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In Korea, Email Is Only For Old People

Posted by timothy on Tue Nov 30, 2004 12:19 AM
from the u.s.-has-officially-been-lapped dept.
_martini_ writes "This short article suggests that, in Korea, email is used only for formal communications, or by older, less tech-saavy generations, while IMs, blogs, and SMS has taken over as the primary means of day to day messages."
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[+] News: In The US, Email Is Only For Old People 383 comments
lxw56 writes "Two years after Slashdot discussed the theory that Korean young people were rejecting email, an article at the Slate site written by Chad Lorenz comes to the same conclusion about the United States. 'Those of us older than 25 can't imagine a life without e-mail. For the Facebook generation, it's hard to imagine a life of only e-mail, much less a life before it. I can still remember the proud moment in 1996 when I sent my first e-mail from the college computer lab. It felt like sending a postcard from the future. I was getting a glimpse of how the Internet would change everything--nothing could be faster and easier than e-mail.'"
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  • Greasy Kids Stuff (Score:5, Insightful)

    by insensitive claude (645770) * on Tuesday November 30 2004, @12:20AM (#10950118) Journal
    I can understand how IM appeals to kids (regardless of nationality), but I find IM incredibly distracting. I guess it's the natural evolution though. As telephones cut into the postal load, so are chat functions overtaking email.
    • I can say that I really prefer IM. How many people do you know that can carry on a voice conversation with 5 people at once?

      A lot of the people I use it to talk with also use it as a "remote post-it" note. Got an idea? shoot it off, and they'll see it eventually.

      overall, I'd prefer IM to just about anything else
      • If people waited one minute between replies in conversations, then maybe they could speak to five people at once.

        The one thing I hate about instant messages is that they are so darned slow. Since you do not see the other person, they can take all the time they want without having those awkward pauses. It might be great for them, and I kind of like it on my side, but I am a very impatient person.
      • by Anonymous Coward on Tuesday November 30 2004, @01:36AM (#10950477)
        Yeah baby, I'm naked now. The chocolate suace is dripping down my...

        Oh shit! Wrong tab!
    • by Sycraft-fu (314770) on Tuesday November 30 2004, @12:51AM (#10950288)
      We use e-mail for our help desk for example. You send an e-mail to the help address, it creates a new ticket for your issue. This works well, as we get documentation of everything you say to us, and us to you, and it allows us to deal with your problem when a person with the requisite knowledge has time.

      IM would be totally unsuited for this. When peopel have your attention in realtime, they want results in realtime. If I answer a chat about a Solaris problem, I'm not the one you want, you want the Solaris admin. With e-mail, this is all taken care of. Someone submits their request, and when the Solaris admin is available, he deals with it.

      I certianly don't think IM is useless, but I think young people (I include myself in this category, I'm 24) are a little too caught up with the wow factor. When it comes to bussiness, there are major reasons to want to use e-mail instead.
        • by Sycraft-fu (314770) on Tuesday November 30 2004, @02:54AM (#10950731)
          No, sorry, doesn't work that way. Help requests are not processed in the order recieved, they are processed based off of importance, policy, skill, and time.

          If you submit a request to have a handholding session for how to use Power Point 5 minutes before someone else submits a request to fix their desktop that won't boot, you aren't getting processed first. The most important work gets done first. Someone having no access is more important than some training.

          There is alos policy as to order of requests. Critical systems are first, then professors, then staff, etc (university here). This is departmental policy, not somehting we control. So if a student asks for something, and a professor asks for something, the professor gets help first.

          Then there is skill. Not all the tech staff are skilled at the same thing. If you send in an advanced Solaris problem, I am not going to attempt to solve it simply because I am the one who saw it first. I'll hand it off ot the Solaris admin, who is likely to fix it right, and fix it efficiently.

