not officially lose their accredited status until March 31, 2007, and continues to display the ICANN seal on their web site."
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  • by Anonymous Coward on Saturday March 17 2007, @08:27AM (#18385259)
    I've been trying to transfer my fiancee's small business domain from them over to DynDNS for about a month with no success. I tried initiating the transfer through GoDaddy's management tools (which seem to be really geared towards domain squatting, btw) and found nothing useful. It's a real rat's nest in there. Initiating the transfer from DynDNS got us nowhere. No transfer request notification is ever sent by GoDaddy, and everything silently fails a week or so later.

    She's so frustrated with it that at this point, she'd rather wait for the domain to expire and just re-register with someone else. Understanding how easy it is for someone to snatch up a freshly expired domain, I'm thinking that's a bad idea.

    Has anyone else had a similar problem (or success?) trying to transfer away from GoDaddy? We are running out of ideas.
    • by elmarkitse (816597) on Saturday March 17 2007, @09:06AM (#18385519)
      Have you tried calling into GoDaddy? Whenever there's an issue I can't resolve online, calling them produces great results. Try to lay off the 'you work for soul-less domain squatting evildoer company' when you ring in and just mention you'd tried to do a few transfers with no success. Their CS people will give you their name, an e-mail, and a way to get back in touch with them unless someone treats them like crap.

      For domain management, their interface is great, especially if you have more than just a few domains. I have about 150 or so (no squatting, thank you) and basically just ignore everything about them except for the domain control panel.

      If you just want to use DynDNS services, just point the domain's nameservers and you've got all the benefits without what has apparently been quite a hassle for you. I have transferred in and out of Godaddy well over 50 domain names and the only times I've had problems are with odd TLD extensions, usually because I don't have the right auth codes, and almost always from the other registrar, not GoDaddy.

      Good luck

      EK
    • Political Issue (Score:5, Interesting)

      by Frosty Piss (770223) on Saturday March 17 2007, @09:07AM (#18385527)
      A lot of people don't like GoDaddy because they gave up to pressure from some corporation or another and killed an offending domain. But I've had nothing but good luck with them. Their management tools are leaps and bounds better than many of the other services I've used, and just 100's of miles ahead of most of the free DSN joints. I've transfered dozens of domains without issue.

      Your dislike of GoDaddy for political reasons may be valid, but functionally, they aren't bad at all.

      • Re:Political Issue (Score:4, Interesting)

        by Nezer (92629) on Saturday March 17 2007, @09:30AM (#18385665) Homepage
        I refuse to use GoDaddy simply because I find their television ads offensive and degrading to women.
        • Re: (Score:3, Funny)

          by Anonymous Coward
          By that logic, WOMEN are degrading to women. GoDaddy advertises by using a big breasted model. Women dress provocatively, flash it all on myspace, go on webcams, wear practically nothing at clubs and when hanging around... why? To get attention, jobs, exceptional treatment. So I guess you don't like women, either... because they're offensive and degrading to themselves.

          • That may be true, but it doesn't mean that people have to stand for it. If some attention-hungry kid on a playground acted that way, we wouldn't expect people not to shun them just because from a certain POV it's reasonable.
      • Wait till you accidentally forget to renew your domain. Each one is held hostage by an $89 "Redemption" fee.
        • Wait till you accidentally forget to renew your domain. Each one is held hostage by an $89 "Redemption" fee.

          That's why I have auto-renewal. It's a business, there to make money. NetSol is worse, but yes, I'll agree $89 is steep. On the other hand, if I forget about my domain for so long that I'm out of the grace period, who's fault is that?

        • I was told the same thing, but when I went back to renew after the expiration period, there was no mention of that fee, and I wasn't charged it. I'm guessing the OP having trouble getting a domain away from them has the domain "locked" or something. Such a large and seemingly reputable company can't make a habit of ignoring transfer requests.
        • My domains auto-renew using my credit card. If your domains expire and you lose them then the only one you have to blame is yourself. You can renew domains well in advance if you want, or just set them up to auto-renew.
      • Re:Political Issue (Score:5, Informative)

        by VGPowerlord (621254) on Saturday March 17 2007, @10:17AM (#18385943) Homepage

        A lot of people don't like GoDaddy because they gave up to pressure from some corporation or another and killed an offending domain.

