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Fink Maintainer Steps Down Due To GPL Infringment

Posted by CmdrTaco on Wed Nov 14, 2001 05:10 PM
from the dirty-rotten-mac-os-x-users dept.
DShadow noted that the Fink maintainer Christoph Pfisterer has resigned largely because of GPL violations by openosx and macgimp, as well as macosx.forked.net. There's definitely some tension between the mac world and the Open Source and GPL worlds. Certain amounts of culture clash are inevitable, but hopefully great projects like this will continue, and commercial vendors will be able to play nice without alienating developers. The good news for Macheads is that fink will continue just fine.
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  • Exactly. by tang (Score:1) Wednesday November 14 2001, @06:16PM
    • Re:Exactly. by Zurk (Score:1) Wednesday November 14 2001, @06:23PM
      • Re:Exactly. by mr100percent (Score:2) Wednesday November 14 2001, @09:47PM
    • Re:Exactly. by Anonymous Coward (Score:1) Wednesday November 14 2001, @06:28PM
      • 1 reply beneath your current threshold.
    • Re:Exactly. by Tony Hoyle (Score:1) Wednesday November 14 2001, @06:28PM
    • 2 replies beneath your current threshold.
  • gpl community (Score:3, Insightful)

    by jrs 1 (536357) on Wednesday November 14 2001, @06:16PM (#2566394) Homepage
    the gpl's there for a reason - it's a community effort and you can't take from the community and not give back. i don't think resignation's the answer - how about fixing some of the problems instead? if you exit the game, you loose by default - keep playing!
  • by bhurt (1081) on Wednesday November 14 2001, @06:19PM (#2566408) Homepage

    It would be perfectly legal for me to grab a copy of the Linux source code, rip out all the credits as to who did what work, and release my new OS "Brianux". This would be reprehensible (and for the record, I have no intention of actually doing this, so save your flames)- but perfectly legal so long as I released the source.

  • If we were too... by Phaze3 (Score:1) Wednesday November 14 2001, @06:19PM
  • Should Apple be involved? (Score:4, Insightful)

    by inkswamp (233692) on Wednesday November 14 2001, @06:22PM (#2566425)
    Someone on Macslash [macslash.com] commented that Apple should be financially backing these kinds of projects. I wonder what sort of effect that would have on this kind of thing.

    BTW, being a long-time Mac user myself, I'm totally clueless to how these kinds of open source issues are worked out, but I am curious about it. These kinds of issues can't be new. Can any of you more acquainted with this topic offer any sort of precedent for these kinds of issues/disputes?

    --Rick

  • Woooooah Nelly.... (Score:4, Informative)

    by cjsnell (5825) on Wednesday November 14 2001, @06:23PM (#2566428) Journal
    Before anyone starts bashing the macosx.forked.net guys, let's keep a few things in mind:

    1) There's nothing wrong with charging for access to files. You pay your ISP, right?

    2) Apex *is*, apparently, working to comply with the GPL. From what I've read in the past on his site, he works in the commercial fishing industry up in Alaska. I would imagine that his time to work on the site and the packages is limited.

    3) Apex has been very helpful in the past on the forums hosted on his server. Lots of people have requested ports of software (some of which are difficult) and he has come through for them.

    Chris
  • Attitude? (Score:5, Insightful)

    by pbur (88030) on Wednesday November 14 2001, @06:23PM (#2566429)
    Ok, I read through the supplemental information and his attitute to the first guy posting to Sourceforge just seemed wrong. Not knowing this guy, he seems very abrasive and doesn't understand that not everyone is a freaking computer genious. Yes, people who don't read the manuals are annoying, but when you YELL at someone you are turning them off big time. Especially when it seems that the guy just downloaded an old version of mysql and there seems to be no indication that the new version is required. It really comes down to the fact I can't get over HIS USE OF SHOUTING in what seemed to be a normal civilized support request.