          Finaly there is time. If your job is something like installing 10 systems with an OS and apps, and another job comes in that is the quick update of a single app, the quick job gets processed first. Your job is a long endevor anyhow, there isn't any reason to make 5 minute work wait a day on it.

          Logging is important in all this, which e-mail is good for. If you sumbit a request for 10 systems for install, we need to have a record of what you wanted on them. It's not going to happen in 10 seconds, there needs to be a reference for what was needed.

          It's also important since, as I noted, the first person to read the ticket isn't necessiarly the one who does the job. You don't want second-hand miscommunication of information, you want an accurate record of what was requested.

          Of course I think the main problem here is you have a self-superior incorrect picture of what a helpdesk is. This is not a reference to a group of people that sit behind desks and do nothing but take calls. This means the entire technical department, the manager, all the admins, and so on.

          There is no gaurentee that any of us are at our desks at any time. If someone needs support on their desktop and I am the one who is best to provide it, I must go and support them. If an issue then comes in that I am uniquely qualified or at least the most qualified to deal with, it needs to wait until I get back.

          Perhaps it's different where you work, but where we are, e-mail is essential. E-mailing a ticket to help is a great way to ensure your job is done fast and correct. Stopping the tech manager in the hall is a great way to ensure he adds it to his already overloaded plate and it may never get done.

          Getting a person in realtime may provide more instant satisfaction, but it doesn't necessiarly get what you want done. Also, we have a phone line (and office to visit) for such requests, but that doesn't lessen the usefullness of e-mail.
    • by segmond (34052) on Tuesday November 30 2004, @01:49AM (#10950522)
      I hate IM for this reason, I usually tell people I don't have any IM account till I make sure they are not part of the "i am often bored" group. Else, I tend to give them only email. It's amazing how people who can't find the strength to write a 2 line email can write 5000 lines over IM.

  • by Heem (448667) on Tuesday November 30 2004, @12:21AM (#10950122) Homepage Journal
    In Korea, (current subject) is only used by old people!
  • But... (Score:5, Funny)

    by Anonymous Coward on Tuesday November 30 2004, @12:21AM (#10950127)
    How do they get their v4lub13 P3n!s 3n1arg3men+ notices?
  • On slashdot... (Score:3, Insightful)

    by ejdmoo (193585) on Tuesday November 30 2004, @12:22AM (#10950129)
    On slashdot, engadget is for dummies!

    Seriously though, no credit? Come on!
  • by cbelle13013 (812401) on Tuesday November 30 2004, @12:23AM (#10950135)
    I wonder how the legal community operates? In this country, you'd be disbarred for sending an SMS to a judge or use AIM to communicate with opposing council (for serious matters). As much as email is used, all the documents we use at our firm are typed up and made official.
    • by Sebadude (680162) on Tuesday November 30 2004, @12:55AM (#10950305) Homepage
      It would probably be typed up, but it might look something like this

      DEAR AOL KOREA USAR

      IT HAS COMA 2 MAH ATENTION TAHT U HAEV MAED AN UNAUTHORIEZD USE OF MAH COPYRIGHTED WORK IN DA PR3PARATION OF A WORK D3RIEVD THEIR!N WTF LOL I HAEV RESERVAD AL RIGHTS IN TEH WORK FIRST PUBLISHED IN 2003 [AND HAEV REGIST3R3D COPYRIGHT THEIR!N OMG LOL UR WORK IS ASENTIALY IEDNTICAL 2 TEH WORK AND CLEARLY USAD DA WORK AS ITS BASIS.