        More accurately, they caved to a DMCA request from News Corp because a list of MySpace passwords were posted on the full-disclosure mailing list, which seclists.org archives.

        You can see the seclists.org posting [seclists.org] and the /. coverage [slashdot.org] of it for more details.

        What's more, GoDaddy offers to unlock domains it has shut down for a fee. I don't know about where you come from, but where I come from, we call that "extortion."

        Here's where things went wrong. (Note: IANAL) In order to file a DMCA with GoDaddy, GoDaddy's relationship with Seclists.org would have to be subject to one of the first four provisions of Title 17 Section 512.
        Those are:
        a. Transitory Digital Network Communications (i.e. network routing, No)
        b. System Caching (No)
        c. Information Residing on Systems or Networks at Direction of Users (No, it's not hosted by GoDaddy)
        d. Information Location Tools (Not by the definition given in this section, which is linking to it from a search site/directory)

        So, where is News Corp claiming to get this justification? For that matter, since when do passwords fall under copyright?
        • Re: (Score:2, Informative)

          I should re-read the articles I link to, seeing as they even say there was no takedown notice issued.
      • Lets see how much you care about their web interface if someone with a lot of money should start to dislike anything you do with your domain.

        Besides, how often does one really need to use the web interface at their domain registrar? Reneweing, transfering, updating the list of DNS servers for the domain... not things one does very often.

        • Besides, how often does one really need to use the web interface at their domain registrar? Reneweing, transfering, updating the list of DNS servers for the domain... not things one does very often.
          You're right, we should go back to the days when Internic made you use e-mail forms for all that shit. Ah, those were the days when updates took days or weeks and all domains were $35. People that pay $35 for a domain name are chumps.
          • You're right, we should go back to the days when Internic made you use e-mail forms for all that shit. Ah, those were the days when updates took days or weeks and all domains were $35. People that pay $35 for a domain name are chumps.


            I don't know about you, but I'll take those days over the days of loosing your domain to anyone who can write a DMCA takedown notice.

      • Except 90% of their "tools" are useless. Unless something has changed in the past year or so, you have to click through half a dozen pages of advertisement simply to renew a domain. YES! I'm sure I don't want to host with you! No, I don't want a shopping cart! No, I don't want "private registrations"! No, I don't want to renew other domains!

        If you're just looking to register domains with GoDaddy, their "tools" get in the way. Every page looks like it's designed by the same people that design glossy flyers t
      • Re:Political Issue (Score:5, Interesting)

        by fermion (181285) on Saturday March 17 2007, @11:13AM (#18386327) Homepage Journal
        Killing a domain is not a political issue. It is a bussiness issue. One cannot run a reliable service if there is a chance that your domain might be pulled for arbitrary "offensive content"

        That said, I have had no trouble with godaddy. The only reason I began to switch was thier increasing annoying registration process. It was just easier to register at another provider, a provider that gave extras for almost the same money. In particular I did not like the fact that godaddy encouraged people to register domains for the sole purpose of flipping them. I hate to want a domain only to find that someone has picked it up just to flip it.

        It was in fact that process of looking for a less hostile registration process that lead me away form Godaddy. One of the places I tried, cheapnames.con, looked very similar to Godaddy. On surmise,with no evidence, this lead me to believe that godaddy might be losing lots of customers due to customer service issues, and rather than fix the service, they created another firm to try to catch them on the backend.

        In the spirit of not putting all ones eggs in one basket, I have been using two registrars for the past year. I am now happy with the new provider, and recetly tried to move my last domain to the new provider. In spite of all my efforts, godaddy will not let me transfer. No matter. The domain expires soon, and I will not be in a hurry in go back.