    Pbur
    • Re:Attitude? by Xerithane (Score:3) Wednesday November 14 2001, @06:50PM
      • Re:Attitude? by Apotsy (Score:1) Thursday November 15 2001, @01:51AM
        • Oops by Apotsy (Score:1) Thursday November 15 2001, @01:54AM
        • Re:Attitude? by Xerithane (Score:1) Thursday November 15 2001, @12:33PM
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    • Re:Attitude? by Big Jason (Score:1) Wednesday November 14 2001, @07:30PM
      • Re:Attitude? by efgbr (Score:2) Wednesday November 14 2001, @09:11PM
        • Re:Attitude? by Pete (Score:2) Thursday November 15 2001, @05:42AM
    • Re:Attitude? by No-op (Score:2) Wednesday November 14 2001, @07:46PM
      • Re:Attitude? by ethereal (Score:1) Wednesday November 14 2001, @09:21PM
      • Re:Attitude? by No-op (Score:2) Thursday November 15 2001, @09:49AM
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      • 1 reply beneath your current threshold.
    • Re:Attitude? by Erasmus Darwin (Score:2) Wednesday November 14 2001, @09:11PM
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  • he needs to de-stress (Score:5, Insightful)

    by nehril (115874) on Wednesday November 14 2001, @06:28PM (#2566466)
    this fink maintainer (Christoph Pfisterer) really does need to get off the project, and onto some valium. reading the threads he posted after his rant one gets the impression that he is on a permanent caffeine-stress-hairtrigger high. jeez.

    The email exchange between him and the supposed gpl violators is a hoot. The very first response Christoph got from the company was "did we screw up? tell us how to give proper credit," and Christoph then proceeds to continue bashing and raving.

    It really sounds like christoph needs a major vacation, the stress seems to be breaking him. I don't know any of the people/orgs involved, but just read his rant and the links he posted at the bottom.
  • GPL: Law or Social Understanding? (Score:5, Insightful)

    by dominion (3153) on Wednesday November 14 2001, @06:28PM (#2566469) Homepage
    Situations like this underscore the real strength (and weakness) of the GPL. The strength is that the GPL has worked so far without any large-scale legal challenge. There's a strong social understanding that comes with GPL'ed code, that you give back to the community from which you've taken.

    The weakness is that the GPL would probably lose in court, to some degree. This is because copyright law and, in many ways, the legal system, in the US and elsewhere, were never designed to work in accordance with the common good, especially when it comes to issues of property, and even moreso when it comes to the issues of intellectual property (really just an illusion of modern society).

    Therefore, when approaching breaches of the GPL, it's probably in our best interest, as a community, to not immediately threaten legal repurcussions, but instead work on other ways to pressure entities to abide by our community's standards.

    Any entity that uses GPL'ed code in bad faith ultimately will recieve a pretty bad reputation in the growing free software community. Also, if they're not willing to abide by our rules, what says that we should abide by theirs? For instance, if Microsoft rolls a bunch of GPL'd code into a new product, then we retain an ethical (if not legal) right to distribute the resulting binary of that product as much as we'd like.

    I didn't intend this post to be as long as it is, but basically, think about this: Do we see free software as a phenomenon? Something that just happened? Or as a movement? Something that we all made happen? If it's a phenomenon, then the best we can hope for is that the GPL sticks, on a legal basis. If it's a movement, then we're going to have to be prepared to come together and face challenges. So far, although a lot of us haven't acknowledged it, we've functioned as a movement, and we've been very successful. Witness the FUD that Microsoft used to spread about Linux. Our responses to that FUD ended up making MS look more like sore losers than better producers.

    Also consider that it's possible the struggle for collectively owned information and intellectual property may some day move far outside of the internet, and into the real world. That might require a whole new re-evaluation of our tactics and ideals.

    Okay, enough ranting.
  • Maybe I missed something... by --daz-- (Score:2) Wednesday November 14 2001, @06:29PM
  • Short Fuse (Score:3, Insightful)

    by nate1138 (325593) on Wednesday November 14 2001, @06:29PM (#2566476)
    I understand that this guy is working for free, But if you are not prepared to deal with users who need some help, why in the hell are you developing end-user software? I work as a developer, and idiotic questions make up about 20% of my average day. Read some of the email exchanges with openosx, and with users on sourceforge, and you may come away with the same impression I did, mainly that this dude has a real short fuse and nasty temper. Remember, he VOLUNTEERED to do this project, nobody was forcing it on him. If he doesn't like it, go start another project, or find a cushy commercial position (he's obviously talented enough to get paid some real money).
    • Re:Short Fuse by Fnkmaster (Score:2) Wednesday November 14 2001, @11:50PM
  • Sounds like a shareware author... (Score:5, Insightful)

    by Zoop (59907) on Wednesday November 14 2001, @06:29PM (#2566477)
    The majority of this guy's decision to resign actually sounds like he's tired of dealing with what shareware and freeware authors have been dealing with for years, with only the good will of people to get any compensation or credit (most shareware on the Mac is not time-limited). The Mac community does have a high standard for software performance and does expect polish from its programmers.