      AS U N3ITHER ASK3D FOR NOR R3CEIEVD P3RMISION 2 USE TEH WORK AS DA BASIS FOR UR WORK NOR 2 MAEK OR DISTRIBUTE COPEIS INCLUDNG ALECTRONIC COPEIS OF SME I BLEIVE U HAEV WILFULY INFRNGED MAH RIGHTS UND3R 17 USC!!!!11 OMG WTF LOL S3CTION 101 ET SEQ!1!!111! WTF AND CUD B LIABL3 FOR STATU2RY DMAEGS AS HIGH AS $15000 AS SAT FORTH IN S3CTION 504(C)(2) THEIR!N OMG WTF

      I DAMAND TAHT U IM3DIAETLY CEAES DA US3 AND DISTRIBUTION OF AL INFRNGNG WORKS D3RIEVD FROM TEH WORK AND AL COPEIS INCLUDNG ELECTRONIC COPEIS OF SME TAHT U DELIEVR 2 ME IF APLICABLA AL UNUSED UNDISTRIBUTED COPEIS OF SM3 OR DESTROY SUCH COPEIS IMADIAETLY AND TAHT U DESIST FROM THIS OR ANY OTHAR INFRNGEMANT OF MAH RIGHTS IN DA FUTURA1!!1 OMG LOL IF I DO NOT RECEIEV AN AFIRMATIEV R3SPONS3 FROM U INDICATNG TAHT U HAEV FULY COMPLEID WIT THAS3 R3QUIERM3NTS I SHAL TAEK FURTHER ACTION AGANEST U!!!!1!!1 WTF

      URS TRULY, SEBADUDE

      It might be a bit of a challenge to decipher for most of us, but for these highly trained legal experts I'm sure it's nothing.
  • So what? (Score:5, Insightful)

    by mOoZik (698544) on Tuesday November 30 2004, @12:23AM (#10950136) Homepage
    SMS still costs some money, IM isn't as formal, and email is more wide-spread. Doesn't mean anyone has to do what HelloKitty loving teens are doing in a place where technology changes daily.

  • if... (Score:5, Interesting)

    by torrents (827493) on Tuesday November 30 2004, @12:23AM (#10950141) Homepage
    email is for old people what do they think of those who use the "physical" postal service...
  • by tyleroar (614054) on Tuesday November 30 2004, @12:25AM (#10950151) Homepage
    From the article: "Email's efficiency falls in terms of promptness, convenience and credibility," observed Yoo Hyon-ok, president, SK Communications. "With the continuous emergence of new communication means, communication formats will develop further in the future."
    How do IMs, blogs or SMS provide any more credibility than E-Mail?
    • Well SMS is verifiable in theory because it has the central telephone service provider that it is routed through. Very few hands touch that message and you can only receive message from one source and only send them to one source, that one source does all the verification. Similar argument for IMs. Blogs typically require a log-in controlled by a central authority and so unless your owned, its verifiable that what you posted is yours and comments by friends are theirs. Email on the other hand doesnt require
    • A wild guess: by "credibility" they mean something more akin to "street cred." Here in the US, it used to be that free online access to your bank accounts was something special; now, most banks offer it. Similarly, it may well be that in Korea, email services are seen as ordinary, while a company that provides services via SMS or IM may attract a clientele which cares about these things - and people who care about always having the latest, best things tend to be rather well-to-do.
  • Heh heh (Score:5, Insightful)

    by daeley (126313) * on Tuesday November 30 2004, @12:25AM (#10950154) Homepage
    In Korea, Email Is Only For Old People

    Of course, there is the corollary: IM, blogs, and SMS are kiddy tech. ;)
  • by wrinkledshirt (228541) on Tuesday November 30 2004, @12:25AM (#10950158) Homepage
    I love Korea a lot, but it's got some drawbacks, particularly in its journalism and media. The impetus behind this article might have a lot less to do with the actual oncoming death of email and a lot more to do with maintaining a tech-obsessed culture -- much easier to do if you're constantly promoting new toys, which Korea is.

    It'd be like a Hollywood tabloid saying that indipendent film is on the way out.