        You see, there are no political issues, just customer service issues. Although I was happy at godaddy, another service gives me a better value with less annoyances. All too often the paranoid business community creates these conspiracies to cover up their own incompetence and greed. They think that the liberals or conservatives are out to get them, when in fact the business leaders have just let their personal political beliefs distract them from the core function of a firm, which is to provide a good value in goods and service to the customer. Pretty much more of the US is agnostic enough not to care if the CEO is worrying the sheep, as long the value is good. It is, more often than not, the short sighted firms that brand themselves as "christian" or "conservative" or whatever in hopes of attracting those few people that shop on solely on the basis of politics. It can be a good strategy, because those people will buy the goods and services no matter the quality of price. Just look at Whole Food market, which I also like, but has gone down since it has become hip and mainstream political.

    • Re: (Score:3, Informative)

      Might be able to find help @ nodaddy [nodaddy.com]...
    • If it is expired, you are screwed, if not:

      go to "manage domains" -> click domain ->

      1. unlock it: "domain lock" on the right unlocks it
      2. get auth code: domain contact information -> see bottom
      2. make sure email is yours. If you used domain privacy, it points to support@registerfly.com, thye never answer mails or approve requests

      I used Joker and successfully xfered 2 of my most important domains, 30 more to go.... I lost a few it seems as they are unchangeable and not renewable.

      So Joker works, bu
    • by fm6 (162816) on Saturday March 17 2007, @11:36AM (#18386575) Homepage Journal

      I tried initiating the transfer through GoDaddy's management tools (which seem to be really geared towards domain squatting, btw)

      Well, duh. That's what happens when you make domain registration an open market. Registration is not a complicated product, so the only way vendors can compete is price. The natural result is a service like GoDaddy which charges a few bucks for a single registration, and provides a corresponding level of service. And why is it news that they facilitate domain squatting? They (and a lot of other registrars) have been advertising cheap bulk registrations for years. And why shouldn't they? If we say, "Compete any way you can", this is the natural result.

      If it were up to me, we'd go back to one having one registrar that charges $35/year for every second-level domain. No, better yet, raise it to $100 a year. Allow the registrar a reasonable profit, and put the rest of the money into something useful: research, or bridging the digital divide.

      Shazam! No more domain squatting. It's not longer profitable. And that single registrar has every incentive to provide good service: if they don't, they lose their cash cow.

      "No way! Why should I have to pay that much for my personal domain name??!!" Hey, if a vanity web site is that important to you, you should shell out. If not, get a third-level domain. When a web site contains nothing but family photos and rants about gun control, nobody cares whether its on JoeBlow.com or JoeBlow.CheapISP.com.

      But of course that's never going to happen: ICANN couldn't possibly stand up to all the whinning that would result. So we're stuck with the current situation, and there's no use complaining about companies like GoDaddy. So you're just going to have to live with domain squatting. And remember that when it comes to registering your domain, you get what you pay for.

      • Re: (Score:3, Insightful)

        sheesh, next your going to say that there should be some point in the different tlds, with .com used by commercial entities etc. Maybe you'd actually like these rules to be enforced!

        Where would the internet be today if we allowed it to be based on sensible, commonly agreed, standards?
  • Great we know the outcome... bur how about a link to the REASON as well. "Management Issues" doesn't seem like something to yank a certification over.
  • Tucows (Score:4, Informative)

    by KonoWatakushi (910213) on Saturday March 17 2007, @08:28AM (#18385265)
    Now, if they would only follow suit with Tucows.

    I have a domain at with of their resellers which can not be contacted. (In fact their site certificate expired last October.) Unfortunately, Tucows offers absolutely no recourse, and the phone number listed in the whois will let you sit on hold forever, and eventually (after an hour or so) spit you into a voicemail box, which goes unanswered. Likewise, the email contact forms simply forward to the resellers. Very useful.

    The reseller is domainsnare.net, which is also related to mailsnare.net. Not recommended...
    • Now, if they would only follow suit with Tucows.

      In your situation, Tucows is closer to eNom, with domainsnare.net serving in the RegisterFly role. Apparently [slashdot.org], RegisterFly used to be an eNom reseller, got dumped by eNom, then went through various gyrations en route to being canned by ICANN.