    It results in a fair amount of whinery, but it sounds like this guy is going to be shocked when he finds that users in the professional world will be just as nasty, plus they'll threaten to withhold payment.

    The e-mail exchange didn't impress me a lot either--it sounded like he had one or two points that the guy was willing to concede on, but he blew up and brought other things into the mix for a flame-o-rama.

    So I'm sorry that he's no longer a Mac developer, and I'd encourage him to put his studies first. On the other hand, I'm not going to get too worried about the nature of the Mac community over it.
  • Been there, done that by Anonymous Coward (Score:1) Wednesday November 14 2001, @06:30PM
  • His resignation say otherwise. (Score:5, Interesting)

    by victim (30647) on Wednesday November 14 2001, @06:31PM (#2566485) Homepage
    He lists the following reasons for resigning...
    • Tired of unappreciative people.
    • Tired of people who think they are owed immediate support.
    • Tired of being yelled at by above people.
    • Tired of people that complain about bugs but won't help fix. note: you do not need to be a coder to help fix. testers and analyzers are always handy
    • Tired of defending decisions.
    • Tired of people using the mailing list instead of the docs.
    • Tired of working with people that make money off of other peoples work without credit. here we get to some of the headline.
    • Tired of working with some specific offenders of the above.
    • Tired of spending every waking hour on fink.
    • repeat variations of the above some more...


    Sounds more like just plain tired than GPL violations, but then I'm not a slashdot media spinner.

    Christoph deserves a great big THANKS from the world of computer users. I have worked on similar ports to other processors and it is mind numbing tedious work that stretches to the horizon and beyond. Every day you know that you will spend it fixing bugs in a dozen programs, bugs that will range from the trivial to the near impossible to find.

    You do not plan and execute your plan as in the development of a program. You work your way down the list of unwashed packages, build them, test them, fix them and check them off only to find more packages added to the list than you checked off that day. Most of the packages you won't give a rat's ass about, but you do them because someone, somewhere will be wanting it.

    Take a break Christoph. Get caught up in school, then when that itch returns create another wonderful thing.
  • I dunno... (Score:5, Interesting)

    by update() (217397) on Wednesday November 14 2001, @06:31PM (#2566486) Homepage
    There's definitely some tension between the mac world and the Open Source and GPL worlds. Certain amounts of culture clash are inevitable...

    There's certainly some clashing between the Mac and Unix worlds (the iTunes installer issue was probably caused by that kind of mutual ignorance) but Apple and proprietary developers have generally gotten along well with the BSD and gcc people as far as license issues go.

    The problems described here don't strike me as being a Mac vs free software conflict. They sound a lot more like the stuff Linux developers have been dealing with for the last few years -- LinuxOne-style abuse of redistribution and self-absorbed users who think that because you gave them something you work for them.

    • Re:I dunno... (Score:4, Informative)

      by Samrobb (12731) on Wednesday November 14 2001, @10:39PM (#2567221) Homepage Journal
      Apple and proprietary developers have generally gotten along well with the BSD and gcc people as far as license issues go.

      What?

      Recently, maybe, but take a look at this link [www.desy.de] to a copy of the 1993 g++ FAQ:

      Because the legal policies of Apple threaten the long-term goals of FSF, as well as the concept of free software, no support will be lent to efforts to port GNU software to Macintosh or other Apple hardware.

      The FSF didn't end the boycott of Apple until 1995, and even then, they pretty much said [helsinki.fi] that unless supporting MacOS was ridiculously easy, they wouldn't bother accepting patches because that might impact their effort to produce the "GNU operating system".

      If you want a quick summary of the boycott, the reasons, and how the FSF eventually "forgave" Apple the same way he "forgave" KDE [linuxtoday.com], you can check out this link [isu.edu]. Frankly, I'm surprised that the FSF and Apple are managing to get along as well as they are; it speaks volumes about Apple's commitment, and about the way the FSF has matured over the years, as well.