    The ebb of email is confirmed by a diminishing trend in pageviews, a tabulation of frequency in service used by email users. Daum Communication, the top email business in the country, saw its email service pageviews fall over 20 percent from 3.9 billion in October last year to 3 billion in October this year. By contrast, with SK Telecom, the nation's No. 1 communication firm, monthly SMS transmissions skyrocketed over 40 percent in October from 2.7 billion instances last October. Cyworld, a representative mini-homepage firm, witnessed its pageviews multiply over 26-fold from 650 million instances in October last year to 17 billion in October this year.

    This paragraph, for instance, is as much about corporate branding as it is about giving email stats.
    • AFAIK (Score:3, Interesting)

      this is the case in the United States, too. I'm 25 and I only use email for formal communications or some large, organized "packet" of information that I need to send to someone. Just about all of my friends are the same way.

      I realize you can't generalize based on your own anecdotal experience... but does anyone really send one or two-line emails anymore when IM is a hundred percent easier and instantaneous?
  • i'm not surprised, korea is one of the worst spam sewers on the net outside the US, and many mail admins just pre-emptively firewall or ACL korean (or all of apnic) net space. Apparently Korean isp's could care less about all the firewalling, ACL's, and blacklists they end up in and their users are just moving on to IM's.
    • by Ilgaz (86384) on Tuesday November 30 2004, @02:33AM (#10950646) Homepage
      I can't agree more.

      In fact, first thing I do on a new account, I block .kr domain.

      I am against blocking entire country domains in fact, I generally report spam through Spamcop (taking my time) and review report while sending.

      The problem? They do NOTHING!

      http://www.spamcop.net/w3m?action=inprogress

      Look at top spam senders, it will explain everything.

      Oh btw if there are Korean-Americans out there as moderators, spare your time teaching postmasters of your native country at least how to enable smtp-auth instead of marking parent post troll.

      Or, if you can give me my your mail address, I can auto forward 100 spam/week, ONLY coming from hananet etc to your mail address.
  • Here too (Score:5, Insightful)

    by comwiz56 (447651) <{moc.liamg} {ta} {ziwmoc}> on Tuesday November 30 2004, @12:27AM (#10950171) Homepage
    It's like that here (in America) too. Most teenagers in America use AIM, IRC, or MSN more than they email. Reasons for this are pretty simple. IMs (and chat rooms) provide instant communication (this is comparable to a phone call, or talking in the halls), whereas an email is like passing a note. The reader has to read and respond seperately.

    And as far as blogs, teens like talking about themselves, so this gives them a place to write about themselves as much as they want. Then anyone who knows how to get to it can read it, so its spread to the masses.

    And SMS. Many teens have cellphones, and aren't at their computer 24/7, so an easy way to communicate is to a device that they carry with them all the time.
  • by McDutchie (151611) on Tuesday November 30 2004, @12:28AM (#10950175) Homepage
    Coincidentally, the spam problem in Korea is also worse than just about anywhere else, it's for good reason that much of the world is firewalling the country off. So I wonder how much of the decline in e-mail usage there is due to the spammers.
  • by NoTheory (580275) on Tuesday November 30 2004, @12:28AM (#10950179)
    Most of the reasons they give for email being shunned for other mediums are pretty flimsy.

    I know people who set up their AIM client so that you can't tell whether they're idle, and only respond to messages 10 hours after you've sent them, and i know people who watch their inboxes like obsessive hawks.

    as for email being less "fun" than aim... I don't know, i think my gmail account is pretty cool... and conversational for that matter.

    This debate is pretty silly, after all, all we're talking about is persistant electronic messaging. In terms of user experience, email and a client like ICQ aren't -drastically- different. Presumably email will get faster and friendlier, and hell, at some point probably may as well be the same as an IM system.
  • by Jeff DeMaagd (2015) on Tuesday November 30 2004, @12:28AM (#10950181) Homepage Journal
    (like I didn't know that) ...and IM and SMS is supposed to be a more credible alternative?

    The one thing I like about email is that I can get to it when I need to. IM basically requires both parties to be at a computer and logged in at the same time. SMS solves that, I guess, but is it as reliable as email yet?