      From your description, it sounds like Tucows doesn't handle deadbeat resellers as well as eNom (which apparently contacted RegisterFly's customers and gave them transfer options). However, I don't think the actions of

    • Re: (Score:2, Informative)

      What is the exact problem? You can try logging into your control panel directly at the OpenSRS (Tucows) site, skipping the reseller:

      https://manage.opensrs.net/ [opensrs.net]

      The same username & password that you use with the reseller should work.
    • Further to funfail's message that you can log into the opensrs console directly, bypassing your "registrar," you can also email compliance @ opensrs.org to get your domain unlocked.
  • by Oshawapilot (1039614) on Saturday March 17 2007, @10:07AM (#18385873) Homepage
    FWIW the Registerfly main page still displays the ICANN logo, and based on a little experimentation a short while ago it seems that I could still register a domain there if I was so foolish to want to give them my money.

    They seem to be taking that letter very seriously.
  • Effective immediately ICANN has terminated RegisterFly's right to use the ICANN Accredited Registrar logo on its website.

    Funny how they [registerfly.com] seem to be paying no attention whatsoever. In fact if you look at their site its just business as usual... I wonder if this constitutes phishing now.

    Really all I want to know is what happened to th $6000 chihuahua [wikipedia.org] and if someone will manage to pick up Michael Jackson's website because the news is always exactly 758.34% more entertaining when Whacko Jacko and chihuahuas are involved.

  • Namecheap (Score:3, Informative)

    by baadger (764884) on Saturday March 17 2007, @10:39AM (#18386101)
    See where you can find your EPP auth codes in the RegisterFly control panel [ducea.com]

    I had heard very good things about Namecheap [namecheap.com] for sometime so I transferred all my RegisterFly domains there this morning and everything went smoothly. For those interested in Namecheap, use coupon code "marchmadness" to get $7.99 transfers instead of $8.88. This coupon code isn't associated with me in anyway.
  • I feel terrible for those people whose records are actually lost; keeping their domains will be next to impossible. It seems like, with that many contracts in play and the willful destruction of data, that Kevin Medina ought to be liable for at least money, if not jail time...
    • ICANN had already invoked the "provide backup copy of registrar data" provision of the Registrar agreement, which requires that, on demand, any registrar provide ICANN with a backup copy of the registrar's data in a standard format. RegisterFly didn't comply.

      That data isn't lost, though. There's a source of backup WHOIS data. Try DomainTools [domaintools.com], which maintains copies of all WHOIS and DNS data. So if you need to prove domain ownership after RegisterFly shuts down, there's a way.

    • See the search box in the top right corner, try typing in registerfly [slashdot.org] . . . you'd be surprised what those search thinggies do.
    • Re:story? (Score:5, Informative)

      by dindi (78034) on Saturday March 17 2007, @10:26AM (#18386023) Homepage
      Short:

      2 owners got into power struggle. One locked the other out, the other locked everyone out.

      Effect:
      1. you cannot renew domains,
      2. Support cannot help (just promise)
      3. You do not have auth codes to move your domains away
      4. Finance system does not work
      5. domains are changing data randomly -> dns settings

      For me: my domains were to expire, so I deposited money. Renewal failed, money disappeared, domains expired.
      I spent hours on the phone, they promised to renew manually. Now whois shows it is renewed, Regfly shows it is not. Info changed back to their nameservers and "expirefly".

      So some of my domains I renewed and I paid for are making pay-per-click for them, losing ranking and customers, and I cannot even change the nameservers or transfer them, because they show up as "expired" in their system.

      Just make a search for "registerfly" and you will see all kinds of horror stories.

      I am looking at spending over $400 for unnecessary renewals, and who knows what in revenue. I am in the process of finding a good lawyer and see what I can do about this mess :(.

      I fear though, that for the time a lawsuit would go through they would declare bankruptcy and retract to their Miami Beach villas (yes one owner lives there).

      • Re:story? (Score:4, Informative)

        by AK Marc (707885) on Saturday March 17 2007, @12:00PM (#18386755)
        I fear though, that for the time a lawsuit would go through they would declare bankruptcy and retract to their Miami Beach villas (yes one owner lives there).