      [ Parent ]
  • Open source problems by CordMeyer (Score:1) Wednesday November 14 2001, @06:32PM
  • Weenies by Large Green Mallard (Score:2) Wednesday November 14 2001, @06:35PM
    • Re:Weenies by jazman_777 (Score:1) Wednesday November 14 2001, @06:54PM
    • Re:Weenies by donkeyboy (Score:1) Wednesday November 14 2001, @07:11PM
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  • More on MacSlash (Score:3, Informative)

    by acaben (80896) <bstanfield&gmail,org> on Wednesday November 14 2001, @06:38PM (#2566528) Homepage
    You can also read about this [macslash.com] story on MacSlash [macslash.com], which published the story first. We've got some good discussion going on over there, and lots of people jumping in the fray on both sides of Chrisp.

    Personally, I'm sad to see him go, but hope he'll be back eventually. I understand his frustration with the "community" but hope he notices all of us who forgot to say how much we appreciated his work before he left.

    I think I'm gonna' make a bumper sticker: "Have you hugged an Open Source Programmer today?"

  • Overworked and burned out... (Score:3, Insightful)

    by Amokscience (86909) on Wednesday November 14 2001, @06:38PM (#2566530) Homepage
    Sounds like something I read recently:

    http://www.firstmonday.dk/issues/issue4_10/bezro uk ov/

    (section: "Cult of Personality, burnout of the leader")

    As a maintainer of my own growing project on sourceforge I often emphathize with the items listed in this paper. Some people have a tendency to put an enormous amount of pressure on themselves. When this happens you naturally become very defensive and intolerant. This is probably lessened when you have a strong core group.

    Time to take a vacation.
  • I shouldn't have been so slack ... (Score:3, Insightful)

    by Strepsil (75641) <mike@bremensaki.com> on Wednesday November 14 2001, @06:41PM (#2566543) Homepage
    Over the last two days, I've set up a couple of new Macs at work, and used Fink to throw all the extra goodies that I needed on. Ever since I started playing with it around 0.20 time, I've found the whole distribution to be wonderful.

    I really meant to post a "thank you" note at some point. I wish I had. I can't possibly account for how much time the Fink people have saved me.

    OK - from reading the background material, I think that Christoph has made some dubious assumptions about people at times, and attacked people a little too eagerly - but these are really just symptoms of someone working way too hard for too little reward. I get like that at work sometimes.

    How about we all take a little bit of time today to send out a simple "thanks" email to one person involved with one piece of free software that you use regularly. It'll only take a minute or so, and may just keep that person feeling good enough about doing what they're doing that they'll keep on doing it.

    Just go and do it now. Slashdot will still be here when you get back.
  • hmm by Suppafly (Score:2) Wednesday November 14 2001, @06:42PM
  • Fink -- what's the point? by George Walker Bush (Score:1) Wednesday November 14 2001, @06:49PM
  • These guys aren't part of the Mac world. by selkirk (Score:1) Wednesday November 14 2001, @06:50PM
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  • by rsfinn (140348) on Wednesday November 14 2001, @06:53PM (#2566600)
    There is no evidence of any real GPL infringement here. I urge SlashDot readers, especially the kneejerk "GPL good, Apple bad" crowd, to read the conversations at the indicated links and make up their own minds:

    1) OpenOSX appears to be distributing source code on their CDs, and now gives credit to fink on the MacGIMP CD web page.

    2) Macosx.forked.net has also posted credit to fink on the home page web site, as well as indicating their intention to address GPL issues.

    Apparently Pfisterer is irritated in part because they were slow to give fink credit; but as others have pointed out, that's not a GPL violation.

    Following the other links he includes in his "resignation letter" suggests that he's quick to get irritated -- especially when people point this out to him (cf. the "abiword" thread). Perhaps there are other things going on in his life, and this isn't a good time for him to lead an open-source project. Fine. Kudos to him for leaving his ball behind instead of taking it with him.