    I'd try SMS if it weren't so much more expensive than email and if I weren't charged to recieve messages I didn't want. I suppose SMS in Korea is a lot cheaper.
  • by YouHaveSnail (202852) on Tuesday November 30 2004, @12:30AM (#10950190)
    You know, writing decent email is an art form, something we used to take pride in. But these days, with these kids texting ungrammatical half-phrases all over the place, it's becoming something of a lost art. I tell you, kids today can't write a complete sentence, and they barely even know how to use an emoticon properly. :-\ It won't be long before people forget how to type. Oh, the inhumanity!
    • by Anonymous Coward on Tuesday November 30 2004, @12:55AM (#10950304)
      stfu nub th1s is fster f u kan read it then stfu ^-^

      wut r u leik 90!!???!!1111 evry1 i knoe noes wut I say. ^-^; oh shit, moms coming. g2g kay thx bai
    • by dasunt (249686) on Tuesday November 30 2004, @02:21AM (#10950622)

      Your post was probably intended to be humorous, but the point is valid.

      As we move from traditional letters to email and finally to instant messaging, it appears that we are taking less time and care in the composition of the messages.

      A carefully written message is more effective at transmitting an idea than a hastily written message. Proper spelling and grammar results in easier reading and a better impression of the author and the value of the message.

      I used to work for someone who would always use cute AOLisms in messages (e.i. "b4", "u", etc). While face-to-face conversations gave most people the impression that he was an intelligent guy, online he appeared to be a lot more ignorant, due to how he wrote.

      As I spend more and more time online writing quick messages, I find that my writing skills are slowly degrading. Hopefully, ten years down the road, the quality of my writing won't have suffered too much. But even now, writing this post, I see sentences that could be phrased better, words that should be replaced, etc.

  • by matth1jd (823437) on Tuesday November 30 2004, @12:34AM (#10950209)
    My grandparents prefer e-mail. Why? Because they have always enjoyed writing letters. It was the preferred method of correspondance to people who they couldn't otherwise call on the telephone. E-Mail for them is just a "new fangled" way of writing letters.
    If shown Instant Messaging they wouldn't use it as nifty as they think it might be, because it's a paradigm they don't neccesarily buy into.

    I would imagine this would apply to many older people. Hell, I even enjoy the eloquence of well written letter.

    --J
  • Hell no (Score:5, Insightful)

    by BrookHarty (9119) on Tuesday November 30 2004, @12:37AM (#10950227) Homepage Journal
    IM clients piss me off, always in your face. They have pop ups, blink in your tool bar, whatever to get your attention. Then to top it off there are 4 major IM's and the good multi-im clients tend to have bugs and not support all the features. There is a good console multi-IM client that works well under screen, but has proxy issues.

    Email works, hell, I'd rather have an IM2mail gateway so I can use a mail client. Mail is passive and you control it, IM wants to control your life. (No this isnt a in Russia joke.)

    I can also sort mail, pop web mail, attachments, etc. Mail is much more powerful. And newer IM devices include email accounts (POP or Ldap) Even ATT Wireless (Er Cingular now) the Ogo.
  • How about...both? (Score:5, Insightful)

    by laughingcoyote (762272) <barghesthowl&excite,com> on Tuesday November 30 2004, @12:54AM (#10950298) Journal

    Each serves their purpose. If I need to speak to someone interactively and immediately, IM is generally a better choice. On the other hand, if I want to send a good bit of information to someone that they're likely going to want to refer back to, or they're not online when I think of something I need to tell them, email is a much better alternative.

    I quite like the way gmail is set up, and that is certainly done well to support a "conversational" format. I don't see why this persistent need in the tech community that one tool is always and for everything better than another. It seems pretty frequent though (Windows vs. Linux vs. *BSD vs. Solaris, email vs. IM, blogs vs. newsgroups, I could go on but I'd fill up the server.)