        People get confused about the protections of a corporation. It protects investors that aren't involved in the decisions. If the two owners caused the trouble, and it would be possible to prove in court (provided you subpoenaed the right documents), then sue the company and name the owners as co-defendants. You can't sue owners just because you think the company will go bankrupt. But you can sue the person at the company who made the decisions that harmed you (regardless of whether they are owners). That way, you can get judgements from the owners directly. If they have director/officer insurance (nearly all do) and you have a reasonable case, you will get quick cash. Insurance companies know that settling is cheaper than a court battle, no matter who wins. And if it does go to court, you'll get your losses, and your lawyer will have a nice new Miami Beach villa. If the company declares bankruptcy, as well as both owners and neither had appropriate liability insurance, then you'd be screwed, but I think the chances of that are relatively small, not to mention the changes in bankruptcy laws designed to screw the little guys would actually hit them (it's harder to get judgements wiped away via bankruptcy now).
        • Thanks for the info. To be honest, I would go relatively far to take legal revenge on this pile-of-trash company. They caused me so much trouble in the last 4-5 weeks, and causing everywhere from 10-90 minutes of extra work every day (transfers, email checking, try to change data in the defunct backend, support calling, whois lookups, changes after transfers.....

          It is at the point when it is interfering with my 9-5 job, and adds a stable extra layer of stress on top of my not-so-relaxing admin 9-5 and priva
      • Wrong... (Score:5, Informative)

        by msimm (580077) on Saturday March 17 2007, @04:02PM (#18389123) Homepage
        Two heads, who happened to be ex-lovers got into a fight. One (John) in conjunction with a board member fired the other (Kevin). This went to court just last week I believe. Kevin holds majority owner ship of the company and was awarded control once again.

        Meanwhile ICANN was had issued several notices to correct these issues are lose accreditation. This week ICANN made good on its threat. A lot of people lost domains due to problems RegisterFly started having long before the news picked this up.

        Mike Zupke from ICANN has stepped in and has been helping RegisterFly customers obtain authorization codes on locked accounts (with a good deal of luck). Likewise eNom, whom RegisterFly was originally a reseller, has been helping customers who were unaware of the shift (eNom terminated its agreement with RegisterFly effective I believe at that start of this month) retrieve domains RegisterFly had hold of (ProtectFly, RegisterFly's whois/privacy service made some of this more difficult).

        Renewals for clients that were eNom registered (though the reseller program) probably didn't even realize RegisterFly wasn't in fact their registrar (RegisterFly communicated the eNom's whois through a backend API, so you could manage domains seemlessly without realizing it).

        Auth code can be difficult to get, but no matter what now that ICANN finally has stepped in a little patience and you will get your domain.

        The best single source for real information is RegisterFlies [registerflies.com] who apparently intend to stay on after the end of this debacle and become a source for information and help with other domain registry issues. They have a big help and there are a lot of people there going through the same thing.
    • That was how it used to be. If you wanted a domain, you could register at Network Solutions and pay $35/year. I'm generally happier with the state of affairs now, though I wish people would go after squatters and domain snatchers.
    • Just goes to show you how strange the Internet is, i say there should only be one person that does the registration of domains, and not all these half-baked companies
      You mean like it was when Network Solutions did it? Back when you had to provide your own nameserver and manage your own DNS? Great for those of a technical bent with access to a nameserver, but useless if all you wanted was a domain name pointed at your DSL IP address.
    • 404? (Score:5, Funny)

      by 6Yankee (597075) on Saturday March 17 2007, @09:51AM (#18385801)
      From the first linked article above:


      RegisterFly.com, which according to ICANN has its offices at 4th Floor, 404 Main Street, Boonton, NJ


      With that address, what did people expect? :-)
      • thanks for spamming your piece of shit website, asshole. we're all interested in your bullshit.
        You're not being very polite.

        Just in case you didn't notice.
      • You must have either a short memory or you missed out on all the fun. NamesDirect suffered a massive meltdown of its DNS servers a few years back, leaving hundreds of thousands of domains in the dark for a week or more. They did not have sufficient capacity or redundancy in their servers and did not communicate with their customers for days. Perhaps it's better now, but as soon as I could, I transferred my domains out of there and would never return.

        The registrar I've had the best luck with is eNom, thou