    But the article title ("Fink Maintainer Steps Down Due To GPL Infringment") is misleading at best. Even Pfisterer didn't make this claim.
  • Negative reinforcement by dilvish_the_damned (Score:1) Wednesday November 14 2001, @06:56PM
  • Office vX and OSX [Slightly OT] by Nate Fox (Score:1) Wednesday November 14 2001, @06:56PM
  • Bogus Claims (Score:3, Insightful)

    by augustz (18082) on Wednesday November 14 2001, @06:59PM (#2566634) Homepage
    In his funny email exchange this guy claims that the violation is the same as if someone took RedHat and repacked it without giving RedHat credit.

    He misses the point that that is FINE. In fact, mandrake did that for a while, with a few changes.

    The GPL means you can copy, rename etc as long as you contribute the source back, and make sure copyright in the source is accurate.

    He needs to get a grip.
    • 1 reply beneath your current threshold.
  • Finding out the history of webpages by sjmurdoch (Score:1) Wednesday November 14 2001, @07:00PM
  • I'm eating my words by feldsteins (Score:1) Wednesday November 14 2001, @07:08PM
  • Mac Developers by Anonymous Coward (Score:2) Wednesday November 14 2001, @07:11PM
    • culture clash by rodentia (Score:1) Thursday November 15 2001, @02:19AM
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  • For the best. (Score:3, Flamebait)

    by Enahs (1606) on Wednesday November 14 2001, @07:16PM (#2566706) Journal
    It's pretty obvious that Cristoph is screaming "sour grapes" and doesn't fully understand the GPL.



    In his email, he mentions releasing, say, Red Hat Linux with a few changes and no mention of RH, which would be okay. Not nice, but okay.



    Can anyone point out the GPL violation, or is this another Slashdot fuckup?

  • mac users are understanably upset ... by wobblie (Score:1) Wednesday November 14 2001, @07:25PM
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  • by Fucky Badger (535691) on Wednesday November 14 2001, @07:28PM (#2566761)
    The GPL license offers a very beautiful dream, free, unrestricted access to software for the people of the world. No doubt this would be great, free technology for people in the third world countries (including me) and no more gigantic monopolistic companies telling you where to go today. I also believed in that dream, however I tried FreeBSD because I wanted to see how the traditional UNIX was. I could have tried NetBSD but I simply had a contact with FreeBSD first. FreeBSD has only one distribution and, of course, includes many GPL'd programs, something that shows without doubt that BSD hackers don't "hate" the GPL as a general rule, in fact, there is a sense of respect towards of the code written by the FSF and any comment against the GPL starts a never ending flame war in the lists.

    I then decided to follow my ideals, and some years ago I pursued some email with Richard Stallman (RMS for short) on three issues:

    1) The Free Software Foundation should support the efforts against crypto export restrictions in the US. It was suspected some linux distributions were exporting this code but there was no official statement on this.

    He (RMS) agreed that such restrictions were against the spirit of free software redistribution. He included a link to the Electronic Frontier Foundation in the Free Software Foundation's site.

    2)During our email, he insisted I should use the term GNU/Linux, something that sounded perfectly logical although somewhat uncomfortable. I then asked if I could use the term GNU/FreeBSD and GNU/AIX (I used AIX with a complete GNU development system since those parts were unbundled by IBM) since I was using GNU components that were much bigger and equally important (at least to me) as the kernel.

    RMS responded on both cases with a clear " no".

    3) I commented that, given the FSF's objectives, FreeBSD was doing a better job than Linux.

    He (and no doubt many readers) was surprised by this affirmation and asked for an explanation. I reasoned that since the objective behind the FSF was providing free software, and Linux was being heavily commercialized while FreeBSD was not, FreeBSD was nearer to the objectives. In those days, the newly born Caldera's distribution had a lot of commercial goodies and their base distribution couldn't be downloaded anywhere, I also commented that no one could stop the companies like Caldera from gradually replacing free parts of GNU/Linux with commercial elements until they would effectively replace the complete OS (I also mentioned the linux emulation in BSD in another context). To this final point, RMS responded that the only thing we could do was write more free software.

    Nowadays I personally think that Richard Stallman is a good person but he is confused (I hope he thinks the same of me when he finishes reading this article :), and I am not going to analyze the answers RMS gave because that is not the objective of this article. I arrived, however, to two important conclusions:

    the GNU Public License will not save the world,
    there shouldn't be a universal license; different situations require different licenses.
  • This happens all the time (Score:4, Interesting)

    by jlv (5619) on Wednesday November 14 2001, @07:42PM (#2566823) Homepage
    There are lots of "developers" out there that take other people's work and include it in their own project, without keeping the license and/or without giving due credit. This happens all the time.