    Why doesn't anyone acknowledge that, quite like in reality, software is a tool, and one type of tool is generally better at a given job then another? You don't use a hammer to loosen a nut, nor a wrench to drive a nail, and you wouldn't want to be stuck without either when the need arises.

  • by UranusReallyHertz (567776) on Tuesday November 30 2004, @01:12AM (#10950381)
    Korea is still very much divided into two completely different countrys. South korea is rich, modern, and the most wired country on earth. North Korea is very poor, essentially unchanged in the last 50 years, and the Internet is illegal, along with cell phones. Pyongyang tried an experimental rollout of cell phone service but it was stopped, probbably because the authorities couldn't keep adequate control over it. I've oftened wondered what it would be like if the North actually invaded the South. It would be almost like time travel for the poor Northern soldiers.
  • by Barlo_Mung_42 (411228) on Tuesday November 30 2004, @01:25AM (#10950441) Homepage
    I don't like the immediate interaction of IM for the same reason I don't like phones, cell or otherwise. I don't like people virtually popping in and demanding my attention no matter what I am doing. Most of my calls go to VM and when I tried IM I found that I left it set to 'away' most of the time.
    If you need to get a hold of me, email is the fastest way. I check them every hour or so. I check the VM only 1-2 times a day. If only I could turn off the phone at work as well.

  • by bigberk (547360) <bigberk@users.pc9.org> on Tuesday November 30 2004, @01:25AM (#10950442)
    I'm in my early 20s, and have some major difficulties with IM. Some of my contacts are younger and do prefer IM for almost everything, but I get the sense that they are suffering from continual distractions. Some have admitted to me, jokingly, that they are "addicted to MSN". I think this isn't far from the truth.

    An instant conversation is nice to have, but if you have ongoing conversations throughout the day you simply can not focus on your computer work!

    People often think they are smarter than they actually are. I am willing to acknowledge that I don't have the mental capacity to seriously work on more than one thing at a time. I prefer the operation of email, since communications get queued up and will be answered at my convenience. Not only are they queued up (Jabber, ICQ does that too of course) but this is the expected mode of operation, so there is no etiquette problem with delays on the order of days before a reply.

    Another thing is, most of my friends who are non-techies have given up on email because: spam, and junk from friends. Well, neither of these is really a problem: wonderful, free spam filtering systems exist that will reliably get rid of 99% of your spam, and simple self discipline (and being politely firm with your contacts) will prevent your inbox from becoming the destination for circulated crap.

    If I want instant conversations, I pick up the phone or go outside. This is coming from a young guy who is plenty literate with computers! Besides, you can't reliably pick up cues from girls behind a keyboard.
  • It would be helpful to point out that everyone, everywhere, at ALL TIMES (no, i am not exagerrating) is within arm's reach of their mobile phone: on the subway, walking, in the car, meetings, in the hwajongshil, everywhere, always. The same does not hold true for what Koreans consider "email", where you sit down at your desk, open up Outlook, type a message, and send it off.

    The other cultural thirk here is that Koreans, especially in Seoul, are very very demanding of instant answers to the slightest issue. As such, there is no taboo for answering your cell phone in the middle of a meeting (by contrast, this is as bad as farting in a meeting in Japan).

    I will say that email is still used for "official" stuff: official sales responses, bids, inquiries, and for formal appointment arranging.
  • by mabu (178417) on Tuesday November 30 2004, @01:51AM (#10950533)
    We've blocked every IP block from Korea at the router level. The level of spam originating from their IP space is simply astronomical. Maybe if their telcos got their act together, more of their citizens who might want to contact people outside the country might be able to do so. Otherwise, I suspect the reason most people don't use e-mail is because it's completely unreliable due to spammers taking over their networks and being RBL'd.
    • why would you need to archive lunch invitation of the day? or "hey.. what's that place to download firefox from again??"