    The only way to police this -- and stop it -- is to go public with the problem. But that has it's own problem -- most no one will care about the problem.

    Notice that Fink went public with these infringements 3 weeks ago.

    It takes making the "public" is glaring away -- via a front page posting at /. That will get the infringement dealt with.

    This will work for big projects like Fink. That means that little projects will get their work stolen from without any real means to fight back.

    I know all too well.

    I worked up what I consider a really clever kludge for blocking banner ads via the Proxy Auto Config mechanism built into Netscape (since 2.0) and IE (since 4.0). http://www.schooner.com/~loverso/no-ads/ [schooner.com] I made this kludge right around Netscape 2.02, Spring 1996. (That was my JavaScript hacking days)

    The PAC file I make available has been mentioned by me /. and by others on memepool and metafilter. I release it under a simple license: you may use it or distribute it as much as you like, as long as you don't charge, keep my copyright, the notice that I wrote it stays intact.

    I do this for the fun of it, after all.

    Last year I read in the 5/28 "Gearhead" column in Network World Fusion where he talks about this a spyware blocking software. He mentions that it can also generate proxy auto config files to block web sites with ads.

    Hmmmm, I think.

    I download the software. Yup, there's my stuff inside his package. I go to the author's webpage. His documentation on Proxy Auto Config files turns out to be identical to the my documentation in my PAC file.

    My copyright notice is gone. There is no mention that the PAC file was (originally) written by me. There is no indication the package in question contains works by anyone other than the author of the package.

    I mentioned this in email to the author of the package. I mentioned this in his forum. I mentioned this to the author of the "Gearhead" column.

    This person is still using my ideas, my code, and my documentation in his tool, and still isn't giving credit (or my copyright notice).

    His attitude is: "I got it off some web site, so I can do whatever I want with it.".

    Here's my post to his message board: http://www.morelerbe.com/cgi-bin/ubb-cgi/ultimateb b.cgi?ubb=get_topic&f=36&t=000140 [morelerbe.com]

    (psst: don't use his software: he's a plagerist!)
  • It IS a GPL violation. by juju2112 (Score:1) Wednesday November 14 2001, @08:05PM
  • uymm. Slanted Journalism here by imneuromancer (Score:1) Wednesday November 14 2001, @08:13PM
  • Attitude Problem by redcliffe (Score:1) Wednesday November 14 2001, @09:31PM
  • Never claimed as a GPL violation (Score:5, Interesting)

    by barberio (42711) on Wednesday November 14 2001, @09:34PM (#2567059) Homepage
    I hardly ever post comments to Slashdot, but this time I'm going to.

    This article steps over the line and into libal. OpenOSX is not violating the GPL, it never was, and it wasnt even acused of doing so. What did happen is that Pfisterer thought that every redistributor who used Gimp and Frink should point out that he's responsable. Which may seam reasionable, but the problem is you have lots of contributors behind gimp, do they all get credits on the web page and promotional material? Or do you do what *every* other distribution does, and put the READMEs and CONTRIBUTORs files in the documentation and source.

    Acusing OpenOSX of violating the GPL on a high trafic site like this is going to damage them a lot. How about an apology for publishing something that was flat wrong? its what I'd expect from a real news source.

    What have OpenOSX done wrong? Sell open source software CDs at a high mark up, RedHat does that.

    As a long time reader of Slashdot, I'm getting fed up of the Tabloid instincts being shown, and I'd like the Editorial Staff to Grow Up and show some Responsability.
    • 1 reply beneath your current threshold.
  • Actually; Chris is right by Anonymous Coward (Score:1) Wednesday November 14 2001, @09:43PM
  • Hmmm by mrcparker (Score:1) Wednesday November 14 2001, @10:15PM
  • Open Note to Christoph Pfisterer (Score:5, Insightful)

    by Whatchamacallit (21721) on Wednesday November 14 2001, @10:24PM (#2567194) Homepage
    Having worked customer service for the last 10 years, I have to make this comment. You should not be doing customer relations or customer service in any way shape or form. You simply cannot handle the stress...

    It took me about 3 years to develop an attitude that didn't make me want to kick my cat or yell at people for cutting me off in a gas station after work.

    If you can't take the stress of dealing with idiots and morons, you should not be a project leader/maintainer. Especially for Mac users! (Not a dig or a flame!) But they aren't known for their technical self-help-can-do attitudes. These folks are used to the = MacOS 9 and not a Unix based system like MacOSX. They are used to simple easy to use software and operating systems.

    What I learned was the ability to not give a shit if I pleased these people. Don't get me wrong, I truly care to help people and do so every single day. But I always see the same idiots over and over calling me to walk them through the same exact procedure over the phone. Most of these guys/gals are a communications nightmare who can barely use a mouse and they don't know how to listen nor follow directions. We are talking about 3 hour phone calls to accomplish something that should only take 10min.

    That said, I can relate to what you are going through. I've written over 300MB worth of web pages detailing all sorts of technical data and my own technical teammates still line up at my desk with questions that are answered in the documentation. Heck if the techs don't read it what makes you think the end users will?

    However, it is a crime to just loose it with a customer. Even if that customer is not paying for your services (mine sure as hell aren't...). It was even worse that you publically did it in an open forum. Heck in a professional environment, if I am going to tear someone a new asshole, I take them into a private location where no one else can hear us and I let'em have it.

    What you need to learn to do is to roll with the punches, dodge and weave to avoid the bullets, and still maintain an easy going attitude. I do not carry these frustrations around with me. I have learned to exercise extreme patience. If you cannot learn to do this, stay far far away from customer service positions.

    I do the bare minimum for the idiots and morons but go the extra mile for the ones who are at least polite and pleasant. If an idiot happens to be at least pleasant and nice then they might get extra help.

    Things you could have done:

    1. Made an email template with RTFM and links to the FAQ, etc. in it. The latest versions that have been tested, etc. Just forward these automated responses to the idiots.

    2. You could just ignore the morons, heck you are not making money on this. You don't need to email all of them. I am sure people like Linus ignore emails all the time.

    3. Setup a survey to find out just how many users are actually happy with the Fink project. I bet they outnumber the ones who were pissing you off!
  • This isn't a GPL violation. by Bowie J. Poag (Score:2) Wednesday November 14 2001, @11:12PM
  • An old lawyer's joke... by fm6 (Score:2) Wednesday November 14 2001, @11:27PM
  • Maturity seems to be lacking by macdaddy (Score:2) Thursday November 15 2001, @01:07AM
    • BTW by macdaddy (Score:2) Thursday November 15 2001, @01:12AM
    • 1 reply beneath your current threshold.
  • Chris doesn't know deplomacy by sordid (Score:1) Thursday November 15 2001, @01:40AM
    • Tenon... by pfistech (Score:1) Thursday November 15 2001, @05:31PM
  • Moral Right by tubs (Score:1) Thursday November 15 2001, @05:09AM
  • He didnt resign over violations.. by Thomas Charron (Score:2) Thursday November 15 2001, @07:51AM
  • All I know is... by drowsy (Score:1) Thursday November 15 2001, @08:17AM
  • What's the issue? MacGIMP posted the source by ubiquitin (Score:1) Thursday November 15 2001, @10:02AM
  • Fink should start using a newsgroup by musicmaster (Score:1) Thursday November 15 2001, @10:37AM
  • But that's what it used to be! by Jill Bates (Score:1) Thursday November 15 2001, @11:06AM
  • If you want credit, it'd better be in the contract by mactari (Score:2) Thursday November 15 2001, @01:15PM
  • Re:Just so everyone knows... by Feyr (Score:1) Wednesday November 14 2001, @06:20PM
  • Re:Did Christoph by BlackFingolfin (Score:1) Wednesday November 14 2001, @07:46PM
  • Re:educate yourselves by Melantha_Bacchae (Score:1) Thursday November 15 2001, @01:00AM
    • 1 reply beneath your current threshold.
  • Re:The Notorious Avi Tevanian? by TheInternet (Score:1) Thursday November 15 2001, @01:48AM
  • Re:The Notorious Avi Tevanian? by Infonaut (Score:2) Thursday November 15 2001, @03:07AM
  • Re:Even Apple dosent have a clue about GPL by j-beda (Score:2) Thursday November 15 2001, @10:38AM
  • 20 replies beneath your current threshold.